Santa Cruz Metro

Buses in Santa Cruz require exact change. There is a change machine in the terminal, but it doesn’t take $ 20 bills. When I asked at the ticket counter if they could provide change, I was coldly told that they didn’t. When the price of a day pass to San Jose is $ 14, the least they could do is provide a machine that takes 20’s. And now with the price increases, it makes more sense for me to drive my car to San Jose, so thankfully I will no longer have to use SCMTD’s awful services.

This isn’t directly the metro stations fault but let me tell you the Santa Cruz GREYHOUND SUCKS. I’ve had so many complaints about customer service but today was by far the most ridiculous. I bought my ticket online for will call to find out that not only are their computers broken and couldn’t print out our tickets, the attendant decided her day was done and left the greyhound booth leaving only a note saying that we could tell the bus driver their computers were down and that we needed to print out our tickets in San Jose. I figured this would be easy but I could not of been more wrong. The bus driver yelled at me saying how it was an non refundable ticket and that I needed to talk to the greyhound attendant to which I replied to him that there was no one to talk to and that I was following the instructions left by the attendant. The bus driver didn’t believe me so I ran and took a picture of the note and showed him and he STILL BARELY LET ME ON THE BUS. He actually made me give him 20 dollars as collateral acting like I was scheming him. So from Santa Cruz we arrive at the San Jose station I finally print out my ticket and before I get back on the bus he makes me apologize for getting frustrated with him (which I felt was totally called for considering I had to argue with him to let me and everyone else who couldn’t pick up their will call ticket into the bus). F&@k SANTA CRUZ GREYHOUND

I HUGE Complaint is the Bus Schedules, if #71 is suppose to depart Cabrillo
at say 9:15, then that is the time. Not NO NO 9:30 or 9:25, but 9:15.
It is very disappointing that the schedules are not Followed, maybe a bit they are, but needs a lot of work! and more time/​effort/​more bike racks on the bus. It’s not a big question/​answer deal, just do it.
Another problem I often find, is the HEALTH of riders, some smell or are drunk, etc or sick. Shouldn’t there be a point where the driver refuses service to said person ?
Don’t get me wrong, I love the SC METRO Buses, just see much room for improvement!

A lot of homeless people hang around here and uses their public restroom – which is very gross by the way (the bathrooms not the homeless people), but it’s nice to have an open bathroom to use. I have being in their bathroom, I feel like I’ll catch something. (Funny story, I went in to use the restroom and was followed by a female homeless woman. She put down some towels in her stall and started to have some fun with herself.)
I don’t like to be here at night or by myself period. There’s cops that walk around this area but they don’t really do much, or maybe that’s because I never do anything bad and they don’t bother me? It’s dirty and dingy, overall Santa Cruz’s downtown area is pretty but this metro is not to the same standard. The farther you walk from the metro, the nicer the downtown area looks.
There’s a small convenience store inside that sells soda, chips, and random other things. Probably really nice if you’re stuck waiting for a Greyhound late at night.
They need more chairs/​benches inside. They also need a really nice cleaning.
Overall, I can’t get away from this place because I have to get off here to go downtown. Something you have to live with to be in Santa Cruz.

never come to this station. my car got towed and i was forced to take the greyhound back to oakland. nope. the ticket booth closes at 6pm on a saturday. so. you guessed it. my phone died. so i saw an open outlet to charge my phone. the rent-​a-​cops made me remove it. there was no one there to answer questions or or provide any service. you are on your own here! the bathroom was disgusting and a homeless lady was changing her clothes in there. a man was yelling at himself that he owed himself some money. save yourself. take an alternate route!

The buses aren’t always on time, and sometimes they don’t show up, but you’ve gotta love the blasting classical music they play in order to keep the homeless from loitering outside.