Galpin Subaru

Easy and pleasant experience How auto service should be! Took my vehicle to be serviced basic oil change and tire rotation was greeted by Alex Guzy. With a smile and a firm handshake. He explained to me that I was covered by contract and that the job would be done within an hour and a half called me an hour later told me my vehicles was done.

Nate Bashor has to be by far one of the BEST car salesman I have ever dealt with! He was so helpful, and kind when it came to finding the exact car I wanted! I couldn’t have been any happier with the purchase I made! I ended up choosing the white Mazda 6 Touring. Next time you go to buy a car, make sure to ask for Nate! He’s great!

Thank you Nate Bashor. We absolutely love our new Outback, and you made the whole car buying experience so easy and stress-​free. We never felt any pressure and you took all the time we needed even with the simplest questions. Even after the sale, you’ve been available to answer any concerns, always returning calls and texts promptly. We couldn’t be more pleased. If you want a great, no pressure salesman when buying your next car, go see Nate Bashor at Galpin Suburu in Valencia, Ca. Thanks for everything!

I needed a car and came to Galpin to look for a used car. I was approached by a kind, unassuming salesman Alex Afzal. He wonderful, patient, salesman. He helped me test drive about 6 used cars that I was not happy with. In passing he mentioned a Mazda 6 without pressuring and let me know that I could drive a new car for cheaper than any of these used cars that I test drove. He didn’t want to mention this at the beginning because he did not want to pressure or push me into anything that I didn’t want. He wanted me to explore all of my options. I test drove the Mazda 6 and instantly fell in love with it. I didn’t love the color of the one that I drove, so Alex searched high and low until he found the exact one that I wanted. He went out of his way to make me happy. We were so pleased with Alex and the car that not only did we leave that day with my car, my husband also got the same car in a different color. The right salesman and dealership makes all the difference! I highly recommend Alex Afzal if you are in need of a car. He really cares about his customers.

So I would like to update my review by saying the Sales Team at Galpin Subaru is the worst. On December 31^st my family and I came into buy a brand new Outback. The sale was so easy because we wanted to buy a car that day. The Salesperson helping us did not give two you know whats about selling a car. Hhe had no knowledge of Outbacks. Weird, I mean is that not your job? I looked at my husband and said, «I will never buy from Galpin! I would rather drive all the way to Santa Monica to get my new car by a competent individual.» That is exactly what we did and guess who sold a brand new 2016 Outback fully loaded to me? That’s right Santa Monica Subaru. They have better customer service, very knowledgeable on their vehicles, and a large inventory. So Management at Galpin Subaru, you need to retrain your people. As far as the Santa Clarita Subaru buyers go, we all think that Santa Monica is way better than you.

So glad I found Jeff Llacuna when I started online search for Miata. Got excellent deal, was treated very well and fairly. Jeff went out of his way to help us find a car that is hard to locate. He is a very kind person, as well as knowledgable, and I found him to be totally honest and completely customer oriented. I don’t hesitate to recommend Jeff. You can tell very quickly when calling or texting him that he is a pleasure to deal with.

Purchased a brand new White Forester 2.0XT Premium from Jeff Llacuna in internet sales. His initial quote as priced competitively (without negotiating) in comparison to the other dealers in Bakersfield/​LA. It took some work, but he was able to get the exact car I wanted with the upgrades I was looking in my fairly aggressive timeline.
Both Jeff and the sales manager were focused on the car sale itself and were not forceful with the secondary products (extended warranty, prepaid plan). If my next vehicle is a Subaru or a Ford, I will circle back around with them in the future.
The facilities are nice and, while making you feel welcome, very professional and clean.

The best experience I’d ever had on buying car, Jeff Llacuna is by FAR the best rep in Southern Cali, we all know how stressful the whole process when buying car, we only had 4 emails between me and Jeff, and everything that said on the email was true as far as Down payment and the monthly, NO HASSLE. So I went down the office and basically just sign the paper and I am out with my new Forester.
Will definitely recommend Jeff to family, friends and acquaintance.

Don’t BRING your STI/​WRX for service
I took my 2016 wrx for service here. They kept car overnight and didn’t do any work (I was supposed to wait for it)
Communication was horrible. I went due to the service advisor owned fiesta st and he was an enthusiast
However he called in sick for 2 days and other advisor treated me poorly
They never called, I had to keep calling to get status of car
Also I recorded my boost gauge to 0. Tech test drove at WOT and gave me car back with 19.1 psi of boost (no test drive was required for my service)
My friend was buying another wrx and I sent him to Sherman oaks instead
I live 1 mile from galpin and I will never go there
I have reported them to SOA
Their techs will take advantage and race your wrx and sti that is BRAND NEW and not even broken in
I go to Lexus and Acura for my other cars and I have never had service as bad as galpin

WHAT A GREAT PURCHASE EXPERIENCE!
My wife needed a new car for her long commutes to Santa Barbara. We narrowed our search and targeted two brands; Honda and Mazda. We decided to go the the Subaru/​Mazda dealership here in Valencia to try out a test drive in the NEW Mazda3. We were approached by a kind, unassuming salesman James Becaria with a kind heart and superior knowledge, he promptly escorted us to the showroom.
Through my experience most sales people target the man as the purchaser and forget the spouse as the equal partner, NOT James, he focused his attention equally and immediately acknowledged the needs of my wife making buying a car an enjoyable venture. He was quick to understand the needs and price point we were targeting and provided the most direct path to achieve our goal.
We felt the need to check out the Honda as part of our homework. We quickly realized that the brand didn’t quite have the value and the pricing was really a stretch for the model we were seeking. It soon reminded me of the SONY brand from the 80’s. The name become so iconic and popular, the company eventually forgot what made it successful in the first place – quality, customer experience and loyalty. The manager of Honda was arrogant and not attentive to our needs. We decided to leave and go back to Mazda.
We arrived at Mazda, purchased the vehicle my wife loved and left the dealership extremely happy with our transaction and felt the need to share our experience to other « Unilocalers», who seek a similar experience without the hassle and pressure of sale people and managers only to hit their quota for the month. After all, we are not cattle to be herded into a deal, we are people seeking a comfortable transaction.
James Becario «Bond» you are the best, we hope other people will seek you out directly by name.
Best,
Tony Cravello

I came in yesterday because my car was on its last leg and I needed a new car pronto. Johnnie was incredibly helpful and knowledgeable. He helped me get into a car that I loved and could afford. I had a concert to go to that night and I was in a rush. Everyone there worked at lightening speed to get me out of the door and into my new car asap. They went above and beyond. Such a great experience. I thought buying a car was supposed to be stressful. Not here it is!

We had a great experience with the Galpin Subaru team here in Valencia. Even before we determined that a Legacy was the best car for us, our sales guy Nate Bashor was remarkably helpful and knowledgable, and really took the time to let us get familiar with great features of the car (I definitely felt rushed by comparison at other dealerships that were anxious to move on from helping me once they realized I wasn’t going to buy at that moment).
I hope the rest of you have as good a time with your next purchase!

After having been T-​Boned by someone and my insurance declaring my car a total loss, I dreaded the idea of having to get a new car. I gave in to suggestions from my father to go to his guy, Nate Bashor, up at this dealer, but in the end couldn’t have been happier with my experience. I did a lot of research regarding the cars I wanted to check out, and ultimately what I wanted to own — which apparently most people don’t want: a manual transmission Impreza, in black. Nate went out of his way to get me what I wanted by doing some magic with another dealer, as well as encouraging me to come and finalize the deal on their Black Friday, which got me an even better deal and some free stuff!
My only qualm was having initially been encouraged to test drive the WRX… luckily I am leasing, so I’ll have to wait until my three years are up to go for that amazing model. ;)
Big thanks to Nate!

Unbelievable experience buying a brand new 2016 Outback 2.5L Limited. Staff stayed waaaaay past closing time (1am!) to ensure we made an informed decision (and might I add say they saved us tons of money!!!) Jesse Ruiz knows his cars!!! He even tested eyesight against a wall with us in the car!!!
Galpin Subaru really cares about their customers and gave us the best deal out there. It is hands down the best and only option of all the Subaru dealers to go to. Thank you again Jesse, Ryan Suech and Doug J (finances) for taking care of us first time Subaru buyers. We will come back and definitely recommend our friends and family to come here!!!

Ok so I am updating my last review. A lot has happened since my last review and ultimately this situation has been resolved. After about 3 months I finally got my car back in running conditions. Unfortunately I had to go above everyone at this dealership and speak to the top people of Galpin. Their current service manager is not suited for the position. He would constantly talk down to me and in no way even try to work with me to fix the situation. He never took any responsibility for any of his actions. Presonally, I would be embarrassed if one of my customers had to go above my head to get a situation resolved. As a manager I would go to my superiors to figure out a solution for my customers
I am giving this location one more star for a few reasons. First, Jonathan, their service adviser is super nice and even though he was caught in the middle of this crazy situation he handled himself really well. Secondly, once the work was finally done it actually turned out well and my car is running great. Third, it is part of the Galpin group and that made a big difference in getting this situation resolved.

Alex Guzy and Stephen, Service consultants at Galpin Mazda went the extra mile and gave a disabled retired civil servant the hand that he needed.
Ulysses
Valencia

Recently drove off with a 2016 Mazda 3 hatchback and couldn’t be happier. I’ve always bought used cars paid in full in the past and was hesitant (to say the least) with my upcoming purchase. I initially called and spoke to Jeff Llacuna and was quickly put at ease from start to finish.
First Call: For the longest time I had been debating between a used Subaru wrx or a Mazda 3. Like most others I had done my fair share of research but was still left with some queries. I called in and was directed to Jeff where I began to unleash my fury of questions and concerns. He not only responded to the fullest extent but also gave me additional bits of information I hadn’t thought of to help me weigh out my options. At no point in time did I feel rushed or that my questions and time we’re not valued by him. After grilling him for quite some time I felt equipped enough to decide on a Mazda 3 but still had to decide on an older/​used model or brand new 2016.
Text Message Battle: By battle I mean, I hope he has unlimited text because he sent me tons of information via text from purchase/​lease options with more/​less down to trim and package upgrades in detailed form. I felt like I was nagging this guy more than his mother did in his entire life span but again, he was nothing but patient, knowledgable, and sincere. He was understanding of my budget and really took that into account while explaining my options. With my preference and budget in mind he helped navigate my way to a brand new 2016 which I thought would be way out of range.
Test Drive: Of course I shopped around and spoke with other Mazda dealerships/​salesmen but none compared to the comfort/​patience I received from Jeff. I live near DTLA but drove the extra distance to Santa Clarita to meet Jeff for a test drive. I was greeted with a smile and he immediately brought me down to the car lot where he described in detail the difference of every trim and upgrade package available. I was like a kid in a candy store. I literally walked back and forth while sitting in several cars while asking all those lingering questions for nearly an hour. All the while Jeff just stood there chuckling and laid to rest the little hesitation I had left.
Purchase: I didn’t want to jump straight into a purchase and told this to Jeff, again no pressure. Two days later (Friday) I called Jeff at around 11am with my final decision on color and trim but sadly Santa Clarita had none on hand. He said he’ll do his best to hunt one down and I was expecting to wait a few days at the very least. To my surprise I received a text from him around 4pm saying «found one.» It took this guy less than a day to hunt down exactly what I wanted and it was available the very next day for me to pick up.
Paperwork: I walk in on Saturday around 2pm and again was greeted by Jeff with a smile on his face saying «Do you wana see your new car?» Saw the car for about 2 minutes and said «I want to sign NOW!» We easily went through all the formalities and paperwork and I was quickly sent to Finance where I met with John Balyan. This is where I expected to sign my life away with extra hidden fees and upgrades that we all hear about. Again, no pressure and was only left with John explaining every detail to the fullest. I’ve had my fair share of sales jobs and feel fairly confident in my BS radar but this guy was nothing but honest. The one thing I wasn’t completely sold on was the maintenance package but after chatting with John for awhile I decided to go with it. Nearly all maintenance/​repairs are covered except for battery, rotors, and tires… kind of a no brained for the cost/​peace of mind.
For a first time New car buyer I had my expectations led by the common stereotypes that come with this car industry. Jeff shattered all those and then some, from beginning to end I felt zero pressure with not the slightest hint of a pushy sales pitch. I’ll be recommending this guy to anyone I know looking for a new car and will definitely be going back to him in the future.
I’m also not an avid Unilocaler but felt compelled to write a review based on the amazing experience I had. If I could I’d tip the guy for being all around awesome but in the end I excitedly hugged the dude, took a selfie, and drove off in my brand new car !!!
p. s. I’m a dude too and hugging other dudes isn’t an everyday thing for me… haha

Bought a Mazda 3 i GT on August 16^th from Nate Bashor. Great guy. No pressure. My wife and I really enjoyed the experience.
2 weeks earlier we requested internet pricing from Jeff Llacuna. It was a GREAT quote. Better than the other Mazda dealers I solicited; Santa Monica, Alhambra, etc. Jeff was very informative and helpful on the phone. The only question he couldn’t answer was whether the Mazda navigation could leverage traffic from the HDFM band for route calculations. He said he would walk to the garage, pull a Mazda 3 i GT, and find out first hand for me. (Incidentally it does and there are various internet posts denoting such as well).
When we finally had the chance to come test drive, Jeff was not at work being Sunday so Nate took us on the test drive. Truly no pressure. In fact, we even test drove a Subaru just to feel the difference. We were having such a good experience we decided to trade in our Acura and go for it.
There was no haggling. They stood by Jeff’s price. The experience was relatively painless but as expected it took a while to complete all the paperwork for a purchase.

I LOVE MY NEW SUBARU CROSSTREK! Thank you to every one at Galpin and my Salesman Justin Day for setting it up!
My first brand new car ever and I couldn’t be happier! I love all the features it comes with and I’m so happy with it!
Justin is the perfect Salesman! I appreciate him so much and he even delivered the car to me with a big red bow!

This review is strictly for their Service Department.
High Level Overview without the Details:
1. Service Dept’s inability to resolve warranty work quickly and efficiently is a major fail.
2. Poor follow up.
3. Inconvinent days to do warranty work (Limited to M-​F). No weekends.
I made an appointment during the week in the morning to drop off a car for warranty repair. End of day I had to follow up to find out the status since I have not heard back. I was told they needed to order a part and I would have to return. What separates good service departments with those that are inefficient is their ability to quickly meet customer expectations on the first attempt. This is my second time and here and both times I would have to return for a part installation.
8 days have gone by (–1 day for New Year Day). I followed up with them and was told the part would arrive the day I called them. I work during the week and commute so dropping off the car again was very inconvient. I asked about weekends and was told they have One (1) person working on the weekends. Not acceptable. A majority of people living in Santa Clarita Commute and dropping off a car for warranty work is a significant incovenience. Saturday and Sunday repairs should be mandatory.
I was told that the car can be dropped off in the morning on a Saturday but would need to stay there the entire day (opening to close) since only one person is working on repairs.
Galpin needs to step it up.