Home Concepts Furnishings

I purchased a couch which was defective and Maria the store manager did everything in her power to see that we were satisfied! She asked us to come in and pick out a new couch which we did. Our new couch was delivered and the old one taken away. We love our new couch and the quality is great! I most appreciated the fact the Maria’s highest concern was that we were satisfied with our purchase!

They finally sent our refund. It was a process dealing with them, but in the end we got an acceptable table at an acceptable price.

If I could give zero stars, I would.
The only thing redeeming them is that we love our couch that we purchased. That, and the girl in the end of this whole story, she gets the one star above.
This location has been going «out of business» for months. And although I know its true, from the depletion of stock over time, it doesn’t mean you neglect your customers.
I wish I was better at remembering names, but every time I’ve dealt with this store, Im so flustered, I just want to leave and be done.
We purchased our couch June 1^st. One of the accent pillows it came with had a giant hole, they offered to order us up a new one! great!
I followed up with them later that month, the person on the phone took my information and said they’d call me back. No phone call back.
I followed up a few days/​maybe a week later, again they took my info, but no call back.
I stopped by about 3 – 4 times when I was in the area. Each time, I was handled horribly. Rude customer service. The guy I need to speak with who deals solely with this particular furniture line, was never available but they kept saying they’d have him call me OR he wouldnt be in til a certain day, and he’d call me then. That call never came. A few times, I was told the «truck» with my pillow was docked in SJ or SF, and they’d be calling me tomorrow. Well, that happened about 3x. No call.
I called just this week, asked to speak to a manager, and at this point they knew me, and told me my pillow would be here the next day, they even had a tracking number! Hallelujah!
I got the call, went in for my pillow… it was the wrong color!
The young girl helping me was very sweet. She was in her early 20s maybe? Hispanic… looked like carmen ferrera. Cute. For her, you get your ONE star.
I apologized to her in advance for what I was about to say, saying that I realize this is not your fault, but I really couldnt get over how horrible we’ve been treated, the lies we’ve been told, and the way in which you do business is just obscene to me. I realize its just a pillow, but its the principle. Im not looking for free stuff etc but I asked if she could please talk to her superiors about how they plan to handle this and if theres some sort of credit/​partial refund they can do.
She said that she will get on it asap with ordering us a new pillow in the correct color and have it expedited. She again, was the friendliest person Ive dealt with there, and for that, I thank her, and ONLY her.
She called me about an hour later to let me now that she was unable to place the order due to east coast office hours, but would do so in the AM and wanted to keep me posted. Now THAT is good customer service/​retention.
I will never do business with them again, and am glad they wont be around anymore, or else I would make sure all my friends knew about this service.

A month after ordering our couch we’re getting the run around from these people about why it hasn’t arrived… they told us 2 weeks at first. First they say its in Santa Cruz but they just forgot to let us know and assured us it’d be delivered the next day. Now they say its in San Jose… blah blah blah. Dont waste your time and money with them! They’ll hold your furniture hostage!

Upon moving to Santa Cruz recently, my partner and I needed to buy new furniture as we moved here from the east coast with only a car full of belongings. We stumbled upon Home Concepts Furnishings on a drive one day — seeing the «going out of business» sign caught our attention, so we stopped in (this was early July 2013). The furniture in the showrooms looked great, and the sales person Catherine was very helpful in finding us exactly what we needed. We found a great kitchen table and chairs, a bedroom set, and living room table and side tables. She was able to swing us a deal after speaking to her manager. This all seemed great, and we willingly paid for the bundle of furniture in full that day.
Unfortunately, the good customer service and willingness to help us ended that day. Our receipt stated that delivery of the items would happen in «approximately 2 weeks». After about a month passed, we were starting to wonder where our furniture was as we really needed a bed to sleep on! We called the business countless times, only to be directed to voicemail and their sister business RAMOS furniture in San Jose. We were finally able to get in touch to get a delivery date out of them. This was about 5 weeks after we purchased the furniture. So FINALLY the delivery men show up after missing the promised delivery time frame. Seems great, however, only the bedroom showed up. To this day we have not received the living room set, and the company keeps promising a delivery — only to say that it still has not been ordered from their supplier. Hmm weird — especially for a company that is going out of business (how on earth can such a business keep ordering product?!).
This business is extremely sketchy and I would not send my worst enemy to their doorstep. I have never experienced such poor customer service; as others have pointed out, once they get your money, it seems as if they want to run with it and not deliver the promised product. Please do yourself a favor and avoid doing business with this company that has been «going out of business» for the past two years. They are crooks and simply do not care about their customers. A better business bureau claim as well as a claim with the FTC has been filled as they still have not rectified this situation. If you have a similar situation please go ahead and do the same as strength in numbers will hopefully get the job done.

I only wish I had read the reviews on this place before we went. We were lured in by the promise of a good deal with the going out of business sale they had going on. The salesperson was friendly that day in early July, but that’s where the helpfulness ends. (Many of the filtered reviews give a very similar story to mine, you need to access
on a computer to see them. They are hidden at the bottom of the page.)
Needless to say, hindsight is ²⁰⁄₂₀. Dealing with this company has been an absolute nightmare at best. The management views themselves as infallible and will absolutely refuse to rectify any issue. We were given an estimate for delivery of 2 weeks (we paid in full on day 1). Our order was finally completed today, 6 weeks later. If we hadn’t been on the offensive with calling them every 3 days or so, we would never have received the order.
Every time we called, the same story would be given. «We’ll order it tomorrow, goodbye.» How many friendly reminders does it take to just place an order? Furthermore, they refused to give any type of discount on delivery fees or overall price to help rectify the situation.
At no point did the company make a concerted effort to tell us that there would be any sort of delay whatsoever.
Beware of the small print on the receipt. Once your deal is finalized, they have your b@lls in a vice grip, and will refuse to give your money back no matter how politely you ask.
For further delineation of our ordeal, read the review by Shawn G. No use repeating everything he has already said. I hope this helps your decision!

I can see why they are going out of business… It’s like they’ve stopped caring about customer service. My mom bought a couch and, upon being told that she couldn’t buy the floor model, arranged for a delivery. She was told that it would arrive in 7 – 10 business and yet it still isn’t here. She spoke with the manager today, who informed her that they sold the floor model, he has told his staff to, from now on, tell people that delivery would take three weeks, all sales were final, and that she had no option but to wait another entire week for my couch. It really would have been nice to know all of this early on. If they weren’t already closing, I’d say they should be.

My husband and I almost didn’t come here because of some of these reviews. But… a girlfriend of mine was ADAMANT that we should come here for a great deal. So, this last Wednesday we walk in around 5 pm. There are two showrooms, one with your regular kind of living room furniture and another with recliners. We were in the market for a new couch and loveseat as our cat has shredded our old furniture to bits. We were greeted by Debbie. During the course of conversation, she asked how we found them. I mentioned the bit about the reviews and she told me «I’m going to give you a great deal.» We saw a model on the floor that we loved, she told us she could have it released so we could take it home that day if we wanted. We got an incredible deal on a beautiful couch and love seat and it was delivered and in our home BY 7 PM THAT NIGHT. We were incredibly impressed with their selection, their service and their prices. Don’t hesitate to go here.

I recently bought a couch, love seat, table and pillows from Kat. She went out of her way to provide fabulous customer service and informative sales service! I feel she gave me an excellent price for my need of furniture that is comfortable and can be easily cleaned as I have 2 grandsons-​a 4 year old and a toddler –who like to climb
on furniture. The furniture and pillows are comfortable and look great, even elegant!!!
I couldn’t be happier!!! Other people who worked at the store were also kind and helpful. I am sorry other people have not had my excellent experience. I hope those experiences were remedied.
Phyllis November 2012

It is interesting to me that customers on Unilocal can have such varying reviews… My husband and I had a wonderful experience at Home Concepts Furnishings on Soquel Ave.
My husband and I were in desperate need of good quality yet affordable bedroom furnishings, and we found everything we needed at this store. We got a modern California king bed, a pillowtop mattress w/​box spring, a solid size wooden dresser, and 2 matching bedside tables — all for around $ 1900! Because of the deal they were running at the time, we didn’t have to pay for delivery (perhaps because of the volume of merchandise we ordered) and we didn’t have to pay sales tax. We were thrilled.
We took home the mattress that day (because we needed something to sleep on — our moving company had lost our furniture… long story). Then about 10 days later, we received a call from the delivery company that our furniture was going to be delivered to our residence. They even assembled the bed for us and arranged the rest of the furniture as I needed. (FYI: the delivery company is a 3^rd party company)
Im not sure if the store is going out of business or was just doing a clearance sale, but I feel like we got such an amazing deal for such solid furniture. We are obsessed with our new bed!
If you need a helpful and friendly sales rep, ask for Debbie :) She helped us.

Nice folks, huge showroom, lots of options. Easy to find and plenty of parking.
We purchased a sectional, lamp and console table from them and had none of the negative experiences others have posted. Their delivery time was a full week+ earlier than expected and were quick and professional on installation. My family is very happy with our purchase. We plan to get another section from them.

I had none of the negative experiences others have posted about. My wife and I bought our couch, 2 small cube ottomans, and 4 dining room table chairs at Home Concepts and couldn’t be happier! They beat the prices of everyone else in town by hundreds of dollars.
We bought the couch right off the floor and it was delivered the next day. They have a private delivery guy who saves you money over another expensive service. The couch was missing a pillow and they ordered a new one that arrived in only 4 days!
We went back for a dining set but couldn’t find the table we wanted. They spent 30 minutes combing through the catalogues with us but since we expressed we wanted a bar-​height rectangle without a leaf, they weren’t able to find one. They never pressured us to get something we didn’t want. We ended up buying the chairs from them because we liked them and they were so cheap.
They ordered the dining chairs and ottomans on Sunday of labor day and they arrived exactly 1 week later. I picked them up and they were perfect. We worked with Kat the whole time and she was wonderful. If you need inexpensive but beautiful furniture, you HAVE to check out this place!

Should have looked at Unilocal first. We bought our sofa less than a year ago and today it is a piece of crap. It literally is a broken down piece of crap. The structure underneath the seat cushions on one side are jacked. On the other side, the zipper on the under side of the backseat attached cushion is broken and the cheap stuffing is falling out. Please don’t shop here!

I read the poor reviews for Home Concepts AFTER I purchased a sectional sofa and was very nervous that I would not recieve my sofa in the 3 weeks quoted to me. However, I got a call one week after my purchase that our order was in and ready to be picked up! All-​in-​all, I have been so impressed with the selection at Home Concepts, the customer service has been excellent and my items (plural because I purchased a bedroom set after my sofa arrived that came in within two weeks of purchasing it) have all arrived quickly and beautifully. I will definitely be shopping at Home Concepts in the future.

We purchased a sofa and loveseat set that they advertised for a great price on sale. I love the fact that a sales person did NOT follow us around the store while we shopped. They negotiated on the price and we feel we got a great bargain. We will definitely be back. Kat was our sales person. Great job.

it has taken me too long to write a review… We bought almost our whole living room set here for a very good deal. Beautiful and comfortable matching leather love seat/​couch set, awesome deal on a cherry coffee table and matching end table, and matching rug. They were so helpful here, and very patient with us in our decision making. When it came to delivery, excellent customer service. One of the employees even went as far to personally deliver the couch in his own truck on his own time. After buying all of that, we went back for a lazy boy! Which is amazing. We will definitely buy from them again.

Crummy customer service. I bought two sofas from these folks, one was a floor model. I found two holes in the upholstery when it was delivered, and contacted them immediately. They said they would fix the holes, all I had to do was wait while they ordered the fabric. Well, that was six months ago, and a half-​dozen phone calls ago, and it’s pretty clear to me now that they do not intend to fix my «new» $ 1,000 sofa. Once they have your money you’re screwed.
UPDATE: Now, two months later, sofa not repaired, and the manager «Kat» claims that she has never heard of any arrangements to order fabric, fix holes in the sofa, etc. I have now contacted this store ten times on this issue and there seems to be no amount of pressure that will get them to do the right thing. I feel so ripped off. But judging from the other comments on Unilocal,I am not alone! Wish I had checked here first!

Horrible customer service!!! I ordered a couch during one of their sales and was told it would take 4 – 5 weeks to get it because they are backed order… I was ok with that since we liked the couch and got it on sale. 4 weeks go by and I call for status. No details were given to me just that it should be coming in the next week or two… ok. So I call back the week after. Again Im given the same answer. At this point after paying over $ 1000 for something that is running late becomes a little irritating. I called the next week and Im given a timeline of a week and a half. At this point Its almost 3 weeks later than the time I was expected to get it and I have a house warming party coming up. I call the next week and again the time is pushed back to the last day of the month (almost 2 months after purchasing the sofa).. They refused to do anything to make up for the inconvience and just expect their customers to fork out a ton of money for products that they cant even produce with nothing more than a smile on their face while they say they are sorry. I understand that things become back ordered and might take longer than expected but I also feel like a business should take responsibilty and take matters into their own hands to make up for the inconvience they have imposed!!! I still havent received the couch, we will see if I get it by May.

DO NOT DO BUSINESS WITH THESE PEOPLE!!! I ordered some furniture & they gave me constant run arounds about when it would be delivered. Always promising it but never actually delivering. This went on for months. Finally I got fed up and cancelled the whole thing & they tried to keep my money! In addition they were RUDE, they lied to me. The WORST people & company I’ve ever dealt with… by far. There are plenty of great places to buy furniture. Avoid this place!!!