RadioShack

the item that they ordered for me arrived within 2 days, and they called as promised. one happy customer here! :)

I’ve gone to this Radio Shack several times in the past few months, and have always received excellent service. The employees are friendly and knowledgeable, and take the time to listen to my questions, and give helpful and thorough answers.
The last time I went several days ago, I was looking for a mobile wi-​fi device and was helped by Greg and also the manager, James, who’s helped me several times before. I bought the device but then learned it wasn’t compatible to a usage plan I was thinking of getting.
I returned the device, no problem. During all this, I learned some things about mobile wi-​fi devices, and am grateful for the service I received at Radio Shack. I wholeheartedly recommend this store to everyone.

Bought a phone a while back but just started Unilocaling. So helpful, they did all the talking to cust serv. It was a mo contract phone. They had nothing to gain by doing all that they did for me. just giving me good old fashion 100% awesome cust serv. They even put this acrylic protective shield on the face of my phone for me which was a pain! WOW… even more impressive that these guys were very young. Thank you parents for embedding good morals and values! I have gone out if my way to return to this store for other items and will continue to give them my business as long as this kind of cust serv is there! I will try to find my receipt to post the names of the 2 gentlemen who hepped me!

BEWARE this store sucks my husband bought something came home the box was empty. Took it back and they said it was a demo like we were supposed to know. They were so rude we got our money back. Then they were trying to rip a lady off the phone charger she bought did not work. They said they could not help her, my husband pointed out that on the receipt it said they had a 90 day warranty. So then they helped her I don’t know if it was because she was a women or Spanish. We will never go back there again. Its a shame when the manger and the employes act that way. We need to bring customer service back!

Can I go less stars please? Staff was rude with a touch of cocky know it all, your not worth my breathe. I gave them the name of the fuse /​amp, with what the website called the «part number». He corrected me, saying I was incorrect. After I insisted he try searching it on their computer, two options came up. Both of the two were the same part I needed. After he clicked on the first one, he quickly went to the second. He told me it was an online order only. I asked about the first option, and he had said they do not have it in stock. I asked if they could check to see if the fuse was available at another location. His response «all the stores carry the same inventory. There is not enough shelf space available for everything we sell». Totally makes perfect sense right? Avoid talking to the Asian gentleman. Someone is too smart for the rest of us.

I got my phone service here and then was malfunctions the sensor seem like its photo from SD by itself. How is that possible? Can anybody explain this type of matter and why are this nonsense service along with group that is controlling my data changing my personal setting for easier access from their sub data transfer. Plus everybody thinks it was the sen cor but sensor does not carry file across the screen period.

Radio shack used to be a decent place to buy electronic components for projects/​repairs, but now it’s just a phone sales/​carwash gift gauntlet of a store, pathetic. They claim to give you $ 10 for every $ 50 you spend there, so after spending over $ 200, I finally recieved the internet coupons for $ 40 after a few days. Went back to the store to redeem the coupons, and they said you can only redeem one at a time… seriously? rat fu**in’ bastards, I left without buying anything, and discovered the dirtbag salesman still had my new phone used to show him the coupons. so, after going back for the phone, I spent around $ 20 in gas to redeem $ 40 in coupons that are practically worthless. Moral of the story, don’t shop at Radioshack! Fuck, even Walmart and Fry’s has better customer service.

Went in over the weekend for a signal combiner and a set of rabbit ears.
When I asked the person who «worked» there where they might be (as I only needed those two specific things and didn’t have time to search the whole store myself), she looked at me like I’d just asked her to punch herself in the face and pointed to the CABLE SPLITTERS and said «that’s all we have»
FAIL.
NOT. EVEN. CLOSE.
Seriously, how does one get a job at RADIO shack and not know the difference between a signal combiner and a cable splitter?
I’d lay $ 20 she thought the rabbit ears were something you get at Petco…
If you know exactly want you want and exactly where it might be, you might get lucky here. I’d suggest trying Fry’s, but they are just as bad if not worse. At least the Radio Shack person mumbled understandable english.

I had called to see if they purchased used phones, because I had a couple that I wanted to get rid of. As the man greeted me he was rude and just not customer service material. I wasn’t placing my life on the line to sell these phones, I to be quite frank was going over to purchase an accessory for my phone & figures maybe RadioShack could recycle or use some old phone parts. Well I was wrong & just headed back to «Best Buy»

I have been in here a few times. I came here for some audio cables and was asked if I needed help right away however when I said no they did not keep bugging me since I was looking for a while. This was nice because I know at bigger stores they will keep bugging you. The cashier was also friendly and got what I wanted and was in an out rather fast.

Radio Shack
2770 El Camino Real
Moonlight Shopping Center
Santa Clara, CA 95 051‑3007
(408) 243 8050
Paul (Manager)
Dave (Sales Associate)
Amy (Sales Associate)
April 30, 2011
Early Thursday, I went to the Radio Shack at Moonlight Shopping Center in Santa Clara to buy additional minutes for my Trackfone. Paul immediately helped me and said that he would add the minutes for me if I had my cell phone with me. Unfortunately, I did not have my cell phone with me.
I went home and spent a half hour on the Trackfone’s Website and their telephone line trying to add minutes. Unfortunately, nothing would work. So, I went back to the Radio Shack seeking their assistance. When all was said and done, after an hour and forty-​five minutes, I had purchase a new cell phone (under $ 25) was now ready to make phone calls.
The reason why the process took one hour and forty-​five minutes was solely the incompetence of Trackfone’s Customer Service (in Belize and the Philippines). Thanks to the persistence of Amy of Radio Shack the deal finally got done. She acted strong as my advocate. She was polite on the phone, but firm when it was needed.
I’ve been going to this Radio Shack for years (I live about a mile away) and my family and I have always received first-​class customer service. They sense my Low-​Tech Nature and are always ready to provide me with assistance.
This situation is clearly an example of modern, computerize, and (awful) customer service (Trackfone’s) and old-​fashioned, excellent, and personable
customer service (Radio Shack’s).
Even though the process at Radio Shack took a long time, I wasn’t bored. I had a lot of fun «hanging-​out» with Paul, Amy, and Dave. They all have a great sense of humor!
Sincerely,
Gary Jonas, Santa Clara, CA

Good selection of home stereo wires and connectors. Good service and inventory.

excellent customer service, i asked for a cord for a mp3 player that can connect to my car. i asked for a short cord but they suggested to get a longer cord and it worked out real well, thought that it was a good suggestion. i dont go to radio shacks often to get stuff but if you do stop by this spot you get what you want quick and with some good advice.

These guys were efficient, professional, 110% competent, (e.g.made all contacts transfer to new phone seamlessly.) They offered a better deal than Cingular/AT&T and they did it all while treating me like a friend. I could’ve kissed ‘em.