Starbucks

Will never go back because of the rude cashier. After waited for 10 minutes and I was about to order, the female cashier left. The new cashier guy ignored me even though I was standing right in front of him and started taking order of another customer who was standing right behind me. Even though another customer noticed about me being ignored by the cashier and apologized, the cashier never apologized to me for not taking my order first. The cashier made my morning so unplesant.

So glad that the Starbucks near my new apt is staffed with fast competent employees. How do I know this? A long line and immediately another register was opened. I made six separate transactions of six orders, and all orders were correct and entered into the system and paid for seamlessly. Did I mention I also put 20 $ on my gold card that day? Go here for a competent staff of baristas. Just to note I went on a Monday morning.

Staff do not go out of their way, do not smile, are not friendly, and appear very unhappy to be working here, even on redeeming a free earned gold card drink they failed at first to apply and blamed me. Ultimately refunding the amount to my card. Overall, I do NOT recommend this location. Howard Schultz and the District Managers should be visiting these Silicon Valley locations more regularly.

Sullen service… What happened to the stellar cast of great baristas that this location was famous for??!

Service is great but what’s up with the garbage in front of the store always overflowing?
Appearance does matter!

Since the renovation the flow is much better. More efficient and you get your stuff sooner. People are friendly and they know what they ate doing. All in all you should have a good experience here.

Since recent renovation, this café has become less inviting, welcoming place. There is less sitting space and more standing room. This change may be good for business: to get more people in and out. But some customers would choose to stop elsewhere to get their cup of coffee.
The new layout is such that as you enter, you find yourself in a crowed waiting for their already placed orders to be filled. You have to wade threw it to get to the end of the line.
The newspapers are now placed at the end oh the long standing-​only table, just before you go to the counter to order. They used to be easier accessible, and one copy of each paper was always picked apart and read by folks while waiting. That was yet another reason to come here.
I’d have to find a more welcoming place, that feels less of a drive-​thru.

So every Starbucks is «good» and «great» but what makes the LOCATION amazing and different is the amazing crew! I walk in, and they are all smiling and saying their hellos. People like to say that this location is busy… Well YEA!!! That’s why!!!
They are friendly. Nice. Efficient. Busy. Sweet. And GGREAT conversation.
I don’t know all their names but The ones that wear their name tags. Love this location. My drink is as good as any other Starbucks but the people are great!!! One complaint I have?! Yes, only one… THEY ARE TOO BUSY TO TALK FOR MORE THAN A MIN. HEHEHE. All good. Thanks yall!!!

Me and my kids were staying at the hotel across the way and we had to get up and drive up to Oakley at 5:30am. I was so glad to know that this Starbucks was just across the way and that they opened pretty early. The workers were very nice and friendly and it was pretty empty when we got there so the transaction went smoothly. There’s plenty of parking too.

CHRISTINA IS THE BEST!!! Beautiful and friendly. I messed up on my order today and she was so understanding. I come in almost everyday ordering an average of 7 – 10 drinks. There’s a Starbucks right next door to my dealership but I’d rather go here to get all my coffee because they’re hella nicer here!!! And they don’t mess up my drinks unless I messed up the order. Props to the team here!!! And thanks for always putting up with my huge orders! Woot! Love from everyone at Momentum Chevrolet! You are the fuel to our everyday grind! Thank you! Happy Holidays! ^^

This is where the honey and I sometimes go to pre-​game before events. Mmmm coffee slurpee.
The entire staff was incredibly friendly and the space was and has been each time we’ve returned, quite clean and well ordered.
Our first visit they gave us both (separate orders) the wrong baked goods and we had to return them (one they had simply mixed up with another) but in all the visits since we’ve never had the same issue.
This locale isn’t close to either one of us anymore, but if we’re in the area, I’d never turn the friendly service here down!

My wife and I spend a lot of money at Starbucks. Last year, I calculated that I spent over $ 3,000.00 at various locations. Being a contractor, I was remodeling a home for a family in Santa Clara. One Saturday morning, I went to the Starbucks on Saratoga Avenue. I was in a hurry, and was slightly disappointed that they were really busy. They had two cash registers operating, with a third person bringing coffee and handing it to customers in the middle of the registers.
When he brought my coffee, a large (venti) brewed house coffee, he pitched forward, dumping the entire cup of coffee on my legs of my Levis. I later learned a the Kaiser Hospital that I had second degree burns on my left leg.
The person who dumped the coffee on me said nothing to me and did not check on my welfare. He left immediately, presumably to go get a mop. Get this: No appology!
They gave me another cup of coffee. Get this: They charged me for this cup of coffe!
As I was walking out the door, some woman approached me, shoving a free coupon in my hand. «The next one is on us» she exclaimed. I Walked out the door, dazed and injured.
As I drove out of the parking lot, I realized that I had no reciept for the transaction, and did a U-​turn to return and get a reciept. I also phoned my wife and told her what had happened. She said she would meet me at the restaurant.
When I walked back in, I went to the counter and asked for the manager. A woman approached, and said there was no manager there (I later learned she was lying because she was the manager herself). I told her I had been burned and I needed to speak to the person in charge. She said that no one was there and that I had to leave because customers were getting upset. «Or I will call the police», she exclaimed. I told her to please go ahead and call the ploice, and I went outside and sat at one one the tables.
When the police arrived, they came outside after talking to the manager. They told me that I had to leave because customers were getting upset. I told them I had been burned, and they told me I would have to leave anyway. Do these same police get free coffee there?
After being treated for second degree burns at Kaiser, I attempted to call the regional manager of starbucks. He refused to speak to me and did not return my phone calls. My wife called him and after being rude to her, refused to speak to her about the incident.
I called the headquarters of Starbucks and explained what had happened. They said that they would send me a $ 50.00 Starbucks card. I later learned from an attorney that the card was only given so that if I used it, they could say that they had already paid a settlement to me.
I contacted an attorney and after threatening a lawsuit, they settled with me for $ 6,500.00. I will never go to that Starbucks again.

Yay for being open late on a weeknight. 11pm is much later than the usual ones. Though crowded with laptop herd due to it. Came with a friend to shoot the shit and have some late caffeine. Strange strip mall but late hours make up for it. Also frequented by local PD. 3.5 stars

I am a loyal customer to Starbucks however this location has the unfriendliness staff I have seen. I understand college kids working to get through I was there once. But come on check your attitude at the door before going to work. We never got a hello can I take the order it was «you ready?» with a sour/​bitch face. New members with better attitudes and not huge tan color gages would be best. Also make yourself look reasonable not like you rolled out of bed.

I was rolling my Work Whip Big Ken when I saw this Starbucks. I stopped in .
Its a pretty down low location. In ordered a Mint Chip Frappuccino Venti.
The Cashier was nice. My Frappuccino was done in a few minutes. I decided to Chill out. So I grabbed a Chair Outside and relaxed.
Then I rolled out.

This Starbucks is trying to ruin their brand reputation.
I’ve been loyal customer to Starbucks more than 10yrs, and I moved up to the bay 3 yrs ago. I pretty much get 1 drink from Starbucks everyday.
I’ve been stopping by different Starbucks store and this Starbucks really need to be told their service is bad/​un-​friendly, their staff are always like oh, I’m busy so they always look like annoyed and inpatient.
Another bad thing I found fro this Starbucks is that they always serve you grande coffee even if you order Venti !!! This is totally hilarious, then what’s the point for ppl who want to have venti size? This cheating/​dishonest business should be stopped!

Quaint location off San Tomas and Saratoga. Lots of parking and quick service from the baristas.

I guess this is one of the few places with free wifi in the area, because it was ridiculously packed at 7pm on a Tuesday evening. I was meeting with a friend and completely unable to find a table or even two seats together to talk.
We both ordered drinks and mine did not quite taste right and hers was unfinished, but the service was very quick and polite.

I need a CAFFEINNE boost !! So i stopped by my local starbucks. What happen to the over the top customer service with a smile and enthusiasm ?? Did all the employees go to Jamba Juice ??? ha. ha…
But for reals… just okay and love the Café Mocha with whipped cream on top, with a toast warm cinnamon roll.

One of the more ghetto Starbucks I’ve been into.
Small location. Uncomfy looking seating area inside and even outside. Bathroom is filthy.
You’ll catch people eating their Pizza Hut in the outdoor seating area of this Starbucks.