The Home Depot

I went to this store to purchase a floor mat and found what I was looking for. I took it to the cashier to pay for it and it was twice the price on the sign. I told the cashier and her response was …“well that is not the price”. I asked her if she wanted me to get the sign and she said «yes». As I was about to walk back to the aisle she said that some customer must have put up the wrong sign. Now… why would a customer do that. I had to peel the sign off the rack and bring it back to her and told her that the sign was clearly attached in front of the mats and there are at least 10 mats there. She had to call her manager and report the wrong sign. She did not apologize to me for the store’s mistake nor for implying that I or some customer must have put the sign at the wrong place. I spoke to the assistant manager and explained to him what had happened. I shared with him that I would write to their corporate office about my experience. He asked me if I wanted him to refund the price of the mat. Really? I had told him that I have been going to this Home Depot for the past 20 years and have purchased thousands of dollars in appliances and home improvement supplies. I simply requested that they train their employees to provide better customer service.

This Home Depot has the crappiest customer service ever. I’m little but I’m not invisible, I asked for help and almost got ignored if it wasn’t for having to repeat myself a little louder, and still got attitude back from an employee…
Some of these guys are also clueless about home improvement, they act like its a drag to help you.
Get it together Home Depot! Your employees need customer service meetings, training, something.

It never mattered to me if I went to Lowe’s or Home Depot, but this store just earned my loyalty.
I rented a tiller for a day, and it didn’t work out too well. The ground was too hard packed for the basic tiller to break it up. When I brought it back, Dave from tool rentals helped me. He asked how it worked and I told him it wasn’t strong enough, and that I would need to rent the heavier duty one tomorrow. Really, its on me, I didn’t pick the right tool for my job. It wasn’t anyone’s fault but mine.
Dave really went above and beyond. He helped me clean up the tool to avoid extra cleaning fees, and (with the managers permission) refunded my entire rental. Dave basically said since I was going to continue to be a customer with my rental tomorrow, and the tool couldn’t get the job done, he didn’t see a reason to charge me.
Dave’s kindness and helpfulness definitely made this my official «go to» home improvement store.

Love most the employees like windows, doors, plumbing, Rick, Joe etc. But the pro desk is rude. I come in here and spend thousands of dollars keeping up apartment buildings and would rather support lowes because I had been treated rudely a few times by the pro desk. I come in now and then because of the few employees that know their stuff and to support their jobs. Maybe the those women in pro rather serve guys to find a a date, then serve a female like me. I don’t know…

It is important for me to take this momemnt and say how wonderfully i’ve been taken care of by Jaynie Hainline (appliance specialist) at the Santa Clarita, California store. I was not happy with a fridge that i bought, and she went above and beyond with the customer service she provided. Jaynie could not have been more professional or personable, not many buisnesses these days are as gracious to their customers. She made us feel special with the attention she gave us. I needed to put it out there of how impressed i am. I will continue doing my business at this location solely due to the experience that was provided by Jaynie. Thanks again Jaynie!

A pretty standard Home Depot. You know… aisles and aisles of hardware stuff.
The store wasn’t very busy so we had plenty of people wanting to help us and everyone was very nice.

It’s a Home Depot, how do you mess up? Well the one in Glendale always did. Lol never had what I needed in stock, or would say I did and then when I show up they don’t have it. But at this location they always have what I need, and when I order something for pick up its always quick and employees are nice.

To start out, I used to work as a manager at Home Depot a while ago, but retail life was taking a toll so I got a desk job. I went here last night because I moved and the dryer gas line was not fitting on the gas valve in the new place.
I had already bought a reducing coupler that went from ½ inch to ³⁄₈ but it was still not working. I went in and talked to Randy in the plumbing department who is pretty much an expert there.
He told me why it wasn’t working and I felt pretty dumb, but that is nothing new. Anyway after Randy told me twice why it wasn’t working he took the line he said would work over to the dryers they sell and showed me.
That extra step helped a lot when I got back to the place and put the line in, it worked and I was able to start doing laundry right away… sniff…sniff…might have been a good thing… lol.
Thanks Randy and Home Depot on having the stuff I need and people that can help.

I practically Live at Home Depots in So Cal Daily!
Same old same old bad service seldom helpful Employee’s (The Young) Or very lil educated on Home Improvements .
But this Home D takes 1^st place in Rude Csr help, Nobody smiles, Nobody greets everyone seems unhappy or Miserable. I Found staff Talking and Talking getting nothing Productive done. The Mens restroom is horrible Ass Foul Thick Odor smell, Urine everywhere No soap no paper towels .
Id try another Location if available for you.

Took forever for this lady to clean barhroom and just looked at me weird while I was clearly in a state of emergency.

Large parking lot, set back from the main road, so it’s a little hard to get to. Returned something from another Home Depot with a receipt was no problem in customer service’s return area. One of our favorite hardware stores, plenty of selection at good prices. Just like the other stores, lots of items to choose from. I would recommend them to all do it your selfers.

I *upgraded this store to a 3. They gave me a full refund and store credit… I’m not sure why this happened in my prior attempt. The item I purchased was within warranty and I was able to get a full refund.
*(my previous review)
Don’t shop at this store! Horrible return policy… Go to Lowe’s. HD lost a long time customer today.

More of a traditional hardware store but bigger. This is the Walmart of all hardware stores. From gardening to getting a chain saw, this place is a staple of every handyman.
We went there today to buy mulch. They have great deal for $ 10.00 for 3 sacks. But the quality is less dense. We settled for the more dense version.
Store is huge and ambiance is more business like than a mom and pop store. There is a certain formality when you come here. There is nary a mess in here and everything is cataloged very well that what seemed complicated has been made easy with their cases, shelves, boxes of any hardware. One might see this as time saver, one might see this as an awe.
Staff is more businesslike than friendly. The lady who check us out is all prompt, quick and asked the right questions.
Truly an institution and acted like one.

I have always had a positive experience at this Home Depot. In various departments, I usually have an employee asking if I need help within 5 minutes.
This review is for my experience with the flooring department and our carpet installation. The process took about 4 weeks for us (because of our schedule); however, given the timing on Home Depot’s part, we could have had it ready in 2 weeks.
Carpet Selection — I was lucky to meet Scotty in flooring. With his 30 years experience in flooring, I found the right person to select my carpet. Scotty explained the differences in types of carpet and the process. What I appreciated is that he steered me away from the expensive selections and explained how the sale options were just as good. He sent me home with samples. A few days later, I called to set up a time to make an appointment for measurement. Scotty was quickly accessible, and making the measurement appointment later that day was easy. Scotty is a real gem. His personable and humorous way assured me that I made the right choice.
Measurement — The morning of our measurement, we got a call from Don who gave us the window he would arrive to measure. He also called when he was on the way. Don took about 1 hour. Easy.
Carpet Order — The next day, Scotty called us with our estimate. We went over to Home Depot later that day to review the estimate. Scotty made some adjustments (cost of moving furniture) to make the final price even less than what he gave in the morning.
Carpet installation — 2 days after we placed the order, we got a call from Certified Flooring saying that our carpet would be available for installation the next week. Gary gave us our first choice of date, and his crew came on time. They were efficient, careful with our things and were finished within (if not a bit sooner) than the estimated time.
We are very happy with our experience with Home Depot. We now have new carpeting, beautifully installed and at a very affordable price. Consider going with Home Depot if you’re thinking of getting your carpet replaced!

Not a big Unilocaler but here it goes: As usual, very bad customer service. Paint department: No one at the counter and when I arrive. When he finally arrives, he has a sarcastic attitude saying my paint sample is watered down. Whatever, I just want the same color paint, not a lesson in its chemistry.
No one ever asks to show you where items are you are looking for. They just point if you’re lucky. Otherwise they say «that’s not my department».
Only reason for 2 starts is they have good inventory, after you memorize where everything is on your own.

Love HD but this home dept makes me want togo to lows even knowing some of things at lows are more pricer than HD… CEO of home dept should go there see it with his own eyes what SH… Customer service they have
Had write something after 4 or 5 time of have same bs

I went to HD with my parents and it just kind of made the whole HD experience even better. My dad can make anything, so when I gave him the schematics for a table I wanted to make and by schematics I mean the picture I drew with a blue crayon on the back of a napkin at Maria Bonita, he just looked at it once and went about putting wood in a cart until he said, ok we’re good. It’s true, HD has everything you need. My mom did take a piece of wood out cause she didn’t like the way the knots looked, and my dad just kind of stood there while she did it, put the new piece on the cart when she was happy with it and we went and checked out. Pretty much sums up my mom and dad.

The customer service, particularly for delivery and installation, is very unprofessional. If you can avoid dealing with an assistant manager named Kristie (sp?) I would recommend it as she is extraordinarily unhelpful, difficult to deal with, and frankly rude.
We had a delivery that arrived with incomplete parts and she wouldn’t help me. It was like talking to a rock, she was so inflexible. If you are missing parts, you are owed the parts and that is their problem. Not mine.

My LG refrigerator is acting up again. I called the Valencia store, where I purchased it, they could not find me in the system, even after giving her all my phone numbers.
As a last resort, I contacted this Home Depot store and spoke with Jamie in appliances. After some diligent searching, she was able to locate me in the system and confirmed I purchased the fridge at the Valencia store. She printed and faxed the Order Report to me, AND gave me the warranty company phone number.
This is an employee who goes over and beyond. I truly appreciate her giving me all in the information so I can now get my refrigerator repaired, UNDER WARRANTY!
Store Manager, don’t let this valuable employee get away from you.
By the way, after reading the other reviews, I have to say, I have gone into this store many times, and rarely do I have a problem finding someone to help me, whether it be locating a small item, to getting heavy things into the cart in the garden dept. The employees are always helpful and courteous.

Customer service here is not bad, but not wonderful.
…What I do like and recently discovered is their beef teriyaki Perky Jerky — yum! It’s almost $ 5 a bag, but if you want some good jerky, hey — who knew, Home Depot is the answer to your prayers.
Also, we picket out our 6′ Christmas tree here this year (noble fir) for $ 45 and the guys that helped us were great!