Officemax

What I thought to be a simple shopping experience turned frustrating until I walked in here. The staff was available and quick to help unlike some of the other places I had to go today. All I was looking for was blank Blu rays. For the record, they do carry them and at a fair price.

Tony and Ron in the printing department go above and beyond to help their customers. I use the printing department all the time for small quantities. HIGHLY RECOMENDED FOR SMALL BUSINESSES

We had a weird experience regarding their rewards. I had a problem with the rewards missing or not there until I point it to their customer service over the phone, email or chat. I have a hard time logging in to redeem the points. It owed me $ 20 dollars in rewards.
I filled out the survey so they can respond to the problem. The manager responded by calling me which I returned the call. Spoke to the one who sold the printer to us and told me in the end of the conversation that he wants to settle the dispute by providing me a $ 30.00 gift card. I graciously thank him on what i thought in his side empathy on the situation. The call was on speakerphone with my husband and we were in the agreement on this. He said to email his boss to let him know he is resolving it and I did that. I emailed his boss to let him know it’s being resolved.
Once I am in town, I called him. He was off but I requested one of the associates to let him call me back. He has not called me back. This gesture alone is so unprofessional… but more is to come…
The next day I called him that we are stopping over. He said he will be there till 5pm. In the conversation over the phone the weekend before, he will be there till close. I guess they have inconsistent shifts.
When we were there, I thought he had the $ 30.00 gift card really. But HE BACKPEDALLED what he said he didn’t understand the conversation, he suggested the $ 30.00 why he didn’t understand what he said boggled me. He said he need to endorse this to his manager. Why he actually said and what he actually did were two different things.
To make the long story short, we called the customer service after more or less, 45 minutes over the phone and I was able to log in, I used my $ 20.00 rewards points. I was able to redeem it. From the coming and checking out, it was almost an hour.
Feeling dissatisfied how it was handled.
Moral of the story: don’t trust what they say, be skeptical. I had to change the rating because they lost a trust of the customer. Office Max, word of honor is very important. If you can’t commit, dont say anything to your customer as if you do commit. and the worst thing is to backpedal what you have said. Buyer, beware. Everything from the rewards, customer service is messed up. If you don’t redeem it, you lose it.

Patrick in the printing department is GREAT!
The rest of the staff are very poor examples of how a well trained salesperson should act. They all stand around and make no effort to help you out, unless you walk up to the register. If there are customers ahead of you, you can just stand there waiting, and waiting and waiting to ask where to find a product. They never smile, and apologize for keeping you waiting and waiting and waiting just to ask for information about something…
Both times we went in to look at furniture, we were in the back for over thirty minutes and not one salesperson came back to see if we had any questions, or needed help in making a purchase.
This store is only about a mile from our business office so we will go there for printing needs ONLY. From now on, we will shop for all other items at Berks on W. Golden Triangle Road.

So I bought something online and had it shipped to store for free. Also found a 10% coupon because I like to save money. Didn’t pay for it online just ordered it and then when I went to the store there was nothing to tell me where to pick it up so I went to the check stand. The cashier was a little clueless and eventually sent me over to another place to get it.
It was there and when the guy rang it up it was much more than what I remember paying for it. Mind you I didn’t bring in my confirmation copy so partly my fault. But I told the guy the item cost and he looked it up and sure enough it was on sale. So I paid for it and forgot about the 10% off that I got as well. So I ended up paying more than I should have, but don’t feel like having to go back and argue the point.
However they should have had the order and the cost on their system when I went to pick it up.

I needed a desk. I never found my ideal desk but found one that I thought would work well enough. It must be popular, because I found it at Office Depot, Staples and this Office Max. Staples had it priced higher than both other places and the Depot was the cheapest, so I thought I’d get it there. Sadly, it was order only and would take over a week to get it. Did not have the time, so I went to this Office Max. They had it in stock and were very helpful getting a few other items loaded on to a cart and the guy actually helped me out to the car to load it up. Very cool. I dig this place.

I know what you’re thinking — how can pens, printers, and folders be worthy of a Unilocal review? Well sometimes customer service goes above and beyond and it’s worth mentioning to the world. Dave and his crew are incredibly knowledge of where to find everything in the store. Dave took the time to show me the best deals and offers on printers and processed my Epson trade-​in very quickly and with the utmost courtesy. For once I did not mind paying the warranty service program as there is an unbelievable offer for repairs and replacement for three years. Overall, I still paid under $ 150 for everything and left extremely happy. Thanks Dave!

I went there as I needed some documents printed, man what a difference, they excelled where Fedex Kinkos failed. The gentleman really helped me solve my printing issue. I’m never going back to Fedex Kinkos in Santa Clarita again!
Office Max is awesome!

Come here mostly for printing. Patrick in that department is AWESOME. Amazing customer service. I really appreciate good customer service and he definitely has that down, even when he’s pinned down with 20 other printing jobs.
I took away a star because sometimes they don’t have the shipping paper I desperately need and the pricing is a bit higher than, say, Home Depot with some of the shipping materials I use. BUT, the people here do have great service.

I would give 0 stars if it was possible!!!
This place has a lot good things (true), mainly now that they are an Office Depot company.
My experience there yesterday was such a nightmare, I went to get a computer desk table, first I waited 10 min and no one came to help me, then I had to go ask for help, the guy who helped me has no qualifications to be working in a retail store, he didn’t want to help and showed me that really clear, I asked him for a discount in a display desk and he told me he would ask his manager, then he came back and told me his manager would be with me in 2 min (I don’t know why this stupid guy didn’t ask his manager of would be possible to get a discount) I stayed there for 40 minutes waiting for his manager to come, i saw people coming inside the store and he was helping then first (for sure because they were looking for something more expensive). After I got pissed I decide to go to the check out desk and asked to talk to him, he came with a unfriendly face like he was doing me a favor, and asked me what I wanted, I told him that I was waiting for 40 min and he did not even apologized, the only thing he said was «I was helping other people», I told him I was there first and he told me that I was not, basically calling me a lier, if I was waiting for 40 min there those people he said got there first waited for a hour. He is a horrible manager, not qualified to work with customers. As a result I went to staples and got my desk. They lost the sale and they will never get a penie from my wallet!

The wife needed copies made and transfered to card stock paper. She was helped by Patrick and had an exceptional customer experience by him. Patrick went above and beyond !

This place is a nightmare!!!
The manager is very unprofessional and mocks the customers.
I sincerely recommend driving to an Office Depot or Staples where your business is appreciated and welcomed.

This store smells, its old and there is new staff that dont know where product is located. The prices are very high and the product is cheap. Please avoid.

I LOVE this store! Every time I go in, I am always greeted with a smile and asked if I need help. That in itself is a HUGE plus in my book. Anytime I need computer/​business help Patrick is the one to see. He is awesome! Very knowledgeable in his field and ALWAYS helps me in my projects. Prices are reasonable, nice stock of supplies, and store is clean. You need anything office computer related than this is the place to go. Thank you Officemax.

I was in last Friday to get some copies printed. Tamee the gal in the copy dept. was so helpful and so pleasant. I appreciate to kind service. I do not live in the area but would visit that location again if I need to.

Was shopping at this office max and the
Manager freaked out watching me taking
Pictures, nice guy doing his job ;)
Very clean store, shelves organized, good
Service.

I been here a few times and I never get greeted by any cashiers but the one guy that has when i come in always and acknowledges me and asks me if i need help his name i believe was Bryant. I think he has honestly been the most resourceful and most helpful person in this whole store. Bryant is a true gem to this store if it wasn’t for him this store would get no stars. Hes got the best customer service from anyone and this store. Thanks for your wonderfully help. I hope you get acknowledged for your awesome work you go out of your way to help me and others. Good clearance aisle check it out. Somethings are overpriced but yes clearance aisle is awesome.

Wow! From the moment I walked in there was someone asking if I needed help. I thought it would be a quick in and out trip, but then couldn’t tell if a 210 cartridge was the same as a 210XL. Floor staff helped me when calling hubby didn’t. Plus, when I got to the checkout, the cashier also made sure it was what I wanted, offering the brand name if I preferred (I went with the cheapo Office Max brand). Very positive experience.

Fatigued and beyond repair, I was dragged here by my wife who wanted to buy something for her boss’ birthday. I was feeling like WALL-​E after he was crushed by that thing on the Axiom. Anyways, I went in because I needed a mouse pad. We were greeted as soon as the door slid open and were on our way to buy whatever my wife needed. I was really impressed at how tidy and neat everything was. Even in the clearance section, everything was well merchandised and everything had the reduced price on it. For future note, whenever you go to a Staples, Office Depot or OfficeMax, always go to the clearance section first. You never know how much money you can save. I bought a roll-​a-​way computer briefcase for $ 2 at a Staples once. Just once.
Anyway, the people are really nice and I wish I wasn’t so tired that I literally had tunnel vision when I was walking in the store. It’s either that or I’m going retarded? I don’t think I’m going retarded but these crayons sure taste good.

Great store, great selection, great friendly competent employees unlike other office supply stores in santa clarita.
lowest prices in town.
it doesn’t get any better.