Massage Envy – Santa Clarita

Another warning for those considering a spa membership, I too paid for services and didn’t use them within the contract time constraints. I didn’t think it would happen to me but it did and it’s awful when you find out you just threw money out the window.
I give this spa one star and one thumbs down don’t risk it, pay as you go.(at another spa).

Great customer service! Excellent deep tissue massage. Clean, inviting environment! Seems to be the place to go in the area as the other two locations are usually all booked up.

I wish I could give this place more stars because the massage therapists are actually great. My husband got me $ 150 gift certificate for Christmas and I called to see if I could use that towards the membership because that’s what I really wanted and had before. I called twice to make sure that the deal with 2 free massages was going on and the date it was ending before I sent my husband with my 9 month old to purchase it for me. When they got there the person told them that the sea wasn’t going on so my husband just bought the membership anyway to make me happy. I later called and gave them the dates and times that I called and they told me they couldn’t do anything for me. I’m just disappointed because I like going there and would continue to purchase memberships but don’t like that they didn’t follow through when I had called twice to confirm.

I’m not going to comment on the membership, I read the small print before I signed and I understood what I was getting myself into. That being said, I wanted to give kudos to my favorite masseuse Yvonne. I became a Massage Envy member over a year ago and at first I had a hard time finding the «right» massage therapist. Don’t get me wrong, I had a lot of good, and even great, massages! But I’m spending a lot of money here and I was in search of «perfect». Then I met Yvonne. I explained to her all my issues and it took a few sessions but eventually I got my «perfect». She really takes the time to understand your needs and then tries her best to help you. As for the membership, my contract was up 3 months ago but there is no way I’m breaking up with Yvonne. Lol! She’s a miracle worker, I dont know what I’d do without her!

Walk in at 8:30 pm, they were able to fit me in. Have had multiple spinal surgeries. My masseuse alivia was amazing. Very contentious of a car tissue and metal in spine, started gently to loosen scar tissue and was able to really make it feel great. Definitely recommend her! Amazing with injuries and metal on spine. Will go back again. Feeling best ever on a long time

WARNING! DON’T USE THIS COMPANY AND ESPECIALLY DON’T USE THEIR ONE YEAR MEMBERSHIP! I am a hardworking 60 hour a week contractor. I decided to give their membership a try over a year ago so I could help get rid of some pains. Like most people, life isn’t always orderly and easy to keep a constant schedule. After a year I had missed 5 massages and decided not to continue my renewal for the following year. First they told me I could only cancel my membership in person, then when I came in they explained to me that if I cancelled I couldn’t make up any of my massages I already paid for. I have to continue paying for new services and make up the massages I already paid for. The lady at the desk was sympathetic to my situation and said she could put my account on a three month hold and in the interm I could get the remainder of my massages. That was great, until I went in a week later to get a massage. SUPRISE! They charged my credit card again and said that they couldn’t do what the previous employ offered. My account wasn’t even on a three month freeze! No contact from management about this and certainly no one trying to resolve this situation. TAKE YOUR MONEY AND TIME ELSE WHERE?

Oh man. Yvonne ALL DAY LONG for massage. Holy good god. She nailed it out of the park. I’ve had so many massages in my life and was expecting very little from a massage envy session based on reviews, but was absolutely blown away by her skills. I almost never leave reviews but she really was THAT GREAT. Perfect combination of strength and restoration!

The best therapists around! Pretty hard to get anyone you don’t love and get a great service!

First time at Massage Envy. I usually haunt the Chinese foot massage places. Without a doubt a fantastic experience. If you need someone instructive that takes their time explaining ask for David. My first time and I was completely comfortable. His knowledge was sound and his techniques very respectful. I will repost in a few months after some use. Looking forward to it.

One Star rating EARNED BY MANAGER TREVOR.
Such a disappointing end to a very enjoyable and always pleasant experience as a Massage Envy ‘Member’… I have had a ‘membership’ at our local Massage Envy here in Canyon Country for over a year, I think about 15 months… ALWAYS pleasant environment and staff… Never disappointed UNTIL TODAY!
I decided a month ago it was time to cancel my membership for a while. Not because I was unhappy with their services, but because we needed to shift some things around financially. And, I have to say, even the cancellation process was pleasant. Both the
staff members that assisted me were very polite and seemed genuinely understanding. I had 30 days to use my ‘credits’ (which are actually in my opinion paid services)… I had 1.5 left and realized I was close to my termination date, so called Friday and made an appointment for tomorrow to use them for an 1 ½ hour massage with my FAVORITE massage therapist, Percy. Before making my appointment I made sure the ‘credits’ would still be available for my use for tomorrow’s appointment, at first, the girl I spoke with was unsure, but took the time to check with someone else and came back on the line to assure me yes they would still be available and good for use. Great I said and booked the appointment. Looking forward to my ‘last’ appointment as a member. This morning, a little after 9am, I answered a phone call from them assuming it was just confirming my appointment for tomorrow, which they were, but I was also told that my ‘credits’ expired today, so I would have to pay non member price for my massage appointment tomorrow. I had JUST made my appointment on Friday and been told that yes they were available for use tomorrow, so I questioned the person calling to ‘inform’ me of this. He said that unfortunately, the people (remember the girl I booked with had to clarify they were available) were unfortunately wrong and I would have to pay non member price for my massage AND lose my 1.5 credits ($ 90 value) because they were no longer valid. I, of course, was upset and asked to speak to a manager. He informed me he was the manager. Then proceeded to tell me there was nothing more he could do, my ‘membership’ was cancelled and would I like to keep my appointment tomorrow at non member price??? Are you freaking kidding me??? Even if my said ‘membership’ expired today, we are talking ONE DAY after over a YEAR of being a LOYAL AND VERY FREQUENT CLIENT! I said this to him and he again replied, ‘there was nothing more he could do, would I like to keep the appointment and pay non member price?’ I expressed my absolute disappointment in being ASSURED 2 days ago that these ‘credits’ would be available for me to use tomorrow and how could they not honor that? He AGAIN said there is nothing more he can do and would I like to keep the appointment and would have to pay non member price? I told him, there is ALWAYS something you can do, BUT YOU TREVOR are choosing to do nothing. No, I DO NOT WANT TO KEEP THE APPOINTMENT AND PAY NON MEMBER PRICE! I PAID FOR THOSE CREDITS AND I WANT YOU TO HONOR THEM! I would understand if I hadn’t called to check and make sure they would be available for me to use, I would understand if I was trying to get you to honor them weeks or months from now… BUT I DO NOT UNDERSTAND HOW YOU CANNOT HONOR WHAT I WAS TOLD 2 DAYS AGO AND THE APPOINTMENT IS ONE DAY AFTER SAID TERMINATION OF MEMBERSHIP AFTER OVER A YEAR OF BEING A LOYAL AND HAPPY CUSTOMER! I WAS planning on eventually getting another membership with them when it worked into our finances, I have always referred people to them, BUT after how BADLY I WAS TREATED BY TREVOR TODAY, I WILL NOT. He did NOT once even try to look into what I was told or who I spoke with. He NEVER offered to see if there was possibly something he could do to rectify this situation, just wanted me to confirm my appointment for tomorrow and make sure I knew I would be paying non member price if so. I spent my day ‘stewing’ over this, and thinking about it, I am writing this post not because I want to ‘bad mouth’ them, but because I am so very sad and tired as to how our society treats people. It seems to me, that at the end of the day, it is about the MONEY AND NOT THE HEALTH AND WELL-​BEING of their customers/​members. So, see ya later Massage Envy. I WILL be taking my business elsewhere. I WILL be sharing this unfortunate experience with others. Your managers/​employees REPRESENT YOU. And from what I read on Unilocal today, I am NOT the only customer/​member Trevor has run off. Sad to say. All my friends that have memberships, beware of this cancellation policy and MAKE SURE to use your ‘credits’ WAY IN ADVANCE! ‘Credits’ ‘Membership’ whatever you want to call them, at the end of the day, are PAID SERVICES that I did NOT receive.

This review is for Josh… Just had a massage from him today and he eased into the pressure for my Swedish massage which was really awesome because I’m the type that is very sensitive to pain. It was just the right pressure I needed to relax. I was so relaxed that I had a really hard time getting out of the table. Excellent work and I would definitely ask for him again!!!

Just got home from one of the most amazing massages Ive ever had. I’m an avid massage goer and religiously get one every 2 weeks, I’ve been to Korean, Thai, Burke Williams, Ivy, Las Vegas Spa/​Bath Houses, and the Langham House Spa and I’m telling you this was THE BEST THUS FAR! Made an appt same day and they fit me within 15 minutes. I showed up and met with Percy for a 90 minute massage. I was very specific with what I wanted; a relaxing massage with medium pressure, showed him the spots that were bothering me and the rest was bliss. My file says I like quiet massages and he respected that (which by the way doesn’t always happen so I was pleased he read my file), he continued on with hot towel therapy, medium pressure massage, and stretching. All of which he talked to me about prior. I think the key to getting a good massage is be very frank about your do’s and don’t so you can actually enjoy the experience. I highly recommend Percy and the CC Massage Envy experience. You won’t be disappointed. Thank you guys for giving this mother of 3 boys a rejuvenating jump start into Summer Vacation… completely ready to take it on now!

This location in Santa Clarita is I think the best one here! I had such a great experience today! I walked in early for my message and they had me wait. While I waited I noticed it was clean on the inside. The reception lady was extremely polite and had great customer service. Once I went into the back I enjoyed my hour long deep message! It was the best I’ve had in a long time, the dim rooms make it feel great too! I’ll be returning and think of getting a membership here too!

One star is purely for the new manager from Vegas. I understand as the new guy you want to look like a super star by increasing revenue. By taking away the $ 10 rebooking discount (for weekend customers only) for each massage will affect the owners bottom line in the following ways:
You will increase revenue by $ 480 a year. If my husband and I continue to book 1 ½ hour massages twice a month. That’s a big if.
Because of Trevor’s new policy to increase his revenue and his super star quality customer service, my husband and I no longer feel like valued customers.
We will now come in once a month for our 1 hour massage covered in our membership fee. That will cost our excellent therapists $ 34 a month in tips (we give $ 22 each in tips). It will also cost the store owner $ 1080 a year in revenue, because we always add a half hour and book a 2^nd 1 ½ hour every month. ($ 1080 is the total after I deduct the $ 480 yearly rebooking discount that has been taken away for weekend customers). Please keep in mind our therapists are only there on the weekends.
So if my math is correct, Trevor will be costing the owner and therapists a combine total of $ 1114 a year.
That doesn’t seem like good revenue management to me. Trevor may want to increase membership instead of punishing the loyal customers. We loyal customers get our feelings hurt and that will affect your bottom line.

I never recieved any contact or free massages. This is incorrect. I cancelled and only heard from this company when i recieved a collection letter 6 months later.

I love this place! Jessica gives the best massages!!! If you like a firm deep tissue massage you need to try her.

I am reviewing solely on customer service over the phone.
I was recommended by a friend to call here and am glad i did!
I called from my office to make an appointment for my boss; and spoke to Phoenix, who offered wonderful assistance!
She was polite, patient, and answered all my questions perfectly. I was able to book appointment right away; even though I was on phone with her and texting with my boss, she was understanding and waited for confirmation.
From the service over the phone I would recommend this place. Can’t wait to go for myself!

Before you decide to become a member, make sure you read contract. Once you sign up, and if you decide you want to cancel membership, it takes an act of Congress to get out of contract. You are obligated for 12 months. When I ended my one year contract, I had one credit on the books. I lost it because my contract ended in January of this year and no one at Massage Envy told me I had to use credit before my contract expired.

*This review is based solely on my experience purchasing a gift card at this location*
A couple of Fridays ago — I walked in for the first time at this Massage Envy intending to purchase a gift card for a friend of mine as a graduation present because she lives near at this location. There were three women working the front desk that day and I could tell that it was a busy afternoon. I asked the lady at the desk if I could purchase a gift card and she went on to ask me a couple of questions whether or not my friend has been there before etc. I was made to feel that I was disturbing her day by trying to buy a gift card. That is how I felt and that was how she came across. She did not ask me any other questions like «what was the gift card for» «did i want a tour of the place» etc. — common questions for a new customer. I have been wanting to try this place cause this is very close to where I live as well. I ended up purchasing the gift card but I will make sure my friend goes to another location.
Customer service is very important to be successful in any business. I am an easily pleased person, be kind and pleasant to me and I will do the same. The lady at this establishment did not even say thank you for visiting or a simple thank you. She went back to whatever she was busy with on the phone. I understand when people are busy, if they have to be on the phone, etc. but if you have a customer in front of you, be courteous and give them time. Thanking someone for supporting your business GOES A LONG WAY.
Thank you.

First of all I never in my life had a massage. But it seemed like I was tensed up and my back was cramping up. I decided to go and try massage envy since it’s around the corner from me.
When I entered the spa the customer service was top notch and noticed me right away. Made me feel comfortable. They offered me water or tea. I told them my problems and right away recommended me with Jessica.
So I booked the appointment. At first glance I was skeptical of her small stature, but she made me feel welcomed and eased me to the process of what will happen. She might be small, but she packs a big punch. Her hands are really strong, but gentle. She worked on my focal points and i instantly felt relaxed and relieved. The hour I spent went by too fast. Definitely felt like a new man. I will make sure to come back and request Jessica Urquieta. Highly recommend her. Overall a great experience.