Western Dental

RUN away from this Dental Office. Listen to all the reviews. Forget the filthy office, they extort money from you every which way they can. I came for a cleaning and came out with a $ 300 bill. Wait time averages from 2 – 3 hours every office visit. They make you wait 2 hours just to get a quote for a filling. They are very disorganized. They are all over the place. It used to be a great dental office back when Carlo was the dentist there but not anymore. Again, RUN away from this dental office. You have been warned.

Worse experience ever. They cancelled my appointments three times because the dentists decided not to show up or change their schedule with a one day notice. You have to wait for about 45 min before you see the dentist. What’s the point of having an appointment if you have to wait 30 – 45 min. They are seriously under staff, the dentist are overbooked.
Don’t go there. I changed to Canyon Country Dental Group 10 min away and I’m super happy!

Horrible customer service! Scheduled an appt. set for today on Wednesday. They call me today to tell me that the dentist that i’m contracted with through Aetna is only there on Tuesdays. That info would’ve been helpful the day I called to make appointment not the day of! You waste customers time and money by not being organized! I will be taking my business elsewhere!

This office is filthy. The staff barley speaks English! Not everyone speaks Spanish!!! I’ve have 2 fillings fall out not a month after I had them done. It’s almost impossible to get thru to the office to make an appointment. Good thing we are moving out of the area!!!

The front desk staff should greet patients when they walk in the door and let them know they will be right with them, to let patients know that they aren’t being ignored. My consultation visit was way longer than I expected, but I guess that’s what comes with going to a Doctors office. And last but not least, The Doctors should probably show a little more empathy toward their patients, because as a person who works in the medical setting, I’d say patients are most comfortable with a Doctor who shows that they care and not just pushing them out the door. As a result, I wouldn’t return back to the National City location again, but it doesn’t mean I wouldn’t use Western Dental again.

I had my appointment for Saturday morning and they called me an our before my appointment to cancel because they over booked. I had cancel some plans to be able to take the kids before they go back to school. They gave me the appointment for Wednesday at 3:30. On wednesday I requested to leave work early to take the kids and when I showed up they said they didn’t have us on their schedule till friday. The girl there was very rude and when I told her I drove from Mission Hills she said well maybe you need to go to the san Fernando location. Very unprofessional service.

Worse dental office ever! Typical visit is 3+ hours. They make you come back again for more work that lasts about 10 minutes to do. Why can’t they just complete it on the first visit? Horrible place. I dread bringing my kids here every time but I don’t have a choice. They do not value their patients time here at all.

The place is really dirty. I think the dust bunnies are walking to the trash. But unfortunately I don’t have a another choice or else I would. But the staff are pretty nice and friendly to the kids. It is a long wait. My kids appointment was at 1 and its 2:46 and her teeth are still not cleaned.

DONT BOTHER. If I could give this place a negative amount of stars, I would. The service was HORRIBLE. The dental chair had frayed wires and the place was filthy. When I first got there, the wait took almost an hour. Finally when they x-​Ray technician saw me, he was rude and unprofessional. He randomly walked down the hall and proceeded to yell my name as if I should have known to follow. He scolded a staff member in front of me and then rudely repeated commands to me like I was a dog. He took me to the dental chair that was occupied with another patient and then explained he would have to put me back in the waiting room. While waiting there, people were talking on their phones out loud, the chairs were so close together I could feel the person next to me breathing. After being seated in the dental chair, I noticed the equipment was yellowing from age and wires were frayed and hanging about. The financial assistant walked up even though I hadn’t spoken to the doctor yet, which lead me to believe the staff had poor communication. I was told I needed all four wisdom teeth removed AND two root canals. But when I got a second opinion, I was told the root canals would be unnecessary. WHY would they recommend them, then? DO NOT GO HERE.

Worst place to go for the orthodontist & dental assistance. Such terrible customer service, typically my father waits in the car & this woman told me he needed to sign a paper, so i wasn’t done signing in yet, she snapped at me telling him to call my father. They’re so rude & unwelcoming, my dad also pointed out that they are hiring & there was no surprise why so many employees have left. Idiot receptionists. This place deserves 0 stars.

I have nothing but amazing things to say about this dental group. They have been so accommodating. I had a dental emergency and they were able to get me in when I could get there and they were super fast when I told them I had limited time. I loved the office manager and the dentist! I will definitely be going back!

Don’t do it. Do NOT go to this place. The waiting room is disgusting (chairs are absolutely filthy and uncomfortable). I saw Dr. Dio, who said I needed a filling. I got the filling but it was really sensitive and a little high. I went back. She drilled. Something broke while she was drilling. It’s hard for me to say what, since I see what’s going on in my mouth. The filling is really sensitive and a little high so I go back a second time. Dr. Dio mentions I may need a root canal. What? To fix some error she made? Why do I suddenly need a root canal? She files the filling down so it isn’t as high and tells me the sensitivity will go away in a couple of weeks. Two weeks come and go. The sensitivity remains. I call Western Dental to get an appointment with someone other than Dr. Dio, since she and I are having communication problems. I tell this person very explicitly that I don’t want to see Dr. Dio. An appointment is set with Dr. Reddy.
I go back again, for the same sensitivity. My appointment is at 12:30. I am in the waiting room for a half hour. I am taken to the back where an assistant asks if I’m here for a filling. Sigh. I repeat what I told the person I set the appointment with-​that I am here a third time for the same filling.
I wait and wait. Dr. Dio wanders in asking if I’m still in pain. I tell her that I am. She goes on about how I may need a root canal. This is awkward because I absolutely had done everything in my power not to have to communicate with her again. I shake my head «no», indicating that I am not with it. She gets emotional and walks away. Emotion has no place at the dentist’s office. I just want to get my teeth fixed. Geez.
Dr. Dio comes back with a really helpful assistant (wish I could remember her name). Dr. Dio contradicts herself until I turn to the assistant, who is able to explain a few things.
I overhear Dr. Dio whining to another person (who I presume is Dr. Reddy) about how she «tried to explain» to me. Unprofessional. And kind of silly. You know these rooms aren’t soundproof, right? Sigh.
The assistant takes me for x-​rays. I wait about another hour and Bianca-​who told me she deals with the financial side of things-​comes with a referral to another office. I am feeling really disappointed by my visit and tell her as much. Dr. Reddy never bothered to say «hello» or meet the patient she had a scheduled appointment with. Unacceptable. I don’t appreciate being sent off to another office. If Western Dental created the problem, they should be prepared to offer solutions and own up to it, with grace and forthrightness.
I absolutely will NOT go back to this place. I hope the dentists there think about how they would want to be treated and how they’d like their loved ones to be treated and adjust their behavior accordingly.

I got in a car accident in June 2014 Monday morning driving to work. It was a 5 car collision and my front tooth became very lose and had to come out due to the impact I had with my steering wheel. It was the worst thing ever. With little dental insurance I had no choice but to go to western dental. They would be the only ones to take me right away without asking for all the money up front. The girls in the front weren’t too friendly but I guess because they were busy. But I must say the dentist that took care of me, Dr. Reddy SHE IS THE BEST!!! They had to remove my front tooth and I panicked like never before. She assured me I would be okay and was very very understanding. I begged her to help me and not let me leave toothless. She improvised and removed my tooth, cut it in half, placed a wire behind it, and glued it back on. It looked like it never came off. Of course I had to go back that Friday to get the temporary tooth and start the process for the implant. She has been very sweet and helpful every time I have returned. The office manager and most of the staff was extremely nice and helpful too. This was a bad experience what I went thru with my tooth but Western Dental and Dr. Reddy turned it all around and are working on making my smile beautiful again.
THANK YOU DR. REDDY YOU ARE THE BEST !

everyone is so awesome at this location !! this is why i highly recommended this place to my mother and when she made her first appointment, she was literally in tears because of the professionalism and courtesy of the staff. thanks so much maria, griselda, rosie, wendy and espcially dr. alvisse and the rest of the staff.

Dr Alvisse is the best. I’m sooo happy with his work! I have a perfect smile now :) I love all there staff.

Put it this way… I’m joining Unilocal just so I can write a horrible review about western dental! This place by far has the worst communication and customer service I’ve ever experienced in my life! They are definitely not in the business of caring for their patients, all they care about is the money that they’re trying to scam you out of. The entire staff has been nasty mean, unprofessional and impatient, including the doctors and oral surgeon. I can go on & on & in to detail about how I waited over an hour for xrays (with an app), how they won’t give you the right amount of medication or even the right prescription, or how they scheduled 8 people for the same time 9:30 am for oral surgery, but I’ll stop there. The only thing that this place has going for them is the fact that they don’t care if you have a soc security number and do in house financing with no interest. So, if that doesn’t tell you something what does! Good luck & say some extra WOOSAWS if you choose to go!

Run and run fast! This place is HORRIBLE. My husband and I made the mistake of taking both our children there for braces. The wait is away over an hour long just to get in the back and then once they are back there they sit and wait anther 30 mins before they are even seen. The waiting room is always overcrowded and dirty. The office staff dose not care if you have a concern they just blow you off. Seems like asking questions is a bother. We have sent complaints to the corporate office as well and they too could care less. Both my kids are now in retainers and neither of them have perfectly straight teeth. So what did we pay all that money for? They even told us my daughter would need to probably be put back into braces. We will 110% be taking her as well as our younger kids somewhere else.

Awful awful awful! Went in for the first time two days ago and the dentist was totally incompetent! The very next day a tooth she never commented on broke! I have had severe acid erosion for forty years now and every time I see a dentist they ask specific questions she never said word one. I called to complain and asked to talk to the manager was told she’d call me back well it is now 6 hours after that call and I am still waiting.

Stay Away from this place! It is the most unprofessional Dental practice, with the worst customer service ever!
I have taken my daughter’s friend, Liz to her orthodontic appointment twice now, and both times we have waited more then an hour, to see her orthodontist, Oh and I should add that their waiting room felt like I was at the DMV. A real cold and uncomfortable place. What really boggled my mind was when Liz’s orthodontist removed her braces they were unable to locate her top retainer, so they told her to not eat any hard food, and scheduled an appointment for a week later.
I drove Liz to her appointment and again after waiting more then an hour they called her in and again were unable to locate her retainer. Western Dental Office Manager, Alma told us that the lab didn’t send the retainer the day before and that they would have to schedule another appointment to get her retainer. It has been more then a week since her braces were removed and still no retainer, and it appears it will be another week before she’ll have one.
While scheduling her next appointment the Office Manager, Alma had no sympathy whatsoever. It honestly appeared to me that this sort of thing happens all the time. I feel real bad for Liz having to go through all this nonsense. However, I am totally relieved I didn’t choose Western Dental for my children’s orthodontic care.

The worst dental practice on earth. I waited 30 minutes to have my X-​rays done. Afterwards I was seated in a chair to wait an hour for a dentist to examine my teeth. Then after a 5 minute examination I was told to sit outside in the waiting room to have fillings and teeth cleaned. So after 30 minutes of waiting I was told it would be another 20 minutes till they can start. Such a waste of time — they’ve implemented electronic timers and software to track the time a patient is waiting — so you will know you’ve exactly wasted 3 hours in the worst clinic on earth. Thank you for wastingmy time. I would recommend you to my worst enemy.