Q Nails

I had been going to this place for years. At first I received good service almost excellent service. Over time, they got sloppy and I chalked it up to maybe the girl, but I still came. Finally my pedicure would last 5 minutes, done in haste and it was not relaxing. I finally decided not to come here any longer as their service has become lazy and awful. I do not recommend this place.

A friend went to Q Nails for the first time for a manicure & pedicure & said that it was fine. I scheduled appointments for both of us. We both got mani’s & pedi’s & decided to do «the works» package which included a massage & mask treatment on arms & legs. We both got a shellac manicure with painted designs on 2 fingers for $ 5 extra & had a pedi with painted designs on our large toes. We each paid $ 78 which was more than I had ever spent, but felt it was worth it with the incredible massages & masks. The next day, I had chips on 2 fingers so I called to schedule an appointment to fix them. The gentleman I spoke with was very nice & wiling to fix them & did so at no charge. I left on a weekend trip & 2 days later, another finger started chipping & has continued. I texted my friend & she had 1 nail that chipped & she covered it with nail polish she had at home. It has been a week & now several nails are chipping. I have been getting my nails shellacked off & on for the last year at a different salon & they have always lasted at least 2 weeks, most times 3 weeks, without any chipping. My pedicure has lasted without any chips & still looks nice, but my friend & I will not go back to Q Nails.

I’ve been coming here for about 4 years. They are very efficient, fast, and funny. They remember you and will remember what you like or don’t like. I always have Kim do my manicures and Tao do my pedicures, love them! Definitely call to schedule an appointment. Kim does an awesome brow wax too!

I love Jenny and Thao they do the best nails in San Jose. I was let down at my previous nail salon, but this place more than makes up. My nails last over a month. They are the best

Thy is very sweet but more importantly, she’s an amazing pedicurist! I’ll be back for sure. I hope next time she does both, mani and pedi! Thank you Thy!
I would give more stars but the place can stand a good cleaning! Thy herself is 5 Stars!

This is my go to place, the colors last a long time and everyone is very nice. Prices are also cheap. Jenny is my favorite! She will do your nails as you desire. Great place to go if around the area.

During a recent pedicure, my big toe was cut near the nail bed and blood started spurting out! It hurt so much! I said I wanted to go and the lady was like «its not that bad». After a doctor visit and a round of antibiotics for a serious infection I will not be returning to Q nails…

My mani was ok but one of the female workers apparently had nothing better to do than sit in one of the pedicure chairs with her feet up and watch foreign movies on her iPad with the volume turned up all the way. Since I was at the station next to her it was very distracting and just plain rude. Then she proceeds to fall asleep with her iPad still blaring! Very unprofessional. Ever hear of ear buds???

The height of unprofessionalism! I only went here because it was convenient and close to another place I was visiting but I soon regretted it.
Throughout my visit all of the staff were talking to each other in their own language and completely disregarding the customers. A man who appeared to be the owner seemed completely oblivious to this, while he sat at the front of the shop on a chair, with his feet up and no shoes on! A group of staff who had no customers to ‘attend to’ sat in a group at the back, with their feet up, eating and watching videos on their mobile phones.
One of the staff then proceeded to sing along (loudly, and badly!) to a music video on a mobile phone while the others laughed and filmed her. One of the staff decided to take a panoramic video of the shop while this was going on — not sure what the purpose of this was, perhaps she wanted to capture the reaction of the customers to this behavior?
I don’t usually take the time to write a review on poor customer service but this was particularly bad. While all of this was going on, an elderly lady was having her nails done. Instead of paying attention to her, and offering any form of customer service, the staff member who was doing her nails was talking, shouting and laughing to the group of staff ‘hanging out’ down the back of the shop. So rude and disrespectful. If I was the owner of this business I would be ashamed. No attempt to offer any form of customer service. There are nail salons everywhere — don’t waste your time or money on this one!

Awesome place to get your mani and pedi. Ladies are very lovely and treat you nice. Very nice. I ask for Doung, she’s so sweet.

Ok, I know I know I love all my places, but damn, after the debacle I had at the last nail place, I HAD to go back to my ladies at Q nails. I’ve been coming here now for about two years, and NEVER have I had bad service.
Their nails last forever, and they have the most talented manicurists ever. My girl (gads her name escapes me) is the BEST.
She is so freaking talented. I basically let her do her own thing when I go in there because I trust her.
So, if you are looking for a place that is good priced, great service and talented artists, this is it!!!

Went in the other day for a quick pedi. Did a great job, had even messed up one of the nails and the took the Polish completely off and re-​did tye nail which in other places the would have just painted over. Next time gonna do gel mani-​pedi

Kim does the best nails hands down of any place in the Bay Area. I’ve been coming here for almost 10 years! They always listen to exactly what you want. The inside of the building leaves much to be desired but it doesn’t matter– quality service trumps all.

Done my french tip gel on both meni and pedi, costs 68, Not bad!
With good communication, they can get what u want. I showed the girl the picture of what I want my nails to be done, and I love the result!
They’re friendly also, I will go back.

I wanted a quick basic pedicure before I went to work so I stumbled upon this place to try it out. I have to say this is by far the worst pedicure I have ever gotten! Extremely disappointed, and a waste of my money. It’s been only four days and my pedi is already chipping. Do not even try this place if your desperate. This place should have two stars! Horrible horrible horrible!!!

I’ve been going to Qnails for a couple of years. During those years, I’ve also gone to quite a few nail places in the area as well— and I must say that after all these years, the ladies at Qnails do my nails just right! They clean the cuticles real well, and the polish lasts quite awhile.
Everyone was really nice and they do quality work.

I’ve been coming here for about 4 months and I’m not very impressed. I’ve sat in pretty much everyone’s chair and my nails has had all kinds of different shapes and sizes. I get my nails, feet, and eyebrows done here. I tip well, I’m friendly, and patient. Why is it so hard to get good service here?
Here’s the situation: I came in yesterday for a fill. Jenny who normally does my nails was off so I painfully decided to go with another person because I was already there. Why did I do that? Something told me «Nickie do not get in her chair». Anyways this lady had to reapply my gel polish two times because of the lumps. The very next morning my nails had more bubbles and the polish was uneven. Lastly, my thumb nail nearly chipped off. Mind you, it was my day off so it wasn’t like I was doing some labor intensive work. Anyways, I came in the next day and they charged be for fixing my nails because the person who did my nails was on vacation. So basically the person was messes up your nails has to be the person who repairs them. So if she’s on vacation you will have to wait until she comes back to get it repaired or you will be charged. This is bad for business. Regardless, I paid what was asked of me and tipped because it wasn’t the person who was repairing my nails fault. Bottom line, if you’re not getting your nails done by Jenny DO NOT COME HERE! RUN away!!!

definitely the best fills ive had ever! i told jenny i wanted my acrylics not to boxy and she delivered! I’ve never been a fan of boxy acrylics! definitely coming back next time :)

So I’ve been coming here for two months now. My first post I was super happy giving 5 stars. Now I’m not liking it very much. Every time I walk in all the older Asian lady’s look at me really rude and ignore me. Pedicure is $ 20 for basic pedi no massage $ 5 more if you would like a massage. For now on IF I come here again I will only come for a full set of nails and it has to be done by Amy! Jenny is good to but not if you want a cheeta design.

This is the WORST nail salon I have ever used.
This is my second Unilocal review and Im sorry I must say this! It was a HORRIBLE experience.
I get my nails done every two weeks and I like to switch up the places. I was driving from downtown San Jose to Cupertino and this place was on the way. I liked that it was open later than most places.
As soon as I walked in, the 4 employees spoke only Vietnamese until I had to say «hi umm shellac manicure?» With NO ONE ELSE THERE, Pointing to a chair, one woman only says «okay here pick color». She then proceeded to speak only Vietnamese the entire time. Only when she 1. cut my thumb. 2. had to change the color. 3. And asked for money. did she speak English.
I was so UNCOMFORTABLE AND IRRITATED I didn’t ask her to fix the nails and skin she had covered with the gel. That’s resulted in every time I washed my hands or used my hands for anything, for it to pull and lift immediately.
The nails themselves were just as bad. Not only did she not do the color I asked for, the VERY NEXT DAY, these shellac nails were like regular nail polish and started chipping and falling off! They weren’t filed nicely or cut straight. I paid extra for that too!
I have pictures as well. Wretched shop.
I went in not even 24 hours later and they wouldn’t refund or give a credit. Only gossiped in a gaggle in Vietnamese till I left.
I will never recommend this shop or go back there again.