Hertz Rent A Car

Let me preface this by saying I ordinarily never review a business unless I have a positive review to give. It takes A LOT to make me upset or angry, I’m a very patient and understanding person. For me to even be taking time to post a negative review is a statement unto itself. I am utterly livid with the willfully inept treatment and $ 200 overcharge I received here today. NEVER EVER RENT HERE! I made an online reservation last Wednesday. It was a one-​week deal: $ 130 for a whole week. When I first arrived, they immediately tried to overcharge me and deny that my online reservation even existed. It wasn’t until I showed them my email confirmation that they relented. I was told repeatedly that, even though I planned to return the car 4 or 5 days into the rental, the deal was for a full week (7 days), and the charge remained the same as long as I returned it within a week. When I returned the car today, I entered to an empty front desk, the office smelling like pot. I waited about 5 minutes, wondering if anyone would check to see who had just walked in. The agent did not greet me until I shouted «Hello?». When he announced that I was being charged an additional $ 200, I tried to explain to him that there was a mistake in charging me for two extra days. Instead of listening to me, or thinking things through, using common sense or any kind of customer service skills, he repeatedly interrupted me mid-​sentence, insisting I had kept the car for two days beyond my rental period. I literally had to say «You keep interrupting me. Please listen.» I said that about 8 times before he let me finish my sentence, only to continue arguing with me. I have worked in customer service for 15 years. I can not imagine ever treating a customer the way this person treated me. Furthermore, wouldn’t common sense tell you that it would be wiser to listen and try to work something out, instead of losing a customer? Use your brain! I will never rent from this place again. I honestly hope their business crumbles, I am so angry. I called the corporate customer service line and, gratefully, they immediately acknowledged the error and refunded me. Why couldn’t the agent at this local branch had the same intelligence and common sense?

This place is a total scam. I was directed here when someone hit my car and it needed to be repaired, their insurance company sent me to this Hertz location to pick up a loaner car while they did an estimate and repairs on mine. When I arrived the man who was behind the counter told me that they only had one vehicle left and took me to some Oversized SUV. Right away I explained that I had a long commute and wanted a car with good gas mileage. He told me this had comparable mirage as it was a flex fuel vehicle. I reluctantly agreed. Then it took forever to get the SUV to be released as the computer kept tossing a denial for the release. He finally printed out some papers and told me everything was fine.
That was not the case a week into the rental I was pulled over by the CHP he asked for the registration and proof of insurance. I explained it was a rental. He pointed out that the out of state (Missouri) tags were expired. After he looked over the papers I gave him that were in the rental pamphlet I was given. He made me stand in the side
If the road while they pulled everything out of
The car looking for something. When they were done I asked what was up. He told me the papers I have him were for a Mazda 6 registered in California not the Dodge Journey registered to Missouri and expired at that and wanted to know if I was part of a car smuggling ring. After pleading with him to call Hertz, he finally reached someone in Missouri who confirmed it was a Hertz rental and was rented to someone’s California. When I returned the vehicle I explained this to the man behind the counter and said I felt I was owed some discount as I had been harassed due to them renting a vehicle with expired tags and giving me the wrong paperwork. He said he would make sure that beyond the insurance I took out and the $ 50deposit I had paid no more charges would appear. Almost a month later I’m informed of a 1200 $ charge from Hertz to my credit card including $ 300+ for gas. I had the receipt showing I had fueled up minutes before returning the vehicle. I’m still fighting with them 6 months later over these charges hit they did at least finally refund the gas charges. $ 1200 for 2 ½ week rental. Scam ripoff do not rent here.
It needed up taking 2 ½ weeks to get my car back due to snag a at insurance company. I took the

My third use in less than half a year. They’ve always taken care of me. I’ll definitely be back.

wow this is the worst place ever i will never go back horrible in every way. bad service no selection not helpful

I’ve been renting cars from this Hertz location for well over 6 years now, and anytime I need a rental car in the Santa Cruz area there’s no place else I would go. This is just a great Hertz location to do business with. Gilbert provides excellent service and has always been a tremendous help to me. He always does whatever he can to make my rental experience as positive as he possibly can. I highly recommend using this Hertz office whenever you have a need to rent a car.

Gilbert is very nice, easy going and understanding person here and he just know what you up too and able to serve you the best!

Gilbert assisted me with my rental this weekend and i couldn’t have left a more satisfied customer. His customer service was the best I’ve had at a rental agency. I will be back to rent from this location