Super 8 Santa Cruz/Boardwalk West

Let’s start from the beginning… I booked online for $ 289 for one night. While my children and I were at the boardwalk I got a call on my cell phone from an angry manager. It was 10pm and I apparently should have already checked in. The Boardwalk doesn’t close until 1 Am but we cut our fun short so we could head over and check in. Once I arrived I had to ring a door bell in order to call someone to the office. I was then let in by two men who decided to lock me in the office with them. That was uncomfortable and the first sign that this hotel/​area must not be safe. Our room, that cost $ 289 for one night, was outdated and creepy but it was fairly clean. However we could hear every word of the conversations going on in the rooms around us. The plan… lay down and just to go sleep. Well without being graphic, we couldn’t due to the noises coming from the upstairs room. This made for an awkward conversations with my children. Needless to say it was a rough night trying to get any sleep, which I paid so much for. The hotel offers their idea of a breakfast which was two cereal dispensers and we were not brave enough to eat. We packed our stuff and left early. I will never ever again give this hotel a dime. Because of the policies against certain language and speech I haven’t been able to write everything that took place that night but it was bad. It probably would have been safer to have just slept on the beach and quieter too. Please don’t be fooled into paying to stay at this hotel you will be disappointed.

Well, the bathroom was old and dirty looking, the floor creeks, there were street noise so I kept waking up in the middle of the night. They didn’t warn me about showing up after 6pm they will charge my card. Oh! And the room smelled. I mean the staff was nice but I am not considering coming back.

The shower head… rusted, corroded. I really wanted to post a picture, regretfully I forgot to get one. I couldn’t believe it. The towels were gray and rough. The face cloth had mascara & lipstick stains. I unplugged the frig because it was LOUD. The queen bed had only 2 pillows, that were floppy and tired. The cereal for breakfast, is stored in a clear container that sits in the itty bitty front office in the direct sunlight of the front window. We didn’t bother with «breakfast». This hotel is sad. Overpriced. It has all the potential but the owners & management need to make the corrections. Do not support them. I wish I could have my money back.
If any reviews here are more than one star, it was most likely confused with the Super 8 across the street, Super 8 East.

Yuk!
Everything about this motel is gross. The front office is tiny. They collected payment upon checkin instead of checkout. Then informed us the breakfast would be served in the same tiny office in the morning. The room was yuk. Fridge and microwave were almost blocking the entrance and were unplugged. Overall the room was so unappealing that we decided to checkout and make the trek home instead of staying the night. For the 124 bucks we paid, this hotel was not even worth the bargain price.
I’ve stayed at much better for less.
What’s deceiving, like another reviewer mentioned is that there is another super 8 across the street that operates separately and is rated much better in online reviews. It’s easy to confuse the two when reading reviews online in trip advisor and the likes. That’s what happened to us, we booked this hotel thinking there was a single super 8 in Santa Cruz, and we were getting the one on 338 riverside. When we arrived to check in there, they could not find our booking and redirected us to this slum. Beware this misleading situation. Wyndham hotels should bear some responsibility in clearing this up, instead of promoting this type of deceptive business practice.

Nasty ghetto hotel. We checked out same day… male employeed was very rude and hostile. He asked me 4 time if I smoke!!! Wtf?! I DONT! «Do u have any guests that smoke?» What!?? NO! Then, when Were going up to the room I caught him spying on out car, wtf? Like he was inspectioning if car wasn’t stolen or something… after coming back from the Boardwalk, we came
Back to rest and found our sheets stained with like blood or fecal matter! DO NOT STAY HERE! Totally confuses u with thr other super 8 down the block…

Heinous in every aspect from service to cleanliness to accommodations. Heinous, seriously. Do not stay here!!! Our room was icky, just dismal and gross with a microwave from the 1980s, mold in the bathroom, and a stench of old dirt. We stayed out of laziness to not look for another hotel. Mistake. I tried to use the coffee maker, and I found old molded coffee in the pot. I washed it trying to muscle up and not complain, and then I found a moldy coffee pod in the top of the maker. My husband took the whole appliance to the office, and the worker acted confused about what the problem was. Gross. Thy did bring me a new coffeemaker or maybe washed that one and returned it. Then, I found I had only decaf coffee and asked for regular, to which the worker asked «you want caffeine coffee? Yes. Since he had none, he had to bring that later, which to his credit, he did. We wouldn’t even try the «breakfast» after the coffeemaker debacle. I did have to go into the office during breakfast to talk to the workers, and it was so packed hat we had to wait outside forever before we could squeeze in to speak to an employee. I asked if I could have an extra hour on check out, and I was told no. After I begged a bit, another male employee offered me thirty minutes extra. Fine. Then, the parking lot having only 2 cars in it, I asked if I could leave my car in the parking lot for one hour while I ran to grab a souvenir from a shop on the boardwalk, and I was told an emphatic and rude no by a female worker. If the hotel is going to be disgusting, the service could at least be great! The pool was clean and refreshing, and the location to the Boardwalk was good. If I had it to do over, I would not have stayed after seeing the room. Just hope if you do stay here that you can interact with the male employees, for they at least try to be cordial while not helping too much. The female worker with whom I interacted was simply incorrigible. Heinous.

NOTE: On UCSC Graduation weekend all rates go up by 70% or more!
Basic functional hotel room. Clean enough, but some things, like shower heads needed some attention. Breakfast very basic and no place to eat other than your room. Walls thin; noise apparent. Pool there but I never used. Close to Boardwalk. Good for one night, not sure of longer stays.

Bare bones motel, exactly what you’d expect. The staff was nice and the bed was clean. What more can you really ask for?

Place is completely run-​down. Looks like the type of place that the owner refuses to invest in because he is declaring bankruptcy or something. Mold in the bathroom and on the fridge. Needs paint badly. toilet seat looks 20 years old! — how much is it to replace a disgusting toilet seat?!
If you are looking for somewhere that is within walking distance from the boardwalk and you can just throw up on the floor — this is it. Judging by the cleanliness, you will not be the first.

Stayed for one night while before taking our son to college (UCSC) beds are comfortable, but first and foremost nice and quiet motel. Got .a good nights sleep, and surprisingly high water pressure on the second floor for my morning shower. The breakfast wasn’t bad either.

I’m not that picky but I wouldn’t stay here again. First the good things: cheap, very nice owners and staff, lots of tv channels, free parking. Location is close to beach but oddly, the neighborhood is terrible. The breakfast is free, so I can’t complain, but I sure wouldn’t pay for it. Room smelled musty. Normally housekeeping is a given, but apparently here, you specifically have to ask to have your room attended to. Thin walls, woke up to sound of neighbor snoring in next room. Overall the place is not very nice

A one star rating is too high. I will include a picture of the cockroach that climbed on my 2 year old’s arm as he was watching cartoons. I always stay at Hilton and Wyndham properties. Big mistake on this property. Absolutely disgusting property. The room had a melted chocolate bar or what looked like a chocolate bar in the corner by the bathroom… you can tell it that it had been there while because of the layer of dust on it. The room had a strong odor of urine and an infestation of cockroaches. Just a horrible room and hotel the should be shut down by the City of Santa Cruz.
Do yourself a favor. don’t stay here with your family. Unless you like sleeping in a room with cockroaches.
Take a look at the picture of the bug, no joke, absolutely disgusting.
Probably the worst of it all was as we were leaving the manager was heading up to the room. I asked him, what are you going to do, call an exterminator to kill the roaches and eggs. The managers reply, «I’m going to get the room ready so I can rent it out again tonight. » A complete disregard to provide a germ free, insect free environment for his guests.

Disgusting– dont even do it. Pay $ 75 more for something cleaner! This was my second time staying here as we come here every summer. First was smelly but nothing like this time. Never again! Place has bugs, cock roaches! Saw one run past me in the bathroom (no joke) and go under a nasty carpet hole. I actually Felt dirty when we finally got the heck out of there. Owner knocked on the door at 9:45am and just opened up with her key then slammed it and yelled sorry. ?? Mentioned it to the man when we checked out and he laughed. Never Again!

Stayed here for a one niter. Love the walking distance to the boardwalk & to a place we went for dinner. Very clean, I’d stay here again.

Stayed here on Saturday for a wedding we went to. It’s very outdated, pillows are very flat. Fridge made a lot of noise. Worse of all, I left a pair of expensive pants and top in the drawer. I called a couple of hours later when I realized I had left them behind and the housecleaner claimed they were not there. I am absolutely positive they were in the drawer and did not magically disappear on it’s own. Will not be staying here ever again!!!

Terrible. The rooms are TINY and smell weird. The water in the shower doesn’t get very hot, and the latest check out they offer is 11:30. There is no mini fridge. Soooooo ghetto. The only reason I’m giving 2 stars is because Mr. Patel is very nice. Next time I will gladly spend a bit more to stay ANYWHERE but here.

I’m only giving it 2 stars because the room was clear, fairly up to date, and it is very convenient to the Boardwalk, which is why I suspect they can get away with the rates they charge. Otherwise there is just a bad vibe about this place and it’s owners. Maybe they have to deal with a lot of jerks, which gives them a sour attitude, but it’s one of those places where they say they’ll charge you for the next day if you stay one minute over the 11am checkout and everywhere there are signs about charges for this or that, and penalties if you cough too many times (just joking with that, but you get the idea). Most offensive though was the parking situation. We stay in Santa Cruz all the time and at all the other hotels we will typically stay at we will leave our car in the hotel lot after checkout and go down to the Boardwalk for a couple of hours before heading home. We also tell the hotels we are doing so and it’s not a problem. But here it was a different story. The owner/​manager insisted we pay him $ 10 an hour IN CASH to leave our car there. Can anyone say «scam» or «untaxed revenues»? Maybe customers have abused this is the past, but as I said we’ve never had a problem leaving our car at other hotels near the Boardwalk. All I can say is they don’t care about getting repeat customers.
To be honest I don’t think they care. On checking in the receptionist told us the owner also has a couple of adjacent properties and he’s been trying to sell out to the Marriott folks for awhile now, who want to build a big hotel there. Problem is the local government and residents have been fighting this and not letting it happen. Good for them. I wouldn’t want a huge Marriott blocking my view either. I’d prefer someone come in and do a proper renovation on the existing properties and keeping Santa Cruz «weird» (but cosy) just like I like it. Well, I guess the owner is just trying to wait this out and could care less about his «current customers» while he continues to rake in the dough.
Oh, the wifi is free but has a terribly weak signal. Good luck with that.

A shelf as big as a corner desk is their breakfast. Made reservations for 101.00 a night and was charged 290.00. Most of the front desk is rude besides the younger male. He was very helpful. Room was clean and had a fridge. Parking is limited so prepare for only one spot. They did keep a pretty good eye on our vehicles though. I am thankful for that since across the street had 2 robberies. Crackhead central and the guy above us had two fat prostitutes who rinsed off in the pool and went back on the street. Ruined my Santa Cruz experience. Spend a little more and not be in the ghetto and stay away from the boardwalk.

Steer clear of this place. It’s nasty. I have never been a motel where I have felt so disgusted leaving and I’m not a picky person when it comes to where I sleep. The floors left my feet grimy and sticky. We got the room with a jacuzzi. Of course after we pay the guy at the front desk decides to tell us that we can’t use our jacuzzi after 9 PM. Like really? If we had known before we paid we would’ve opted out of it. We paid double the price for basically nothing because we didn’t have time to use the jacuzzi since we spent our day at the boardwalk instead.

Stayed here for 1 night for a mini getaway. This is a super 8 motel so there’s nothing fancy to it.
LOVE the location. We watched the SC Warriors play at the Kaiser Arena and it’s only a 10 min walk, along with downtown SC and the Boardwalk. The owner was very friendly as well.
Only downfall was that our neighbors upstairs were really loud, but that’s not the motel’s fault. I’d stay here again