Jo-Ann Fabric and Craft

Lovely clean large store and the employees have always been nice to me. I go in frequently. For those complaining of the price, drive to downtown LA fabric district. But I love having a big Joann’s nearby and I understand I’m paying partially for convenience. I use mail coupons as well as email and app coupons, it’s fine.

The new location is huge and they have a ton of inventory. Yeah, most of it is overpriced, but for a crafty person in need, they are likely to have items to get you through in a pinch.
I am not a huge fan of their fabric selections, even though it takes up a big part of their store.
I can’t say the staff was overly knowledgeable during my first visit to the new location, but with any chain like this, that’s usually hit and miss. I will say that shopping here was much better than at the last location… easier parking and less of a wait!

Will NEVER shop at any JOANNS… ever. I admit over purchasing but live 30 miles away and don’t have the luxury of popping ’round to the store for last minute purchases. JOANNS would not accept my return with receipt from purchase 12÷1÷15 because it was a holiday item. Most reputable stores will accept returns with receipts or will stamp on the receipt that the purchase is final … Instead you must read the fine print on the back of the receipt. A bit deceptive and certainly not customer friendly. Target, Kohls, Cost Plus and Walmart… no problems with returns.

May I say in this age of substandard customer service, it is a relief and a pleasure to get excellent care while shopping. Love the selection of Jo-​Ann Fabrics but their check out team is amazing. Way to go!

A-​OK!
I went late on a Monday night to get the Blizzard Fleece the last night of the sale. There was lots of parking and the store was big and clean. The fabric cutters were very nice, but slow (the «next served» ticket machine was out of service.)
Later at the checkout, I mentioned that I was buying fleece for Project Linus’ Make-​A-​Blanket Workshop (a non-​profit) and the man at the register was very nice. He said he’d see if there was a discount on the purchase, but because it was already on sale he wasn’t sure he could get a discount too. I told him not worry about it… the sale price was more than enough of a bargain, but it was nice of him to offer.
I will go back at another time and really shop around to get a true feel for the store and the customer service (which to me is very important,) but for this quick trip they were pleasant and met my needs.

New location much bigger than the old one by Target. I often shop in Joann’s because I love crafts, saying so, costumer service when expending money in a place is a must. I bought fabric yesterday (about 20 yards) planning to make a tablecloth for my daughters birthday dinner, at the end we figured it was just not enough time to have it done so I decide to return it today (which you are allowed as long as the fabric is complete). When I bought the fabric the lady at the cutting table at that time had about 2 yards already cut and asked if I didn’t mind she gave me that piece to complete my yards which I agreed to. When returning the fabric today, the old lady at the cutting table yelled to me about it, I mean she was loud. When I tried to explain that they had that 2 yards cut already when I bought it she wouldn’t let me talk and yelled even louder I DON’T CARE. It was humiliating, unnecessary and rude. I wasn’t gonna yelled back or get in an argument with a woman of age but for sure that is not way to treat a costumer, I wouldn’t minded if I had to comeback during the shift of the lady who sold me the fabric so it can be returned without the scene. Lady at the cashier nicest lady. So lady at the cutting table if you hate your job maybe you should no do it !!!

Let me start with this, I’m an intermediate seamstress. I frequented the location so much I became friends with the staff.
Now this new location, it’s very clean, big, and has a better selection of fabrics than the old location. So if that’s what you’re looking for, this is your second best option.
However, if you were looking to shop at a store with a store manager that’s personable to both staff and customers, this is the wrong place. I’ve had two encounters with the new manager, Permilla, and they’ve both been dreadful. (Not neutral, dreadful!)
The first time I ran into her, it was my first time at the store, at the new cut table. (Maybe a week after they opened.) Permilla asked who was next. I told her it was me. She coldly asked if I picked a number. The old location didn’t have this system so I didn’t understand. I responded, «Oh sorry. No. I didn’t know I had to.» She gave me a cold glare and ignored me.
Another time, I was trying to use a staff discount (because there’s paper work that says for friends and family). In the past, the other managers let me use it on a sale item, so I thought I was in the clear. I approached Permilla’s register very hesitantly. She said I couldn’t use it, but I wasn’t going to let that pass. So I insisted it’s worked before. What I failed to say was that I had to get a manager to okay it. She glares and I say «Fine, I’ll come back.» She then say «Okay, let’s try it. See! Don’t work.» At that point, no word of reason was going to sway her. So I left.
I get it, you don’t have to be a charming person all of the time or at all. But when you’re a store manager, you need to build a rapport with your customers. A lot of staff members have left. and the morale of the remaining have significantly dropped. I will not be returning to Permilla’s store again.

Clean and very nice new store but being right next to Walmart there prices could be a little more reasonable

Fawn and Charlotte were so nice and helpful. I was looking for an item that was out of stock and they really went out of their way to be sure that it wasn’t hiding away in storage. This was all right at closing too! Thank you so much, Fawn and Charlotte, you girls went above and beyond for me!

I love this location! I hope it stays clean and organized forever! I also really enjoy the parking lot, lots of space. This store so far has been really nice to visit. There has been maybe one employee that seemed like they did not want to be there, which made me feel like I did not want to be there either. However, that won’t stop me from visiting again.

So fresh and so clean!
Jo-Ann’s new location is closer to home so it’s a quick trip for me to get there. Aside from that, the parking location is MUCH better here, you don’t have to hunt for a spot because this plaza is home to a lot less retailers, meaning, MORE/​EASIER parking.
This location is also BIGGER and I personally find it much more easier to navigate through. Also the bathroom facilities are generous and clean. Each aisle is neatly organized and everything seems to be stocked well each time I’ve gone.
I was hoping they would offer Cricuit classes but last time I inquired, they don’t. Anyway, can’t wait to dig into their Black Friday sale in a few months :)

I needed drapes that were pretty wide and went to check out whether JoAnn carried anything large. It didn’t look like it, so I asked a «lady» who happened to be working in the back if they had anything. She had such a cold demeanor and tone about it that I bet she could freeze fire if she wanted to. I just asked if you had wide fabric. Is it that stupid of a question?
When I asked if there was a way two sheets of drapes could be combined, she pseudo-​sarcastically said something along the lines of «do people sew fabrics?» in a snobby, condescending tone. Yes, I’m asking if somebody somewhere in the world knows how to sew. That’s exactly what I meant. There’s no way I ever could’ve been asking if JoAnn provides services to stitch drapes together if we buy them at their store. I would never do that, right? She coldly said how there’s probably someone somewhere in the valley that might do it but they don’t. Keep in mind that my tone with her was nothing like this review, so she had no reason to be as rude as she was.
I don’t spend much time at craft stores, but I’m guessing they sell sticks of some kind because this monster surely had one up her ass. I’m giving 2 stars because the lady at the register was nice and her only mistake was referring me to the back-​store monster.

I am in love with this new Jo-Ann’s location!
It is much larger, much more organized, and there’s so much more crafty things in here! I could spend hours roaming these aisles and filling my basket with all of their goodies. The right of the store is primarily their fabric selection. Take the pattern you want to the separate counter in the middle of the store for them to cut your desired length. I saw they’ve got sewing machines nearby that customers can work on if you don’t own one yourself. Bathrooms are located in the back right corner.
The left of the store has all of their craft items, floral, beads, scrapbooking, paints, drawing, kid’s crafts, anything you can think of you might need for a project. It seems like they’ve got sales going on their various products every time I’m in here. The other day they had a sale on paint colors, 5 bottles for $ 5!
This is my new favorite craft store to go to!

A little disappointed. Yes, it’s a lot larger than the old location on magic mtn pkwy, but I just had to drive home because their hours changed. I called 30 min ago (on a Sunday) and their phone message stated that on Sunday’s they close at 7. Got there at 6:04 and they were closed. There were several people outside the door upset and confused as to why they had locked their doors when on their website and phone message said 7. Even the employees were confused when told to lock the doors. As a large company, I expected joanns to be a little more organized. I don’t live exactly close to the new location, so I’m bummed I had to turn around and waste gas.

after eating pizza at pizza Rev, next to the old Joann location, my wife dragged me to the new and improved location by the big Wal-​Mart