Computer Zone

These guys have destroyed what was a once working iphone with an old battery in need of replacement. They’ve fumbled around for weeks (truly!, yes people need their phones) with it, causing multiple new issues along the way. They’ve ordered new parts and then not called me after they’ve arrived and the owner literally took the phone from my hands and then straight dropped it on the floor from 4 feet up. Now after 5 separate visits the phone is just simply constantly blue screening. You’d be better off saving your money to put towards a new phone or just simply taking it into Apple where they guarantee the work. Monkeys would do a better job.

What a horrible experience. These guys are not professional or friendly. When I took my computer in, they gawked and actually admitted they hadn’t seen such a build (red flag #1). When I failed to receive a courtesy call in the morning as promised, I followed up with a call in the afternoon and asked for a better time estimate, to which guy replies, «its a busy industry» (red flag #2). At this point, I was not going to do business and proceeded to research other computer repair locations and approx. 15 minutes later I was back to pick up my tower. I was surprised to find out they had moved my tower to their other location downtown (red flag #3). This failure to communicate is completely unacceptable and especially since I was just on the phone with them only minutes prior. To make matters worse, they still charged me $ 45 and did absolutely no work, besides moving my tower from Mission Street to Laurel.
So, the best part is the next place I took my computer (ClickAway Computer Repair and Verizon Wireless ClickAway Mobile) identified the issue (bad PCI slot), made the repair (moving GPU to next available PCI slot) and notified me along the way with their diagnoses. And the icing on the cake was that their register was down when I went in to pick-​up so they did not charge me a dime!!!
Computer Zone is a joke, don’t waste your time or money. ClickAway Computer Repair is the spot!

Had a great experience with computer zone. Chris hooked up my laptop after it had crashed. Really pleased with the result. 8 yr old laptop that still is as good as anything out there. If you need a quality fix you can’t do yourself this is the place to go.

Ripoff. Theses guys charged me $ 80 dollars just to tell me my printer had nothing wrong with it. Also took longer then they had said it would to get my printer back to me. Will NEVER GO BACK. These guys do not do business right, have no integrity or care for the customer only the money.

TL;DR– Charged $ 225 to reinstall operating system, charged $ 79 for an $ 8 quick fix, blatantly lied to about procedure, and altogether didn’t receive any viable help
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I would avoid coming here as best as possible.
Brought in a Macbook pro that wasn’t registering the wifi card. Cost $ 75 for them to «diagnose». They decided it was a software issue so they reinstalled the operating system. $ 225 for labor to reinstall the operating system.
That didn’t work, so they decide to offer a mini usb wifi adapter for $ 79. I promptly looked up similar adapters on Amazon and found the same one for $ 8.99. The guy working there starts talking about how I’ll need to do all of these other things to get this little adapter working. Drivers — went online, googled the adapter, downloaded the drivers to a usb drive, put it in the Macbook and it was good to go.
I had asked why they didn’t offer to change the wifi card inside and this guy tells me that he’d have to use a heat gun and pull of the glass and «it almost always breaks» when they do it. I had never tried this nor looked into changing the wifi card, so I looked it up. It turns out the wifi card is between the screen and the keyboard, so all this about heat guns and taking the glass off was a blatant lie.
If you want to pay TEN TIMES the price of quick fixes, be GROSSLY OVERCHARGED for labor, don’t want your computer fixed the first time or really at all, then definitely come here. These guys are completely clueless and should be removed.

These guys were great. I had a Samsung Galaxy 3 that was completely bricked after an upgrade. They reinstalled the OS for me, good as new in a couple of days. They only charged me for 1 hour of work, saving me tons of money (if I had to buy a new phone it would have been much much more). Thank you so much!

Went into find about work on two MacBook Pros, which I planned to bring in the next day. They guy inside was very courteous and helpful, but when I returned to my car after getting a coffee-​to-​go two doors down, the apparent owner accosted me and told me not to park in their lo – period. I tried to explain that I’d parked there to do business with Computer Zone but he was rude and dismissive. Needless, to say, i won’t be bring any computer business there.

Great amazing fast affordable work. Chris is the man, so extremely helpful! I recommend taking any computer issues to him :)

Get that cracked screen on your iPad replaced for around $ 150. That’s the best deal you’re going to find young man

Gotta say, when it comes to fast, friendly and competent services, these guys are the best! See Cristopher for any and all computer woes and you’ll be very happy =)
Whenever I need an OS installed or a hard drive replaced, I couldn’t think of a better place. Thanks!

Tried to charge me 10 bucks for a SATA cable that probably cost them at most a buck to pick up. Not even reasonable

I am currently looking for computer repair and stopped in at Computer Zone. Not only is their estimate almost double the price of every other computer repair store in Santa Cruz, but the employee that I spoke with was extremely rude and would hardly give me the time of day let alone discuss my computer issues. I will definitely not be giving them any business ever.

best computer store in town nice people fast same day service good

I brought my laptop in about a month ago because after I performed a factory reset I lost Microsoft Office, the audio & it kept turning off randomly & not rebooting. I was told they would diagnose the problem & call me the next day with an update & to ask before any work was done. I was called 2 days later & the person I spoke to said they ran a bunch of updates & wanted to open it up & clean it out (of course for a fee). I asked about the issues of losing Office, turning off & no audio, it seemed as though he didn’t know what I was talking about. He said he’d look into that & he’d call me tomorrow. Well, after not hearing from him for 2 days, I called & the guy I talked to (I guess he’s the owner) kept going on about how it had never been updated or serviced (which was not true), he was stuck on what he thought the problem was, never being cleaned & it overheating. I told him it never got hot & reiterated that I did a factory reset & lost my Microsoft Office, audio & it started shutting down & not rebooting. He said it wasn’t shutting down, it was in safe mode & all I needed to do was hold the power button down, if I didn’t want it to do that then don’t close the lid. I told him that’s not what was going on & the only way to turn it back on is to take the battery out & put it back in then turn it back on. He kept talking over me & down to me like I didn’t know what I was talking about. He wouldn’t listen to me & kept telling me that it was overheating & it never shut down on him.
I picked my computer up after they had it for 6 days & brought it home. I quickly realized that not only did I still not have my Microsoft Office & audio, it was still shutting down! My computer was running great other than that before I dropped it off, it was super fast. After they «worked» on it, it’s super slow & glitchy, it takes forever to load a page, forget opening multiple pages! I paid $ 225 for what?! More problems?!
I called & told the guy that nothing was fixed & now it’s slow & glitchy, he told me to bring it in. Of course he had to restate how it was overheating & it had never been cleaned & it wasn’t shutting down while in the shop, all I needed to do was press the power button or not close the lid. I dropped it off & was told that I could probably pick it up in ⁵⁄₆ days! Really?! When I went to pick it up it was the same story (you get the point), I asked him what I spent $ 225 on considering it’s now worse than when I originally brought it in! He again repeated the same thing, seeming very put out by this. He claims that I needed to buy an external port to plug in speakers or headphones if I wanted audio, don’t close the lid if I don’t want it to shut down & I could pay for a new OS disc if I wanted Microsoft Office. Angry is an understatement!!! He wasn’t budging & I really didn’t want him touching my computer again! So I left.
Of course it doesn’t stop there! That external device he sold me doesn’t work at all & my dvd/​cd driver doesn’t work! WHATEVER YOU DO, DON’T TAKE YOUR COMPUTER HERE!!! They are rude, they don’t listen & they will make it WAY worse than when you originally bring it in & charge you for it! There are other reputable shops out there, STAY AWAY FROM THIS ONE!!!

My experience could not have been any better. I brought my iPad 2 with a cracked screen after going to 2 other places in town. Dave’s computer wouldn’t touch it, was a mess and spoke poorly of this business which was highly unprofessional. I came anyhow and they beat Kangaroo’s price by 10% (after I told them my quote) and had it returned to me in 4 hours! The Kangaroo computer place told me it would be a few days!
The service repair man who called was very nice and professional. I would go back and highly recommend the Mission St location over the Laurel one since that had some shady transient drug addicts I had to get past. Though no fault of the biz.

absolutely terrible. i bought a charger there for my macbook, hearing that they would give it to me cheaper than apple. however i ended up paying $ 10 less than i would have if i went to apple. i bought the charger, completely new he said and it stopped working a month after i bought it!!! then when i tried to return it he said it was past my thirty days warranty. spent $ 70 on a charger and now i have to buy a completely new one. dont ever go there!!!

I’ve gone here a lot, they’re good. In all honesty 4 stars, they could have been faster than 5 days, but I’ll give it 5 to offset all the people who only give it one. If it appears they deleted old useful data, its stored in C:\BACKUP and may need to be relocated back to it’s old directory.

I took my laptop here after my screen turned completely white… I thought it could possibly be a loose or shorted wire or something like that, most likely an easy fix by someone who knows about computers more than i. I just went here in a pinch because my computer is important to me and this place was close-​by.
I walk in and the guy behind the desk doesn’t seem friendly, but I tell him what’s wrong anyways. Immidiately he starts talking $$, totally not interested in hearing my info. He makes me fill out a form and pay !!!$ 65!!! JUST TO LOOK AT THE COMPUTER! I felt as if I had to pay the fee just to talk to the guy, who didn’t give me any insight into what could have been wrong with my laptop, nor did he ask me if I had any insight into what was wrong. I paid the $ 65 because he says that the price includes the diagnostic and 1 hour of labor, thinking that 1 hour of labor should be enough to fix a silly screen problem.
I went back an hour or two later to check up on it, and they hadn’t even begun to look at it yet. They told me they would call the next day to tell me what’ s wrong with it.
When they called the next day, they told me the lcd screen was broken (Thanks I knew that already, did I really pay you $ 65 just to figure that out!!!) and that I had to pay an additional $ 250 for them to fix it. I asked about the hour of free labor I paid for and they said they had already factored it in. They said that the part was expensive ($ 130) and it would take 2 more hours to fix. Well I only paid $ 400 for the computer originally, so that seemed like a rip off.
I went back and got my laptop back, and will never go there again. This place is a scam, seriously. Don’t pay them $ 65 for nothing, like I did.

Thanks so much! I brought my iPod touch in for a headphone jack repair, and the fee was only $ 65 labor and $ 15 for parts. Compare that to Apple, which wanted to charge me $ 250 to repair. Plus, my screen was broken from a drop a few years ago, and they went ahead and replaced it FOR FREE! My iPod is like new again! You guys rock!