Walgreens

Disorganized and chaotic! Only one person attending and a long line. Taken your prescription somewhere else.

Yikes this place is old and run down. It’s got some uktra weird people watching too. The gag gift As Seen On TV section is good and they had a decent sale on iced tea. Parking here is a night mare and the amount of parking over lines and near misses makes this maybe not worth going to unless you really need something

Went here around 10 pm on a Tuesday thinking it shouldn’t take too long to grab what I needed and head out.
Walked in and saw one of the clerks (name is will, saw his name tag) standing at the register reading the newspaper while another clerk rang up the customers. I grabbed what I needed and headed to the register. The customer at the register seemed to be buying a lot of small items and separating his transaction so he can use all his coupons. As I waited for them to wrap, I see Will just standing there doing nothing. I see him say things like «you shouldn’t do that many transactions» and «there is a line because of him» to the clerk but this entire time he doesn’t acknowledge and Assist me or the others in line. Just stands there. I was about to say something but someone else came over and helped.
Will made no attempt to help any of the customers in line and continued to stand there saying rude things about the customer. How is that ok? Yes, it can get annoying when someone takes out 30 coupons but hey they waited just like everyone else. Horrible customer service. Someone should teach Will how to use the register…

I really wish I could give the pharmacy 0 stars. They have the worst customer service and they have no idea what they’re doing. Do yourself a favor and go somewhere else

I would give them a ZERO if possible. The pharmacy employees should be given a weekend course in Good Manners. I cannot believe their conduct and rude behavior. I feel like I would rather not get my prescriptions then have to deal with them if this was the last pharmacy on earth, plainly said.
ZZZZZZZ
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What can I say about Walgreens? They carry some things that I need on occasion. So I go there every few months. But really I just grab what I need and am out of there inside of 10 minutes. The inside is pretty nice and easy to navigate. The outside does need some TLC though…

Just stepped out of this Walgreens just now and all i can say this is by far the worse Walgreens Ive ever been to. I’m glad to see that I’m not the only one that felt the negative and odd energy just walking in there. . Worse customer service and employees are unfriendly. As I was walking out towards the door –there was this man working there just blocking the doors and I was just patiently waiting for him to move — then he turned around and said — dont worry I’m moving in a very rude tone. i didn’t even say a word and he just presume that I was annoyed. After his unnessary comment i kept waiting then he finally moved. This was the first time going into this Walgreens and my last ! The Walgreens on el camino in sunnyvale is 1000 times better managed and employees there are friendly and wonderful! Go there — the employees there are very nice.

I would give this place zero if possible! This is strictly based on my experience here at the pharmacy alone. Got a prescription for my kid brought it here (just happened to closest on my way from dr.). Gave it to the Pharm tech said they have to check something and will pass to the Pharmacist to fill. Said they will call me when it’s ready.
Waited over and hour and they finally called, said «oh sorry we don’t have stock on this???» Are you freaking kidding me?! That is the first thing the tech should have done when I gave him the scrib. Then said Let me call another location to see who has it in stock, said Campbell location. So just said fine forget it send the scrib to them I’m gonna start driving. Decided to call and ask this time. When I called the Campbell Pharmacy they said, sorry we don’t have in stock! OMFG!
Was so irritated about this place went to CVS, filled my scrib and out in 25mins! To add to the crap another person from the pharmacy called me back and told me the same issue, oh «sorry we are out of stock» Our Santa Cruz location has it in stock!?? OMFG! We are here in Santa Clara! What planet are you from that you employ such incompetent workers? Never Ever Go To This Pharmacy! WORST EVER!!!

This is for inside the store. They have a decent selection of items and some good deals. I like how they have a coupon book for the whole month that seems tobe different for each month, plus the regular Walgreens ad you get either with ur paper or in the store.
The outside however was very dirty with the trash can overflowing and trash almost everywhere near the front of store parking towards the optometrist side.

This Walgreens is newly updated and has a «market» sort of feel. It has an open cold case with fresh food, like sandwiches, salads, etc…
The set up here is nothing like I have ever seen at a Walgreens and its fairly small, with short tall isles. The few times I have been here, they don’t have in stock what I was looking for,(black Stiletto eyeliner, Mead composition note books), although they have it in their add. They have a small selection of grocery items, but not as much as your regular Walgreens store.
When you go to stand in line, wait… what line? It just looks like a group of people standing in the middle of the walk way with no direction and you hear cashiers hollering, «NEXT»!
Parking lot is nuts, only because it mostly consists of compact spots. Watch out for door dings, or park far away.

The waiting in line is TOO LONG!!! They need more checkers. The staff is kind, however the wait is just awful. Small store. Only has good bargains on certain items throughout the week (ie toilet paper, dish soap). Not a large store. However the 12 midnight and staff get the star.

Two employees greeted me as soon as I entered the store.
There was one corporate-​looking type that came out of of the back with a clipboard and his nose in the air, and stepped right in front of the customers that were looking at pill organizers, blocking their view; these customers, clearly annoyed, went to another aisle.
When the two Sunnyvale Walgreens on El Camino Real are out of something, I can find it in stock here most of the time; today I needed the 8 gallon trash bags that I use to line the bins in my kitchen that hold my recyclables, plus the Ology 100% Tree-​Free Facial Tissue (sugarcane husk and bamboo are used instead).
I come here to stock up on their store brand denture tablets (when Sunnyvale locations are sold out), because by dropping two tablets into the toilet a couple of times a week, when it comes time to scrub the bowl, I have to use a lot less elbow grease.
This location has a wider selection of stickers than the Sunnyvale locations — today, I found adorable stickers featuring puppies and kittens.
I had a bizarre experience as I walked past the refrigerated milk on my way to the front registers — a commercial started playing over the intercom system (prior to this, they had been playing Fleetwood Mac and Heart), and the voice that came on sounded like it belonged at the Disneyland Haunted Mansion Ride. I’m paraphrasing, but it said something along the lines of: «Do you have enough milk? Are you sure? Did your wife drink it? You don’t have a wife? Have you been to Vegas? You could have a wife and not know it. Don’t forget to buy milk today.» And then The Carpenters started playing.
The cashier was friendly, and there was no line around 9AM on a Saturday. I mentioned that the store was well stocked, and he said they get so much business that they restock items frequently.
The parking lot shared with a bunch of other businesses.
Sometimes there are panhandlers wandering around the parking lot, and the trash can right outside the entrance is often overflowing.
On El Camino Real and Flora Vista, near the DMV.

Specific to the Walgreens on El Camino: The employees are very friendly and helpful and the merchandise selection is on par with other branches of Walgreens, but the wait time is ridiculous. They usually only have one (max two) cashiers even when the line of (annoyed) people became close to 10. I see people at the middle of the line having to leave after waiting 10+ minutes; the purpose of a business isn’t to turn its customers away.

The pharmacy wait is AWFUL. Here’s a helpful tip, you should know people will come after work between 5 and 7 to get their prescriptions– why is there ALWAYS only ONE register open?! I specifically set up an easy pay account and they failed to honor it. I’m never going here for my prescriptions again. I’ll go back to the Sunnyvale walgreens.

General Store:
Every single time I walk into this store there is a WAIT. Consistently. There are at least 5 people in line waiting, and one person checking out customers. WHY??! So many employees just walking around the store doing absolutely nothing. The red haired guy at the photo register is just walking around aimlessly! Last night I was here, 3 people on the floors just walking around and waiting for you to ask for help. One woman only comes to the cosmetic checkout counter if you ring the bell for one. When you buy wine or beer, you have to wait for the ONE person over 21 that can legally ring you up to come to the counter. CRAP! When you have people waiting for you and you are in a rush, why bother going to a crappy drug store that promises fast/​quality service but gives you nothing but an annoyance?? This is such a waste of time and terrible customer service.
Pharmacy:
I happen to live very close to this location, so I transfered my prescription in the morning to this location at 9am. Called doctor to confirm it was there on my way home from work. Got to the pharmacy and the 3 clueless people behind the counter had no idea what I was talking about. I had just spoken to my doctor, who put me on hold 15 minutes ago to talk to the same clueless ppl and confirm my medication was there. THEY DONT REMEMBER. After 20 minutes of checking records and helping other customers in yet another LONG LINE they said «oh, it was never filled… please come back in 30 minutes» This has to be the worse Walgreens I have been to. The reason i transferred it in the 1^st place was to get it faster and closer to home before heading out of town! Again, terrible effin’ service!
They dont even deserve my one star– If it wasnt for the $ 2.50 wine deals I wouldnt waste my time. Whoever runs this location needs to be fired, or just RETIRE– because management and customer service is obviously not in their skill set!
***** If you go to the Walgreens location at 105 E El Camino Real, Sunnyvale. it is so much smaller, but when you walk in, at least 2 people will call out opening new registers – and the person in the cosmetics section is ALWAYS at the register! Great service, never fails. Im in and out, and a very happy customer there. *****

This is specific to the pharmacy. I usually get decent customer service from the front desk (though not always).
The pharmacy is always understaffed and I find I am constantly waiting in line even for something as simple as a prescription refill which was ordered ahead of time.
The staff are slow and not very helpful at all and I’ve only had one friendly pharmacy tech of my 14+ visits to this location.
The last time I went in, I realised they had given me the wrong dosage for my medication. As it is an automatic email they send to remind me of the refill, maybe I should have noticed, but the email has no identifying information (the prescription number is blanked out and it does not mention the dosage at all). I didn’t realise until last time I went and they were confused and had to ask which dosage I should be getting… This does not inspire confidence. I am on the hunt for a new pharmacy :/

Cashier was really nice and attentive and made small talk about the hair salon I came to visit and some great deals on washing machine soap, but the other cashier was struggling with basic math. Also some other employees were complaining about having to run to the photo booth every few minutes, and not having enough time to do their primary job (for which they were hired, presumably). It seems they are a bit understaffed, but it was nice enough.

I wish I could give this a zero-​star rating.
Honestly the workers here are completely unhelpful and have attitude issues. It’s been such an issue that we completely avoid this location. Absolutely ridiculous, if you ask me.
Don’t count on them to have your prescription or any food snackage, either.

Poor customer service and the pharmacy is under staffed. They over promised and under delivered. If they tell you 10 minutes, count on it being 20. Give plenty of time, call ahead, etc.
Also, personal experience, one of the workers asked, «Can I help you?» then proceeded to change things the minute we approached the counter, pointed to her co-​worker and said, «She’ll be right with you» and then the woman that asked the question proceeded to walk away. Considering that I do a very similar job, I was very put off. You simply do not do that when working in that capacity. Talk about setting the wrong impression.
If you come to the pharmacy, do not expect a good customer service experience.