Animal Spa

Really unhappy with this
are they even still in business? I made an appointment for my two kitties to get flea dipped! They only had one cat down for the appointment. As soon as I get there the receptionist Joanna is getting in my face and making me wait because they needed rabies info for my cat Elvis, however i cant remember where in Stockton CA it was exactly, and im not driving all the way over there to find out. So she says i can make this really easy on you … like shes giving me the option… Before that she says oh, your here early so your going to have to sit with that cat in your lap for a half hour… meanwhile i tell her I have another cat in the car. Before GRABBING Elvis and taking him in back i had a few other people there with their animals tell me how mellow and nice, calm my cat was. So she grabs Elvis like rough… and then looks at me and says. if your cats get fleas in my hair im going to curse you… So why are you wearing your hair down anyway at a pet hospital? she takes him in the back and i proceed to get Chewy i finally get him in, we are almost done with the paper work and she says… I have eight other things to do I just don’t want to DEAL with you…(when i had gotten there early and was the first patient.) So she finally sends me to Mary and Todd, Which were very nice. However When i got my cats back they were still wet in the crate TOGETHER??! WTF? Elvis still had flea dirt, wasn’t washed, wasn’t brushed, still had flea dirt and fleas. This place is the worst place to bring your animals. Please don’t bring your animals here. Your wasting your time, these people will lie to you to get your money and do a half ass job. They are cheaters. They don’t give a shit about you or your animal. Terrible people, terrible place I really don’t know how they are still in business. I will never ever ever ever go back.
Terrible.

So pleased with my andalucian hound’s new look (see picture of Simba). Very clean and pleasant and professional atmosphere. Thank you, Mary!

This is the Animal Hospital of Soquel’s grooming department. This woman groomer «Mary» is going to end up hurting one of the animals one of these days soon. I don’t want a crack head and her toothless buddy who does not work there but just hangs around for Mary’s «breaks» involved in my day let alone in the well being or care of my animal. Ive only gone to this groomer «Mary» 3 times. Once my dog was meticulous, perfect beyond anything I had ever seen and twice she was still dirty, groomed poorly and covered in layers of other dogs hairs. Six hours is too long to wait especially when you keep popping in and you can see there are no other dogs waiting and the groomer is just taking another «break» across the street with her skinny, toothless sucked up friend. Then to have to rewash the dog when I get back home and for the dog to still have stickers in her, well that’s a rip off.
Oh and also, while I am usually a pretty compassionate person I don’t feel like I should be pressured into giving someone «one good solid phone number» of a place that they can live because they are suddenly being evicted and to tell me that the price of the groom is going to depend upon whether or not I deliver that one number is unprofessional and not fair to someone who needs to know what the price of the groom will be. She wouldn’t even talk about what I wanted done to my dog. Of course it was 15 dollars more than usual because not only did I not deliver this woman a phone number of someone renting a room and I complained about my experience. Why would I want to go out of my way to help someone that really appears to be on hard drugs or who is hanging out with someone while she is supposed to be working who is obviously on hard drugs.
Oh and finally, I told her and the other person working that my dog has allergies so no treats and she repeated it back to me so I know she heard me. My dog has a severe allergy and suffers greatly when she eats the wrong thing. It keeps me up all night with the scratching and I worked really hard to get my dog’s skin and health balanced again by eliminating that stuff from her diet. Anyway this Mary woman gave my dog a treat despite this. GRRR! My dog had a treat in its cage after I popped in four hours later to be told that Mary was on another break that the dog had only been washed and would not be ready for another hour or two. There were no other dogs there so its not like she was swamped with work. This experience is a reflection on the animal hospital as a whole because they are connected. The workers in the hospital said they have gotten complaints about Mary in the past. One of the workers whispered to me that if she were me that she wouldn’t ever want to come back. I complained to the manager after 4 hours had gone by over the phone but when six hours had gone by and I was there in person she was busy taking a class online so could not come out to the front desk.

I took my 12 pound Lhasa Apso here for the first time today and I give it a huge thumbs up.
The staff was relatively friendly (from working for years in the veterinary field I know better than to look for people people in a pet environment) and I was able to get an appointment on a Saturday with only one days notice. I had my boyfriend drop off my dog on his way to work and an hour later they called me to tell me Mops was ready to go! Quick and professional, lovely.
When I picked him up I was thrilled to see that they followed my specifications very closely. We live in the mountains and long hair doesn’t work well, so we asked them to clip him VERY short and to work on the mats on his legs. I also asked for a schnauzer cut around the face, no long ears or fluffy top and they did a great job. The facility was pretty clean for being a groomers and the animals being groomed and waiting patiently in their cages looked content.
My dog gave me a scathing look before licking my face but doesn’t seem too worse for the wear. I’d recommend this place… For $ 40 my pup looks and smells fantastic!