Soma Intimates

I have good experiences at this Soma. I am a woman who is very endowed. This means that finding a useful, well-​fitted, comfortable, and cute bra is a nightmare. Soma is my new regular place to fill my needs. They carry a large spectrum of sizes and all of their lingerie is attractive at the least. The staff is helpful. I always need to be sized and asked for help choosing something for my lifestyle. Although the sizing is usually measured incorrectly (something that happens to me just about everywhere), the staff always chooses something that I like in a short amount of time.
I work the sales because it can be pretty pricey in there. When a good sale is happening, I feel that I get a relatively good deal. I will be continue to be a repeat customer if Soma and this location continue their great service.

My review is mixed… Some mixed customer service and product quality were very good. However… The woman that greeted me asked if I had ever been professionally measured for a bra. I responded no, following with I usually wear a size 40C or 40D. She measured me at… drum roll… A 36C?
I had her remeasure…36C.
I chose a few bras, she pulled the 36Cs. Trying them on I began laughing. End result, in a 40DD.
Since, service has been good and I love the bras.

Although they sell a quality product the customer service in this store is lacking. My friend and I went during one of their sales. It was several months ago so I don’t remember the exact details of the transaction, but basically the underwear we thought was on sale was rung up at full price. The cashier didn’t catch it, so we returned to the store about 10 minutes after our initial transaction. They couldn’t get the items to ring in correctly to get the promotional pricing even though they all agreed we should be receiving it. After about a ½ hour of waiting with them ringing things in different ways we cut our losses and left. I ended up paying $ 20 for two pairs of underwear that should have been about $ 8.00. After that transaction I haven’t been back.

I was here today and received exceptional service from Jennifer. I had randomly ordered two bras online and they ended up not really fitting correctly so I came to return or exchange them.
I asked Jennifer to pretty much bring me the whole-​nine yards which she happily did.
She was super sweet the entire time (even though I asked her to bring like 3 sizes of about 5 bras I liked). She was not pushy at all nor did I ever feel like she was being fake nice/​helpful. I was able to speak to her the same way I would speak with a friend. She really knew the different styles and how they would fit my body.
I ended up buying 3 different styles and 2 nightgowns.
I’m really hoping this will be a good replacement to Victoria’s Secret — their stuff has turned to sh1t the past few years.

I must be at a different Soma because these reviews are WAY off. First of all, I was greeted immediately at the door. I didn’t get measured because I stay really consistent with my sizes. To be honest Soma is for a different kind of crowd. My friend and I went there and she’s a 34A and nothing fit her, nothing worked out for her. Whereas I, a 34D/​36C found what I was looking for :) and everything fit perfectly!
Prices are a lot cheaper than Victoria’s Secret but they hardly have any cute designs for bras. Again, I could care less but if this bothers you then try somewhere else.
Service was so good it was almost creepy how the woman waited on me hand and foot so to speak. I definitely suggest coming here first before VS.

i met a girl name jacky f. She was super nice and great customer service. I couldn’t find the right type of bra for my gf so she knew a lot about it as i was using hand signals on what size she was. Jacky found the right size and she is super happy. Thank Jacky ;) 5 star

I visited Soma for the first time today and received excellent service from Lorena. I was promptly greeted when I walked in and Lorena fit me for a bra. What was awesome is that she brought in several styles for me to try and checked out the fit for me. When the first size didn’t work, she brought in a different size that fit perfectly. I ended up finding a style I really liked. Even better, they had a 2 for $ 60 deal plus 15% off! Pretty good deal for bras.
The only reason I’m not giving Soma 5 stars is because I didn’t like the majority of styles they offered. However, I think a lot of those style would be a good pick for bustier or more mature ladies.

Service is not existent. Went in yesterday night looking for a strapless bra. No greeting when I got in the door, no one was really on the floor. The manager (?) was at the cash wrap on the phone when I was there. I walked around the store looking for the particular bra and didn’t see any. I stood in front of the registers waiting for the manager on the phone to acknowledge me — she never did! An associate, who was helping someone else, finally walked to the floor and I had to flag her down to ask if they even carried strapless bras. She was a little flustered but eventually found one kind. She measured me at a 38B/​C (which I have never been) and went to look for the bra. Came back with a 36C because they didn’t have the size she measured me at. Fine, I understand the whole going down a band and up a cup size thing, so I tried it on. Didn’t fit. I waited a minute or two to see id someone would knock to see how I was doing but nothing. I finally just got redressed and walked out. The manager was still on the phone and the associate who was helping me was ringing up a sale. No one said bye or thanks.

This place is great for lingerie/​lounge wear made bamboo (cool nights) rayon, very soft. Clearance section is a hit or miss. The service here is not the best & they don’t always Have the sizes n bras & the clerk doesn’t admit it, instead she brings sizes in that r way too small for me. I tried them thinking maybe she knows something but I had to get out of there she kept giving me more too small width & large cup sizes. I gave up on the bras but my friend found huge amount of sleepwear on sale. So we both made off with at least something. I give the 2 star b, c the clerk could have done a better job on the bras just we don’t have it now, & maybe call me when u do have MY sizes. Thanks but I may only shop online.

Despite the bad reviews, I have to give this place at least 3 ½ stars. I walked in here looking for some bras and the service was great. The ladies were attentive and made sure to pull several bras for me in my size. The sales associate that was helping me gave me her honest opinions on the bras that I tried on. While none of them worked out (that wasn’t her fault), she still made a huge effort trying to find one that would. I told the sales associate that I was going to Nordstrom’s to try out some bras over there instead and she was totally okay with it. You know how sometimes sales associates make you feel guilty for not buying? Well that was not the case here. She was pleasant and made the whole in store experience great.

I was in Valley Fair the other night and had to walk passed the store. I noticed that the manger I was told was let go after my last and final shopping trip was not only not let go was still employed! I agree with Vanessa and Rennea, They have NO customer service skills. I am very sad to see that what I was told by the headquaters seems to be just fluff. I have asked them 3 times to remove me from the mailing list. Oh and the best part was when i called the have myself removed I was told they already had. I have three ads from them to prove them wrong. I think they need to re staff or shut it down. Valley Fair Mall needs to kick them out.

First let me say that I love Soma bras. I’m a 38 DDD and bras aren’t made in my size that arent either old lady bras or push ups (something I don’t need). But customer service for this company is TERRIBLE! They always seem to be too busy for the customers and it takes me at least 20 – 30 mins to make a purchase. The store never has the color I need so I decided a few days ago to order online. That’s just as bad as going into the store if not worse. I ordered a tan and black (the color they NEVER have in my size). I got the black because online it said they had it. Then I get an email the next day saying they only sent the tan one. I had to call to find out that the black was back ordered. Even though on there site they CLAIM they send an email telling you that something is back ordered. The entire soma company from the store to the higher ups, is the most unprofessional company I’ve ever bought from. When I find a similar quality bra, I’m leaving soma in the dust.

So the customer service could use improvement for sure. If you’re not young, blonde, OR super wealthy looking you probably won’t be greeted.
I was ready to purchase 2 bras and the manager’s left me standing in front of the register (nobody else was in the store) for a good 3 minutes as they tried to figure out the next fixture or whatever. I already have a mother, so I’m not dying for the attention of middle aged store clerks, lucky for the two women working that day.
All in all if you don’t mind crappy customer service Soma is actually a really good alternative to Victoria’s Secret (their quality is totally crap now in my opinion). Soma has comfortable and nice (albeit simple borderline conservative) under clothes