Firestone Complete Auto Care

This place is the shiz. I came here with a bunch of questions and left with a cheap bill and a bunch of answers. The crew was very helpful in helping me understand what was wrong with my car. They even walked me over to the car and showed me exactly what was wrong with it.

Went in this morning with a strange clunking sound emanating from my vehicle. Even on Memorial Day weekend and short-​staffed, the technicians got my car taken care of quickly. It turned out that the tire shop I had most recently been to had dangerously failed to properly tighten my front wheels, and they were loose, causing the noise. The total cost for the diagnostics and tightening: $ 22.00, plus a printout of suggested repairs for the future. I am a 30-​something single female and dread going to auto shops, but this one has never made me feel pressured or tried to BS me about anything. Well done Firestone.

Took my car back to Firestone to get a second inspection for alignment after Wheel Works did the work to make sure it was done properly. Well it wasn’t, so I had Firestone perform the alignment again, thinking I’ll have to prove to Wheel Works, not only did they miss a nail in each back tire, they did poorly on the alignment.
Surprise to me, Chris at Firestone told me no charge because Wheel Works and Firestone are owned by the same company. Wheel works would pick up the tab.
Very cool. To avoid poor service highly recommend Firestone! Thank you Chris: D

There’s nothing I dread more as a single twenty something female than going to an auto service/​repair shop. I made an appointment online and was greeted by a woman when I walked in the door. She offered a free alignment check before I committed to the actual service. They didn’t push every add on service like most other oil change locations. It took longer than they first quoted but they have a waiting area that’s not sketchy. Not half bad.

Kate the service writer or manager listened carefully regarding some details of the Premium Oil service with full inspection for my 1990 Lexus LS400. I provided copies of the owner’s manual for things specific to the year and model. She also noted that the E brake needed adjusted and quoted a reasonable fee. Pat the technician turned out to be Dealer Quality, not sure he would have needed the manual I provided but you don’t know who will do the actual work. He adjusted the E Brake, removed the wheels from the car to inspect the brakes and rotors and concluded they were 90+ and did not recommend any repairs, He also diagnosed my faulty AC unit leak tested it determined It only needed refrigerant added and it works fine, likewise with the adjusted E Brake. He also took time to verbally explain the details of a very comprehensive inspection, adjusted air pressure all tires, checked all the fluids, checked power steering rack & pinion, the entire underside of the car for worn shocks, struts, etc. etc. Very impressive that he actually did everything the dealer is supposed to do but doesn’t always do; And for all this Service, $ 245. parts and labor total.
Firestone has been my tire and minor mechanical for about 10 years, I couldn’t be happier.

I called today to get my car in to have my brakes checked, and they were able to get me in this morning. I dropped my car off before I went in to work, and they called to say what it needed. My car was ready to be picked up by my lunch break, easy! Guys at the shop (Ethan & Chris) made everything fast and easy. Great customer service, I had no problems whatsoever!

Refused to warranty a battery which was under warranty. The manager Chris is rude, short, and a bad manager, needs to treat his customers with respect.

We have two lifetime alignment contracts with this shop and I have waited many, many services before writing a review, always in hopes that things would get better. Initially, service was sub-​par, then a new store manager started. I was hopeful, but was disappointed. On at least three occasions, we were quoted a certain time-​frame for tires/​alignment, usually 1−½ hours. Each time, when we returned to the store to pick up our car, nothing had been done. Excuses are given, and then the car is moved to the rack to be worked on, with another quote for the same time-​frame. To have to spend over 3 hours waiting for a service that should take 1 — 1−½ hours is not acceptable, especially if it happens every. single. time. If at least they would call to let us know that there was a delay, but nothing! The only reason we (my husband, not I) still goes there is because we have the free alignment plan. However, «free» is what we’re getting. Customer service is a skill yet to be learned there. Not recommended.

I’ve been to this Firestone several times over the years: initially just for cheap oil changes, but as I’ve come to trust them more I’ve gone to them for new tires, complete engine hose kit replacement, CV joint/​axle replacement, etc. The warranties are excellent, the products are reasonable and reasonably priced, the waiting area is clean and comfy. Heck, by buying the lifetime alignment (essentially, pay twice the price of a normal alignment and get you car aligned anytime you need it) and the lifetime rot/​balance on the tires, I can time my oil change visits to when they have a coupon (pretty often) and always get a complete service/​inspection for under $ 50, with very tolerable levels of upselling.
Sometimes the work is perfect, but sometimes there’s a delay or some kind of problem — kinda normal mechanic stuff on old cars. (My supercharged all-​wheel-​drive Previa has almost 300K miles, so there’s often an unexpected aspect of getting work done on it!) It used to be that they’d be defensive when there was a problem, so I’d have to argue or negotiate, or resolve to take the next service somewhere else. But it’s close to home and good enough … so I’d keep going back for the non-​tricky stuff.
Which all sounds reasonable, but not spectacular — so, why 5 stars? Because for the last year or so (I think since «Chris» took over?) I’ve noticed that the problem resolution part has been *stellar* — non-​defensive, they take ownership of problems and really seem to think them through, they contribute to getting it fixed (even covering some items one I expected to pay for). Chris is very enthusiastic about explaining exactly what the problems are, what causes them, and what to do (or not bother with, or for how long something can reasonably e deferred).
My trust is increasing on each visit, and I’m expecting to start taking the van to them for trickier repairs (upcoming struts, differential/​supercharger work, etc), and have suggested to my wife that she take her F250 there, at least for tire and suspension work.

I got a screw in the sidewall of nearly new tire. They were open on Sunday snuck me in between appoinments and replaced my 1 tire in under 45 minutes with an economical priced tire until I can match up the Michelin.

I have been to Firestone a number of times and people always say don’t go there. Well I do and this time I had a fabulous experience I have a lot of my work done at dealerships and get treated like a girl «Chris» actually took me under my car and explained what screw stripped out of my sway bar link that a friend and I did not tighten to spec enough and he explained maybe I should get my tool checked and continued to take me around my car and explain my questions about odd noises. «Mauricio» was very kind and helpful up front they didn’t make me feel stupid for saving money trying to repair parts myself and showed me how to address things differently and troubleshoot. I had a wonderful experience and was very grateful.

Be careful for the up sells on everything. Every time I go for anything they give me a giant list of all the possible things my car may or may not need… and maintenance packages, Firestone credit card, etc.
Always get an updated quote anytime they want to add some extra work. They charged me $ 25 to replace a three dollar lightbulb over my back license plate.

Cause this time the team failed to correctly diagnose cracks waterpump several other issues I had of my cooling system resulting in a $ 1600 breakdown. Call Reno at the desk was quite friendly but when seeking reparations from management I got rude responses followed by the cold shoulder. I most certainly will not be returning!

The guys at Firestone are awesome! I got 4 new tires and an oil change. I’ve been taking my vehicles there over the past 6 months or so. I hear they had management/​customer service problems in the past — but there is no sign of that anymore. I have experienced nothing but professional and courteous service. They are under new management — and are great!

Sorely dissappointed! Dropped off my car with no cracks in the windshield, picked it up looking like it had either a bucket of tools or rocks dropped on the right side of my car.
There is no way with my OCD I missed 2 actual cracks and a half a doZen «chips» on my windshield before dropping it off…
Talking to the «manager» resulted in a bunch of really stupid explainations as to why it was not thier fault and it had to have «been» like that…
I just wanted a simple brake job. Which seems to be fine…
they can keep thier business and Ill be sure to tell everyone I know…
Would NOT recommend

I found out that a dealership had sold me a car with bad tires and they were very cordial about figuring it out with me and my best options. They were able to make a terrible situation better and the service they provides was top notch. I would definitely recommend them to anyone.

Definitely GO HERE! I have had multiple issues with my car and the service here is absolutely phenomenal.
I have had an oil change done here and they always look for the best possible prices! I paid 21.50 $ for an oil change! That is how much the oil is alone! They included the filter and topped off all my fluids as well. All done in 30 minutes, Cant beat that!
Also, I was driving my car on a dirt road and my axel and lower arm on the front right side of my car broke. Since I bought the car through Carmax and the lower arm showed signs of rust, it was approved by my warranty! These guys took the time to make sure to call back and forth with Carmax to deal with this for me!
I did not have to worry about a thing, and a few days later my car was ready to go! THey are really good about updating people about anything that is going on with your car. I would highly recommend this place!

So I purchased and had tires installed by Firestone. I also purchased the lifetime alignment for my car as well. That is why I took my car to be service at Firestone. I would next time have my service completed elsewhere. Stupid me decided I wanted to save a buck fifty. Instead of $ 249, I paid $ 109.
So I had scheduled my appointment, when I arrived Erika was very friendly. They were busy, glad I scheduled an appointment. it took about 1.5−2 hours for everything. I sat and read my book and watched a little tv.
The phone was ringing off the hook. Erika was probably the friendliest, everyone else needed a little work on their customer service.
Downside was that when my car was finished, supposedly everything tested out fine. My car odometer was still reading like I needed to get my oil changed and was past due. This was a bit frustrating, so the mech comes out and looks up on his phone how to change an odometer reading on a benz. He cannot figure it out so he goes to get another mech and the manual on how to reset.
While they are finding each other and trying to figure this out. I look up on my phone how to reset it. I follow the steps and as I am almost done, they mechs walk back over. I already tell them that I have basically figured it out. I reset it myself.
I can agree with other Unilocalers on here that there was grease inside my car. That is why protective covers were made. I wish the service could have waited until I went back home to see my mech there, but time did not permit. Never taking a shortcut again.
After this I started having car problems, not relevant to Firestone but when they did the inspection they would have found the issue with my car and notified me. Obviously the check was more visual.

Excellent customer service! Realized in a Sunday out of town that we had a a nail in our tire. They fixed it quickly and found another slow leak in another tire. Also replaced a valve on tire sensor. Total bill $ 31!

I completely understand if there was possible miscommunication and you were efficient to fix it but I ended up waiting a lot longer than I had expected. After the car was finally done, I had realized that there was black grease all over my steering wheel, hand brake, door and transmission… I have never had my car serviced where I got back inside and it was completely filthy.
I called later that day and complained and they agreed to give me a discount. I give them credit for trying to make their customers happy but I don’t know how I feel about coming back here.