Jiffy Lube

Went in for an oil change after Jiffy Lube contacted me regarding my original post. When I appeared for my next oil change, my «discount» was still twice as much as the local competitors. Needless to say, I will likely never patron Jiffy Lube again. Customer service is lousy and prices are too high for what you receive.

Said they filled the tires to 38 PSI, which is wrong to begin with. Two days after service the air pressure monitor came on. Tires were below 30 PSI so they did not even check them. The washer fluid had also not been topped off. Who knows what else they didn’t do.

Just had an oil change on a F-​250 diesel… First of all they didn’t have the oil filter. So I had to call Napa (4 miles away) to locate the right filter. Then proceed to wait an hour for them to figure out how to get it… So all in all… Oil change, air filter change… $ 250… Original price quote. 215 $ and I thought that was high… Horrible experience… Way overpriced.

Took care of oil leak. Was quick, and then washed windows and vacuumed the car. Thanks

I had a great experience at this Jiffy Lube! Anthony was a great attendant, he was able to explain the services rendered and also offer a solution for the noisy brakes that Nissan at Valencia has had two years to address every 3 months and consistently says «All cars have noisy brakes». Lubricating the areas around the brakes took the sound right off! Thank you Jiffy Lube, Anthony, I most definitely will be back in 3 months.

I have an older car and have to change the oil frequently. These guys are always professional and polite. They always tell me what is recommended (part of their job) but are always reasonable when I politely say no thank you. They also take the time to answer any questions I have.
I trust this particular Jiffy Lube and the staff is great!

Had the grandsons oil changed here today, the ‘technician’ came into the waiting area and showed us the air filter and said for $ 21.00 they would change it. I had bought a new one at wally earlier for $ 8.47. I understand they have to make a buck. When we started changing it out at home, I found an Old 4×6 piece of cellophane in the intaje chamber that the ‘technician’ should have removed out of courtesy. This service just cost jiffy lube a new customer that is only 18. Do the math jiffy, a service every 3 months for the next 50 years from just one customer adds up. Your loss.

Ricky is the man! He was so helpful when I took my PT Cruiser in to have fluids topped off. He made sure I understood where the leak was and went so far as to pull up a photo on his phone of my transmission to actually show me where it connected to engine. Ricky is a true gem and asset to Jiffy Lube!!!

I have been coming here for years. I make my commute from LA to Santa Clarita and I usually stop in here to get my oil change. I have to keep my car maintained you know. Driving 80 miles a day can be rough on my work horse. These guys have treated me well and I think we have a nice working relationship. There were times I got frustrated with them but it was small stuff. You need an oil change come here. Remember you can always say no when the make suggestions. They’re ok with it. Until it’s time to retire my car I’ll keep coming here.

So as instructed via attached post here at Unilocal,I emailed a phone number to a
account expecting a call from a manager or someone with the athority to make significant decesions in reguards to remedying this sitution. I don’t feel a free oil change is too much to ask from this successful franchise. I did just, unknowingly, travel 2700 miles on their botched job and the vehicle is do at 3000 miles, Right! I have had enough of this JiffyLube locations, run around sue, B.S. and will be contacting their corporate office.

They took care of my problem fast. Thanks!

Staff very friendly and helpful! Ricky is the man!!! Provided great customer service :) Jiffy Lube is lucky to have him!

I usually do my own oil change and after this, I’ll be doing my own oil change from here on out. The cost is just way too much, IMO. I can do my own oil change in 15 minutes and buying my own oil and filter will cost about $ 15-​$ 20. I paid $ 43 all together and had to wait an hour. The Unilocal coupon didn’t even work!

Oh, they can change your oil okay but they are cheaters. They will, without asking, remove perfectly good filters and other parts and suddenly a simple oil change is costing over a hundred dollars. I have this experience every time I go there, so I tell them up front not to try to charge me for anything beyond the oil change or lube. You have to be really firm because they will argue with you. It’s really a scam. They should stick to the honest business of changing your oil and similar services.

Not a bad experience a little expensive but not bad. The only thing I didn’t like was they didn’t honor a $ 15 dollar off coupon from Unilocal,my fault though I should have printed it before I went. They did honor a $ 5 Dollie off coupon from their website though. I’d go back just because they are fairly fast on 40 minutes and the place was full.

At the end of July I went to Jiffy Lube to have my oil changed. I had been there once before and was very happy with the service. This time things went horribly wrong. This review isn’t about what went wrong but how they responded to my situation.
At first I was given the run around and told that my issue couldn’t have been because of the service I got. I exploded!!! The potential that I would have over $ 4,000.00 dollars worth of repairs got the attention of the management quickly.
I was amazed and very satisfied by the way things were handled. Hector, the manager and Alberto, the district manager were responsive, and followed through with everything.
I was lucky that the repairs were not required but what service I did have to have through my own mechanic was quickly paid for. I never had to put out any money.
I have to say that in term of dealing with a corporation, Jiffy Lube does stand out as an excellent example of good customer service. However, it is interesting to note that the «promised» letter from corporate, with a free lube service, never did arrive.
The 5 star rating is for Alberto and Hector! Jiffy Lube is very lucky to have both Hector and Alberto as representatives and I hope acknowledge these gentlemen.

Went in for a routine oil change and told the employee helping me that my car isn’t accelerating like it used to. He recommended a fuel Injection cleaning. So I agreed… After leaving jiffy lube, my car is running and accelerating much much better! Thanks for the great recommendation, the discount and Appling WD40 to my sticking pedals. Also, they let me know about a minor oil leak I may have and to keep an eye on it. These guys are all really nice and professional.

Hector keeps both my cars beautifully oiled and lubed at a nice price and I never have to wait (If I do, it’s never for long.)
When you have to rely on a car service place, it is nice that Jiffy Lube is a place you can definitely rely on! :-)

We have been getting our oil changed here most of the time since 1990. I was in with my honday Odyssey. Several Oil change places and Mechanic have turned me away because the oil plug has had a issue leaking (Honda’s have a stripping issue on the Oil plug) We Alberto said the have a solution to my problem. half hour later I am fixed and not leaking What a relief. I thought I would be draining my car like a boat. So my car is done I get to used my 25Score card for a $ 10 discount which is a great deal. but the reason for 5 stars. The cashier gets on the PA and says something like DOOR. The front door opens one of the mechanics is there opening the front door. Then he walks across the parking lot and opens my car door.
Great job, classy exits. The extra touches are noticed. Thanks Jiffy lube staff for your great service. If you have a honda with the problem I had stripped plug? They have a fix.

I’ve been going to this place for several years, and they’ve always been quick and friendly. It’s not the cheapest place; you pay for the convenience. I’ve never had them try to sell me something that was unnecessary. They always tell me if it’s optional.