The Off Ramp

While going to school at Santa Clara, I made this my bike shop of choice; I went there for everything. They have a good selection of products for what I needed. I experienced good service until one day. I’d dropped off my bike to have something installed. The bike mechanic was friendly & knowledgeable. He told me, to my delight (I was a student, after all), that he would do it & I wouldn’t be charged for service. When I came to pick my bike up, who I believed to be the manager gave me the bill, & service had been added on (which cost more than the actual part). I don’t mind paying for what deserves to be paid for, but paying twice as much very well might have changed my decision to leave it there in the first place. Misleading business practices are unacceptable.

Our family has had mixed experiences with The Off Ramp. On the one hand, we’ve purchased more than one shoddy bicycle here. The staff isn’t the most knowledgable about different products, their pros and their cons.
However, when I recently needed a tune-​up done relatively quickly, The Off Ramp was there for me. They took a look at my recently-​purchased used bicycle, told me what they saw, and asked me what they wanted me to have them do and what I could do myself. I appreciated that approach and, as it turned out, most of the issues were things I could fix on my own. While they could have given me a flat-​rate «full tune-​up,» they chose to save me money.
It’s also worth noting that a lot of the retail items (parts, accessories, etc.) seemed to be priced above MSRP, or at least higher than what I’ve seen at other LBSs. If you don’t have previous allegiance to The Off Ramp and need some gear, I’d suggest shopping elsewhere.

I came in to get a bike that othe places didn’t have in stock. The place was nice and well kept. The sales person was JK. He was friendly and was able to answer all my questions. One thing i appreciated was that i came in with my kids and they were being a little loud and no one told them to be quite or dont touch that (except for me). Thats a big plus. In the end i bought the bike, they tuned it and i left a happy customer. Definitely recommend.

Awesome customer service. Jonathan was so good at replying to my questions that I cancelled my plan to purchase my Brompton from a New York bike shop and decided instead to support the local economy.

I was visiting with my wife many bike shops about month ago to buy a road bikes for us. We didn’t buy our bikes here, but this shop was good enough to give it 5 star note. They have quite a lot of Giant bikes, they also had some good discounts on previous years models when we were there. They had quite a lot of fair-​priced accessories — if you don’t want to spend $ 40 on bottle holders for your bike, here you will find something very decent at much lower price. Service was also good, we get a lot of advices and help while we were looking for our first road bikes with my wife.

I came to the Off Ramp last weekend looking for a bike. I had already been to a few bike stores and knew what I wanted. The store is a little cramped but there’s a decent selection with reasonable prices.
I was in the store for about 10 minutes and no one greeted me. There were employees just standing around or texting on their phones at the counter. I left, but unfortunately, I had to came back as the bike I wanted to test ride wasn’t available at any other nearby store.
I had to approach the counter and ask to test ride a bike. No questions asked, they just got the bike out for me. When I brought the bike back, all the sales person said was, «Did you like it? Let me know if you want to see anything else.» Well at least, they aren’t pushy here, that’s for sure.
My advice is go to a better bike store and figure out what you want. More professional shops will help you with sizing and will identify what kind of bike you need. Once you have a good idea, MAYBE visit the Off Ramp (just for the sake of price).

Purchase a brand new ‘fixie’ bike for my son and they were very helpful. I had a few questions, wanted a bit of education & they were accommodating.
Great selections, sizes, varieties. We had one minor problem and the staff was SUPER kind, helpful and generous. They were even able to price match another store’s non-​sale price.
Thank you for making customer satisfaction a priority. Very impressed with your team!

We were waiting until someone will pay attention to us and eventually it happened. Tested a few bikes and decided to go for another brand they don’t sale.

Does not have great collection, from the outside it appears like a huge place but didn’t see much when I walked in…

Very helpful staff and a fairly decent selection of bikes. Due to my height, I’ve always had quite the time finding a bike to suit needs. My hubby came home recently with a bike he purchased for me from here. It didn’t quite fit me so we went to the store and were able to return it without a hitch. I then took out a few bikes for a spin and took my time, with the help of one of the employees… I cannot remember his name. He showed me a catalog of other bikes and told me that they could order me a bike from the catalog and if I did not like it upon arrival, I could return it with no questions.

I would not recommend this store. I brought my bike in for service and their tuneup packages are overpriced. Also the employee who was helping me was not great. He provided the minimum possible amount of information and didn’t really want to explain what work needed to be done and why.
I left and took my bike to Calmar Bicycles right down the road instead. They are much friendlier, charge less for service, and have better bikes and gear. Also they were very honest and didn’t push me to buy/​fix anything I didn’t need.

everything is overpriced for mostly Taiwan brand bicycles and parts. You can buy these bikes much cheaper with Ebay and Amazon.

I have been going to this shop for years. We own 4 bikes that we purchased here. I take them in for tune ups regularly. Chris is especially helpful and friendly. I had a problem with my bike and said I needed a tune up. Chris put it up on the stand. After a couple of minutes of examination, he said I didn’t need a tune up. I just needed a couple of things done. The tune up would have cost me about 3 times as much. He’s very honest. Love this shop. In fact, I’m headed there today to take my son’s bike in for maintenance.

I am editing my review here.
Do yourself a favor and buy a bike only from Off Ramp Santa Clara.
They are very nice people with amazing service. I recommend meeting Justin. He is bike guru and will also give you some amazing bike tips!

I wish I could tell you what the customer service experience was like at this place. But I just didn’t get any.
I walked in on a very slooow Tuesday evening when there were 3 employees in the store, and one customer in and out of the store. I wandered aimlessly for about 10 minutes (no easy feat in this small shop) looking around at all the different types and prices of bikes. Why does one cost $ 300 when one costs $ 3000? This store clearly has a range of high-​end merchandise that I was pretty clueless about.
But, to my disappointment, I was never approached. The employees just kept talking about their tax refunds. The guy repairing the bikes in the back was giving erroneous information about tax credits (It’s called an EITC, not an EIC) to the girl up front, neither of whom seemed in the customer who just wandering around their store.
I finally decided to ask if all 3 of them worked there, at which point I was greeted with an «oh, did you have a question?» Yes, I did, when I arrived 15 minutes prior.
Needless to say, I got back in my car and left. I’ll be gladly spending my money elsewhere. The girl was complaining about the size of her tax refund. I pulled up in a newer Lexus wearing a pretty nice watch, maybe if she looked up & paid attention to the customers walking in the store, she’d make more money and have less time to complain.

Excellent service, friendly staff and most of all they had a bike in my size and budget in stock. I checked rei and calbarez. Rei did not have any in my size and calbarez had in higher ranges. I wanted to buy a bike in winter break so I could try it before I get back to work on jan 5^th. I went there twice before I bought and test rode the bike the staff was really patient. I went for my fitting and again the guy was so friendly. . He also fitted accessories from my other bike onto this one free of charge and also gave me accessories worth 20 $ for free as I had already bought jacket new seat etc worth 150 $. All the staff seemed to be knowledgable. I was able to cut my travel time in half just by a bike upgrade … Would strongly recommend this place.

Sweet place to buy your bikes here! They have mountain, hybrid, road, cruisers, and a good selection of Dahon foldable bikes!
The associates are very generous and they won’t rush you on purchasing a bike. What to test ride a bike? Sure! You can ride along the parking lot and street to get a feel for the bike. So thank you guys, for helping me with all my questions and not preying on me to purchase a bike super quick.
I’ll definitely recommend this bike shop for purchase and maintenance!

I have to give five stars because of how well the people in this store have treated me!
Most of the complaints that I have seen here about the store are related to the responsiveness of the staff when you come in, and it is true that they are typically kind of busy, making it difficult to get someone to teach you about bikes. I don’t see why people would go bike shopping at a store that sells high-​end models of quality without having done some preliminary research already.
If you have an idea of what you want, there is a nice selection available at the store. I got my first nice bike here, a pretty polar blue Electra Townie 7D. The price tag was a bit high, but I love the way it looks and feels. Before leaving the store with it, the mechanic made sure everything was up to par.
Now, not three days later, I get hit by a careless driver in a sedan while going over a driveway. My leg was a little messed up, but, perhaps more importantly, my back wheel got bent to hell. I almost cried for my poor bike. I brought it in the next day, and after the guys chatted with me and spent some time on the phone seeing what could be done, I’ll be walking away with a nice new wheel for essentially nothing!
Which brings me to my next point… I’ll probably spend the money I expected to spend on the wheel on some more accessories out of their huge selection.

They trued the wheels and did the tuneup overnight and everything seems okay so far. I’m not aware how much a tuneup/​truing should cost but I think the $ 120 I paid for everything was not a bad deal.
What did bother me however was the cashier/​guy who rung up my order. When I tried to sign for MY credit card the guy tried to grab the receipt, telling me that my dad should sign for that. I’m 28 and I guess I come across as somehow disabled for him to act like that toward me.
Maybe I am oversensitive (okay, no maybe about it) but I felt the way I was treated was not right and I paid for it, I sign for it. Not my dad, asshole.

I’ve recently picked up bike riding again. I’d not done so for over a decade, so it was fun discovering that yes, I was still capable of riding one. I’ve been borrowing my sister’s bike, a Raleigh, to do laps around the neighborhood, but my dad decided that with me graduating my Master’s program this weekend, a bicycle of my own would be a perfect graduation gift.
So we started the search for my future bike. We ended up going to four different stores before winding up at The Off Ramp. First we went to Target, mostly so we could get some other essentials, but also as a starter to see what bikes they had in stock. Then we went to Sports Basement, where the bikes were a bit too expensive for our price range of $ 400-​ish. Then we went to Sports Authority, where the prices were good, but the bike selection was a bit small (but at least they had two possible options). Then we finally ended up at The Off Ramp.
The Off Ramp was definitely a good fourth choice because we’d seen enough bikes to know the price range and I had a general idea of what I wanted.
We were helped out by a guy named Chris. He was incredibly helpful, knowledgeable, and friendly! I told him I wanted something light, since I’d be having to carry the bike over stairs at times, and he helped me look at a few different bikes. We looked at two light cruisers, but then he took me over to check out the foldable bikes.
The previous day, I had been researching bikes and had come across foldable bikes, which I had never seen or heard about before. I liked the concept, but was discouraged after reading complaints that the bike was uncomfortable to ride.
Chris put my fears to rest. He explained that the bikes could gradually become more comfortable of a fit the more you rode it. He also let me try it out in the parking lot, and it really wasn’t bad at all.
I ended up getting the bike, which comes with 1-​year maintenance through the store.
Thank you, Chris and The Off Ramp, for making my bike-​buying experience terrific!