Shields, Molly C. M.D.

Dr. Shields is a competent physician and I trust her judgement. I recently had a few suspicious areas checked. She was very knowledgable and explained in detail what to expect. She even removed a mole that she felt was not suspicious but at my request she did. Turned out, it was fine. I had a wait, but nothing out of the ordinary for most doctor offices. She’s efficient and to the point which is something I found to be of benefit. I would recommend her and her staff.

I have to agree with everyone else about the total lack of respect for your time here. I finally saw the doctor at 10 AM after my 8:50 appointment, and I was perfectly on time. My skin check didn’t seem as thorough as some in the past but she did take a long time to listen to my skin issues. She mentioned causes that no other doctor has before and sent me for blood work and additional testing. I appreciated her thinking out of the box for solutions and mentioning things to watch for. Just set your expectations properly — know you’ll be here for two hours for an appointment and then when you’re done after only 90 minutes you’ll be pleased instead of upset!

I saw Dr. Shields twice in the last month. I saw her for a mole check, and she removed a suspicious mole virtually pain-​free. She has wonderful bedside manner, is competent and I found her delightful.
When my biopsy came back as a pre-​melanoma, her surgical excision was also virtually pain-​free during the procedure as well as afterwards.
She and her staff are kind and informative and thoughtful.

Dr. Shields is a wonderful doctor, and I recommend her to unreservedly. She squeezed me in (the same day I called) on a very busy afternoon because I had a cyst that was infected on my back – yuck!!! She gave me a shot and said to call if it didn’t clear up and she’d see me right away. It cleared up in 3 days! (My other doctor had done nothing but cut holes in it – eww – for 3 months.)
She’s a genius! I only will go to her, and so will my son and husband.

I hate to give out a one star review — I really want to make that clear. That being the case, if I could give a negative star review for this place — I would.
tick, tock, tick, tock
That’s what you’re going to be focusing on at this place — watching the clock.
I arrived with my daughter for her appointment about ten minutes early to check in and ensure there was no additional paperwork to fill out (there wasn’t). The ONLY thing they did efficiently was to collect my copay — they did that swimmingly well and even provided a detailed receipt for insurance purposes. We were then instructed to take a seat.
Sit we did — for the next 40 minutes. Not once during this 40 minute time period did the receptionist offer an apology, an explanation or anything to explain why we were waiting — so, I asked: «Our appointment was for 3:00, correct?» This was answered with a surprised look and reply of, «oh, let me check where the doctor is».
Fifteen minutes later we were called in (55 minutes waiting if you’re keeping score) and some general questions were asked by an intern or someone and then she left.
Dr. Shields rolled in about 10 minutes after the intern left and by this time I was fuming. The kind of fuming where your legs are shaking and toes are tapping. I was practically screaming for an explanation, an apology — to have her give me something to make me want to think this time I would never get back would be redeemed.
NOTHING!
So, I asked her — «are you usually this late for your appointments?» She replied with a flip response of some kind of computer issue, a pause and as an afterthought a half-a$$ed apology.
She spent all of maybe 5 minutes examining my daughter. Then (as other reviewer’s have mentioned) she gave me a condescending answer to a question I had about my daughter’s treatment and then told us to come back in two months for follow up.
We will not be coming back for a follow up, a check in or anything of the sort. If this was a relationship, it would be of the bad kind — the lose my number kind.
I would have rather gone over the hill and invested the hour + in actually doing SOMETHING — even if it was sitting in traffic on 17.

This office is a scheduling nightmare. First, I could not get in to see Dr. Shields for three months. I was able to get an appointment within ten days with her physical assistant Brian. However, when I showed up for my appointment on time, I had to wait 65 minutes to see him ! On top of that, it was extremely frustrating that the office staff told me I was next upon arrival. When I checked back half an hour later, still waiting, they informed me that I had to wait an additional 20 minutes. This lack of communication and consideration for the client is simply unacceptable. I will need to find another dermatologist’s office. Too bad, because I did like Dr. Shields the couple of times I actually got to see her.

If you value your time do not see this medical practice. The dr’s are always running behind, 20 – 40 minutes late is not acceptable, maybe they should not book appointments that are so close together and double booked.
You are completely not valued as a patient at this office.

Molly is an awesome doctor who takes time with her patients and makes you feel like you are the most important person in the room. It does take a while to get an appointment, but I think that’s because everyone wants to see her!

On the referral of my primary doctor I set up an appointment with Dr Shields. It took forever to get an appointment and then once there, I waited for almost an hour even though I had an appointment time. I even noticed people that came in after me, were called back before I was. Once they did call me back and Dr Shields came in the room, I felt very rushed. She gave me a quick once over and rambled off the same rehearsed line about sunscreen and some options for affordable OTC brands I could purchase. She took a skin scrape from my chest and froze a spot on my cheek and was up and out of the room in less then 15 minutes. A couple of weeks later I received a bill in the mail for over $ 500 (and I have insurance)! I couldn’t believe this. I used to live in Southern California in the La Jolla area and have been to many dermatologists there and have never had such a large bill for so little service. While I understand my insurance coverage is not Dr Shields problem, I just felt like after my bad experience in her office, it was a slap in the face. Will not go back!

I have been to see Dr. Shields twice now. First for my «birthday suit» check, which she performed efficiently and completely, including my scalp. She took a couple of biopsies and I heard back in 10 days that they were benign. I had a follow up visit 2 weeks later to remove a troublesome cyst on my back. The surgery was completely painless, and the stitches were practically invisible. Yes, I had to wait three months to get an initial appointment with Dr Shields for my «birthday suit» check but I’d rather wait for a competent doctor then be able to get in immediately for one who is not busy… meaning they don’t have a lot of patients. She also talked to me about sunscreen products and gave me several samples as well as a printed summary explaining UVA vs UVB and what to look for in a good quality sunscreen. As an added bonus, I found Dr. Shields to be personable and friendly, answering all my questions fully. I can’t understand the negative reviews posted by some people and suspect they say more about the poster than the doctor.

I agree with Jason’s review. It took me 3 months to get an appointment, but once I got in to see the Dr, I got little or no direction regarding my concerns. She didn’t look me over even though I said I have a family history of skin cancer. I wont be going back.

Not only is this doctor completely condescending, but she doesn’t like intelligent patients who ask questions and want to know details about procedures or medications before they happen. The office staff is terrible — rude, unhelpful, giving you the distinct impression that they are being «put out» by having you come in for treatment. The wait to get an actual appointment is around 3 – 4 months which is outrageous. The phone tree is the most brutal I’ve EVER been caught in, 30 minutes of recorded nonsense on botox and collagen BEFORE I even got to talk to a human being. As a previous reviewer stated, the staff/​nurses are uncaring and unfeeling — you’re a bother to them, why did you come in and ruin their day? Just terrible with children too, I can only imagine how they treat people in their «golden years».
I won’t be back, and neither will ANY of my family members.

It’s hard to get in to see Molly Shields, and it’s even harder to get through her staff, but it’s always worth the wait. Molly Shields is a warm, caring person as well as a terrific doctor and diagnostician. She has seen me through some surgeries that could have been nightmares.