Plumb A Way

Over the past ten years or so, Cuong, from Plumb A Way had done quality work for me and my mother a number of times. Recently I asked him to do several projects at my mother’s house, and I gave him a check for $ 600 back in June to get started with the work, as well as a key to my mother’s house. I felt he had always been a good trustworthy guy and I could expect him to do the work. Unfortunately, it is now August, and he has not returned numerous phone calls about the work, which he has not done. The check was cashed the day after he got it. He is no longer trustworthy, and he is not who he used to be. I no longer recommend him. I think I have been robbed.

He may be a good plumber but he never showed up for me to find out. We called at 7:30am with a plumbing leak. He told us he would be there between 8:30 and 9:00. He never showed up. I called him multiple times until he finally picked up at 1pm. He said he got tied up. I had canceled my morning meeting due to his no show. Now I am waiting on another plumber. This is not how I wanted to spend my Friday waiting on plumbers who don’t have the decency to call and let you know they are late or can’t make it.

Called Kong at 8:20 on a Saturday morning because I had a plumbing emergency. He was at my house in less than 15 minutes. He fixed the problem quickly, and the price was very reasonable. I would absolutely recommend his services.

I got Cuong’s contact information completely unsolicited from a friend when I was asking about roofers. I thought that was kind of odd, but kept it in the back of my mind. I thought he must be good if she felt she needed to tell me about him when I’m not even asking about plumbers.
Fast forward six months, I have a drain blockage in the kitchen and laundry area of my newly purchased house. So I called the home warranty place, which sent out a plumber that told me I needed to have a cleanout installed. Since that wasn’t covered under the warranty I called Cuong. Cuong told me he could probably snake it from the roof vent, and he could be there in about an hour and 15 minutes. He and Brian came over right on time. They hauled their equipment up to the roof, snaked it, and cleared the problem in almost no time. They were really quick, did a great job, and charged what I thought was a very reasonable price. Best of all they warranty their work for 30 days. I now understand why my friend was so anxious to give me his information. He is really really good.

This guy Kong is a total jerk and should be out of business! I got his name from a local plumbing store who told me he is very smart and would be able to solve my problems. I called him and left the message. He did call me back but before I even started talking, he told me he is very busy and will not be able to help me. I asked him how long he will be busy and he said he will be busy for «TWO MONTHS»! I politely asked him even so would he be so nice to give me some advises and he just bluntly replied you should call your first plumber or someone else.
I suspect all the good reviews below were written by himself or his friends!

If you ever find a need for an expert, master plumber who is friendly, careful, courteous, respectful, thoughtful, hard-​working and highly-​experienced, give Cuong a call. He was recommended by Bernard Ferreira, himself an excellent plumber, who learned the plumbing trade from Cuong.
Our old main water heater finally gave up and Cuong was able to re-​arrange his full schedule to come out the same day, even though I called him in the early afternoon. He worked carefully and very thoughtfully and frankly did beautiful work, almost obsessively attending to the details and doing everything perfectly. For example he used his favorite, hard-​to-​find solder and favorite flex pipes that he knows last well. Doing plumbing repair for nearly 30 years, he has lots of direct experience with parts and brands which are durable and work well and those that don’t. He uses only the best proven parts and techniques. Replacing a water heater should be simple, but he took extraordinary care in his far above average work. On top of that he actually charged us less than the $ 950 he originally quoted which is a more than fair price including the replacement Rheem 40 gallon water heater, all fittings and replacement parts. Perhaps most important and valuable is the extraordinary care he took. It’s difficult to put a price on that kind of dedication.
By the time he left, it was well after 8pm and he was on his way to another job. That alone says a lot about his dedication to his craft and his customers. He reminds me of the Robert De Niro renegade air conditioning repairman character in the movie Brazil who can’t stand incompetence and beauracracy and lives to repair things with excellence.
Unilocal needs an extra star for guys like Cuong.

Cuong is the best. We’ve been using him for over 10 years — he’s always on time, respectful, HONEST, and a total class act. He noticed that we like to take off our shoes at the door in our house, and without asking he always removes his shoes. He returns calls right away, he is very fair with his prices — he would never try to take advantage of anyone. I’ve even had him work in our house when my teenage daughter is home alone — I would never let any other workman do that.

Cuong is the owner and he is good! I have used him a couple of times and he is the best plumber that I have ever hired.

I mentioned to a friend that I needed to hire a plumber, she immediately said, «You have to call Cuong, he is great» She was right.
Cuong knows what he is doing, customer service is most definitely number one to him. He was going to be a few minutes late, and called to let me know, he is very responsible. I needed a lot of small plumbing fixes to get my home ready to sell, and he did a great pre-​inspection for me, and got everything in order. I can recommend Plumb-​A-​Way without any reservations. Too bad I am moving away, because for the first time in 10 years of living in San Jose, I feel like I have a «friend» who is a plumber.

Cung did everything I asked him to do at a good price. I’m no plumber, but his work looked tight to me.

Kong is amazing. He came to our home on two occasions and did fabulous work for us. But, what really endeared him to our household was when I called him one night with an emergency. I reached him on his cell phone. He was at Disneyland with his family. Not to worry. He called another plumber (Great Western Plumbing, 408−496−5884) on my behalf. Chuck, the GWP plumber, was just as knowledgeable, courteous, and reasonable as Kong. Around 9pm, as Chuck was finishing up with our problem, he received a call. It was Kong. He wanted to make sure everything had gone well. All of this happened on the Labor Day weekend. Customer service doesn’t get any better than this! Three cheers for Plumb-​A-​Way!