Hertz Rent A Car

I don’t know how many times we try to rent a car here (we have points for here unfortunately) and the car we need is not here. We also even come to pick it up later like today. They want to give us a minivan, we have a minivan. this place AWaYS disappoints. They suck! I have never given such a low review but they deserve it

Sam was super duper helpful! Company car wasn’t available when it was supposed to do I had to pay for a rental. On the verge of being a broke ass hobo, he helped me get the car worked out so I could at least get to work for another week.
Being that he was the only person assisting customers and there being around 5 – 6 people waiting, it took a while. Otherwise would give this place another star. But he was speedy and efficient.
Thanks!

Ok so it does not surprise me AT ALL that this location has 2 stars. There are a couple of people that work here who do provide good customer service (Matt and the older tall Man) despite the obvious lack of training, care or overall customer service this location provides. That is the only reason I give 2 stars. Their cars are always filthy and low on gas when they give them to you. I feel like I am at the Walmart of rental car places every time I go here. I travel for work so I spend a lot of time at the rental car counter and am a loyal gold member with Hertz. This location could change it all. I just called to confirm a rental tomorrow. My original reservation was at 10am. I asked if I could pick up at 8am instead. The guy who answered, Don, says to me. «You have to call Tomorrow at 730 am.» I explain to him that I would need to know tonight because of my morning schedule. He then says «ok yeah well it will be ready so if you want you can just come in». I’m thinking, I’m sorry, isn’t that what I just asked you??? Still, I say thank you for your help. He then hangs up without a thank you, a goodbye or another word. Again, I have received this same treatment regularly at this location so I’m not surprised. More pissed at myself for giving them another chance.

I’d give them .5 a star for only being open when they said they were. Made a reservation, called an hour ahead to confirm. No cars available in the class I reserved. No upgrade for the inconvenience. They sent a driver to the nearest store to pick up my vehicle. He literally spun the tires out of the lot pissed off that he had to be burdened. The place is a dump… never again!

Don’t rent a car from the Hertz on Railroad Ave at Magic Mountain parkway. I reserved a SUV for my upcoming month long road trip last January. 7 months ago!!! I went in a week or so ago to double check with them that all was good. I went in today to pick up my car and they didn’t have any SUVs. They didn’t even offer an explanation. And they didn’t expect any in for several days. They had the attitude of «Oh Well, sorry.» Fortunately, the Avis at the Gateway center came through for me in spades. Very nice and so accommodating. See Jose for great customer service. Disaster diverted.

I just wanted to share what a good experience I had at this Hertz location… This is the second time I’ve rented a car from this location and I have to say, both experiences were very good. The gentleman that I dealt with was Matt he gave me a good deal on a rate and the rest of the crew have been exceptional. They are very polite and really take care of you. Very attentive and I’m going on another trip and will be planning on booking my next rental with them.

I wish there was an option for negative stars… Wedding weekend getaway and got a a jeep from here. Had to return it due to sand all over the back and the smell of clams and fish. When I took it in the gentlemen assisting me told me to clean it out and he would reimburse me. It’s not a renters responsibility to clean the vehicles. I requested a new rental so they sent me to a different location and gave me another car with no gas. I filled it myself and as I’m driving it I notice the transition is shuttering and won’t exceed 60 mph. Almost breaking down a few times I call them again to see what the F is going on and they are not helpful at all and don’t have anything else to offer at this time. I was supposed to leave town 3 hours ago and still waiting. Never going to rent here again!!!

The people are nice enough, the service isn’t terrible but their car selection is. I needed a small sedan to rent for 3 weeks and I ended up with a mini van. They told me to come in the next day and trade it for something else and when I went in they had nothing. I ended up trading the mini van for a small sedan a week into the rental.
Both cars that i rented had engine light going off. One was for the coolant system and the other was for the tire pressure. It’s obvious they just swap cars from one renter to the next and don’t bother to clean them or maintain them mechanically.
Next time I won’t be renting from this company.

The worst service ever. I rented a mid size car and ended up with a Chrysler 200. Nice enough car, but as I was leaving the lot, my wife noticed a small chip in the windshield. It was about 1/​8″ in diameter, and I figured it was nothing.
When I turned in the car, there were contracts from three previous customers in the glovebox. I made a note of the names and figured I’d see if I could find them on line and let them know it’s a good idea not to leave those things lying around. The return agent «noticed» the chip and charged me 140 bucks. I complained, but to no avail.
I contacted one of the previous renters and found out they too had been charged for the chip. I could only reach one of the three, but it appears to be a scam.
Caveat Emptor.

Went into the office to rent a car for a couple days. The man behind the counter would not get off of his personal phone long enough to talk to us. It was obvious he was not interested in renting a car to us. We tried to ask some questions as this was the first time we have needed to rent a car and wanted to know our options. While we were trying to talk to him he was far too busy on his cell phone texting. Walked out and went around the corner to enterprize where they were happy to help us. They do have crappy customer services in this place and would reccomend you go elsewhere. Will NEVER consider doing business with this place again.

Very unprofessional and unreliable service. Talked to 3 different people, 2 of which promised to return my call (in regrets to a specific vehicle I was looking for). I never heard back from them.

I rented a car here back in August/​Septemeber to go meet my son at Burning Man.
We needed a full size, and reserved the car weeks in advance. When I went to pick it up, it wasn’t ready… how much advance notice do they need? The agent said he was going to get the car washed for me… so I waited… and waited. When he brought the car around, it had bug remnants on the windshield. The walk around took forever because there were so many scratches and dings.
I took the car home to load, and when on the freeway I noticed a droning sound that appeared to come from one of the wheels. I wasn’t about to drive it like that all the way to Reno, so I called the branch and also called the rental agent’s cell phone. Then I realized their office was closed; it was after noon on Saturday. So I called Hertz corporate and had to go to the Burbank Airport (30 miles each way) to get a replacement. Nobody from the agency ever returned my calls.
When I returned the car I told the agent (a different one than I rented it from) what happened and she said «sorry». That apparently makes it all better.
Lousy service, I gave them a second chance here recently but never again.

This is my go-​to location for when I want to rent a car. Price is great and staff is amazing. They seem like they’re always ready to help and available whenever I’m in a rush for a car. I don’t think I’ve ever received better service elsewhere. I definitely recommend it.

So I go to Hertz to get a Camaro and this Middle Eastern tells me that he can hook me up and I’m like they always say that but he really did a good job helping me out getting the Car I wanted. My girl was afraid I was gonna pay too much but the options were very good. The Valenica location is probably the best one to go too I live using Rentals Car and I think Im going to keep going there.

This place is a joke. They will let you make a reservation even if they have no cars. Then you show up and nada. Don’t waste your time!
I would give it negative stars if I could. We showed up and waited 15 minutes (with a reservation) and were told, sorry we don’t have any cars.

I had a very good experience at this Hertz location (in Santa Clarita on Bouquet Canyon). I reserved a Van and they had it ready and processed my paperwork very promptly. They gladly configured the Van to put all of the seats down. I found the staff (Brionna and Matt) very friendly, eager to assist, and very efficient. When I told them how much I appreciated their service, they noted that they have had a change in staffing and are trying to do better than they have in the past. I was very pleased with their service and would go again.

Worst customer service I have ever seen in my life! Employees have no idea what’s going on I will never ever rent a car from here… enterprise it is!

I was given a car that had not been cleaned since the previous drivers (I had to clean it), also I was charged an «upgrade» fee. The manager was argumentative and his employees are trained to up-​sell, rather than focus on customer service. Expect poor treatment, and inflated prices/​egos.
Tip: Complain to the customer service hotline and they will adjust your bill.

This has got to be one of the worst experiences I’ve ever had at a rental car company. I’ve had to rent a ton of cars (not at the same time), and from a lot of different rental companies — and this one Hertz location is the bane of all that is good and decent.
I’ve gone to this place three times. THREE TIMES — and each one was terrible. Why would I keep going back? The first time is because our car broke down just a block from this location. And it’s not the price — but then, the price is pretty much the same anywhere in Santa Clarita. The only reason to rent from this place is that they’re the only company that I have found out here that has a late night car drop off. Every single other one has to be dropped off during regular office hours. So sometimes I have to rent a car from Hertz.
Today I visited the place for a 4^th time. I stood there for 20 minutes while one guy helped a customer, another guy was on the phone and a lady was just shuffling back and forth between offices. What she was doing, I have no idea… there was another customer behind me and I wanted to tell her to head for the hills because there had to be a better place to be than this. I had no choice — I needed the late night drop off.
After 20 minutes, the lady that was shuffling around finally sat behind the counter and finally decided to help me. She then spent the next few minutes trying to log into her computer, going from this screen to that screen and clicking this button and that button… it took forever. In the meantime she answered the Hertz work phone to take a personal call and then pulled out her cell phone and was text messaging while she logged in. Then she would periodically answer her cell phone while I stood and waited for her to complete my transaction and give me a car.
The whole process took a mind numbing 40 minutes. And this was without the whole, «would you like to use our insurance so we can charge you an extra 8 – 15 dollars a day?» because I cut her off with a curt, «no thank you.»
Actually — I wasn’t curt — i was very happy and acted appropriately. I just wish they were more professional. We did a walk around the car and, for some reason, we had to point out the tiniest of scratches and marks. If you go to any other place (I’m thinking Enterprise or Dollar Rent a Car), they say the mark has to be larger than a quarter for them to care. Not this Hertz. If they don’t log the mark, they’ll charge you to fix it. Not that they actually fix it — but they’ll charge you for it. It’s ridiculous.
This place is the worst. And while we were walking around the car the lady answered her phone TWICE! The first time I was in the middle of pointing out a large scratch and we had to stand there and wait for her to wrap up her conversation… before pointing out the scratch again (to make sure she recorded it). And we didn’t even make it around the car before she had to take another phone call.
I would boycott this horrible rental car company if it weren’t for their late night drop off. But I hate it. And I recommend that if you have any other place you can go to rent a car, please do it. This place is the worst!

The service was nice but slow:
Picking up vehicle: there was only one customer in line yet it took a full 15 minutes to speak to a rep. Even though we were gold members with a reservation and came about an hour after our reservation time, the car was not ready; they needed to take it to be washed which extended the time to receive car. It only had 3/​8ths of gas so we also had to fill up right away, which is not convenient.
The facility is hard to find (a small yellow sign is at the driveway) and the building looks really old and shoddy. It’s attached to a smog shop so the parking is limited, and the stalls are at a strange angle, so everyone jockeys to reverse into parking spots and is in the at of folks coming in and out.
Again the staff were all very but the wait to pick up was not a normal experience.
Dropping car: they opened office 5 min early as there a line waiting. The male rep helped a couple of us at the same time which was nice since he was fast and efficient.