Andrews Electronics

Terrible customer service! Was referred to them by LG since they state they’re in CA. Placed my order online for the part that I needed and I was sent the wrong part mind you it took a whole week to receive because it shipped from KY. When I called they confirmed their warehouse shipped the wrong item and had me return it, another week gone by. So instead of shipping the correct item right away and maybe next day because after all they were at fault no, they said they had to issue credit and I had to place another order. I also sent an email to the manager but it was never answered. And when I called, I was told they were all in a meeting. There is always someone that can take authority to speak to a customer and try to help.
I too work in customer service and if our warehouse ships the wrong item, we assume responsibility and suffer the loss but we have to keep our customers content. I have just cancelled the order. Now let’s see how long it takes to get my credit back.
LG has referred me to somebody else and they are aware this company has issues.

Worst company I have ever dealt with. I spent 5 months trying to get replacement knobs for my oven. First shipment was only 1 knob when I ordered 5. Returned that one. Second order was 1 knob but different from the first. Third order was 5 knobs but the wrong color. I returned those and told them to go ahead and try to send me the right parts again. Never received anything after that because they must’ve given up. Do not buy from this company. Horrible. All my knobs are broken now and I still haven’t been able to replace them.

I ordered a part by phone. The woman taking my order was knowledgeable and precise. She knew what I needed. The price was reasonable and my part was delivered to my door on the day she predicted. The part fit and my dryer is good to go!

Horrible parts supplier, I was transfered to this company to replace a part on my dryer. They sent me the wrong part at first. I called to return that part and get the lint filter I needed and said I really needed it quick as I hadn’t been able to use my dryer for a week already due to the wrong part. I was told by Andrews Electronic’s representative that it was in stock so it would be 5 – 7 business days but that was the fastest he could get it to me without charging me overnight. I called after watiting 10 days and was told it will be another 5 because they had to transfer it from one warehouse to another. 20 business days to receive a link filter… guess they still use the pony express.
Order from someone else — price was too high and wait too long. I’m letting my manufacturer know to change references too.

My microwave broke, and was told to call Andrews. i thought I had the right model number, but Lisa wanted to be sure, so she described the unit that went with the microwave Model I gave
Didnt match mine. and she told me that LG made several micros that LOOK alike. but the internal parts were different. She had the patience to help me figure out the right part, but told me if I had an issue when it came, to call her right away. I charged the part on my credit card. When the part came, it was the correct part. but it turns out that wasn’t the actual part that was broken. The part that broke is not replaceable. making the part I bought useless. Customer service told me the part was not returnable, but if I sent them an explanation of why I wanted the return, they would look into it. The next day I got an email stating my card had been credited and I Didnt need to return the part. Lisa was very helpful. and their customer service dept. considerate and fast. Much appreciated!

Thank you TERRY in customer service — thank you will call guys, too! These guys are great and they will have what you need. The only downside that returns have a healthy restocking fee.

I have been buying computer parts for 12 years and I have never dealt with a more difficult company to deal with. I ordered a part and then my customer decideid to buy a new computer from me instead of fixing the old one. I immediately called to cancel the order which the lady said she had to email the shipping department. Almost a week later the part shows up anyway. After calling and electronically submitting for an RMA I was instructed that this was a special order item and could not be cancelled. So apparently if you order something and turn right around and cancel you are still forced to purchase from them. Talk about strong-​arm tactics. Terrible Service. I will never purchase from them ever again.

I ordered a part over the phone (because the website wasn’t working) and they sent me the wrong thing… originally I wasn’t angry and simply requested a refund. However, they denied my refund because «the item cost less than $ 15.» Well, I spent over $ 20 on the part and shipping, and seeing as it was their fault they should have refunded everything. I took my computer to a repair shop instead and am never using them again.

Was sent the wrong radio remote. When asked for prompt attention, had to go through a lengthy process to get the correct remote. When attempting to explain why the correct remote was needed, I was cut off by the service rep who did not care to hear what I had to say.
I believe when a company drops the ball, they should do everything they can to take care of an issue very quickly, not treat their customers like they had made the mistake, just as Andrews had. I never got an apology either. Terrible.

It was nice to get my filter so fast.

A bit of trouble with the refund process, but the staff is very kind.

The website couldn’t process my credit card purchase. It said it couldn’t verify the address. Fail. I called, left a message and received a return call a few minutes later. They had the part in stock and I arranged for will call. I’ll definately will buy from them again.

Good people: competent and courteous.
Good OEM parts, reasonably priced.
«Will Call» available (see pictures), if you drive to Santa Clarita.
Recently, my three-​year-​old LG fridge came up with an error code «567»: it has to do with defrost issues. After some online reading and taking a few things apart, it looked likely that the defrost controller had failed. Sadly, LG customer service was as helpful as a puzzler: LG people would not provide the part number, just two possible location numbers for you to figure out.
Then I phoned Andrews Electronics for help and gave the limited information that I had. The tech person did some research and called me back the next day, and he found the part and it was in stock!
Over two days, I probably talked to three different AE associates (checking on status and confirming that the part was ready before I drove to Santa Clarita). I was very impressed with how everyone was polite, pleasant, and professional.
Picked up the part at Andrews Electronics’ «Will Call», and the part was brand new in an LG package. Plugged in the new defrost controller, and the fridge was running again – without error code.