Toys R Us

Garbage store with garbage employees. Accusing me of stealing toys. I drive a $ 90,000 car for goodness sake. I wanted to exchange five unopened toys for one for my daughter who’s mom paid with cash. I brought my id and never returned a thing in my life. You guys are flat out disappointing and the nerve your «managers» have to disrespect me. It’s cute your $ 10.00 an hour jobs feel so important sounding but they aren’t. I’ll write corporate thanks ;)

I just had the WORST experience here, WILL NOT RETURN.
First I tried to return a few copies of toys from my son’s second birthday party, and I know that they carry them, because I bought the first set there! But (my original mistake, didn’t look at the ‘1’ return receipt I had), they saw that the receipt was for Target and then not only wouldn’t return that one, but wouldn’t take the others either because they assumed they were also from Target. Again, I KNOW they have them! I mean seriously, if I had walked in without a receipt at all???
Secondly, I had my backpack diaper bag on, and they sent someone to follow me around the store! (Side note, I would’ve left immediately if my son hadn’t wanted to play with the train table). I felt like a freaking teenager with sticky paws or a known criminal!!! I have seriously spent hundreds upon hundreds of dollars at this store, and am 32 weeks pregnant with my second son, so how many more thousands have they just missed out on?!?
Bad form, guys.

Here the other day to pick up some gifts for my friends’ kids. The staff was spot on. I knew one gift I was buying and the guy who helped me took me right to it. I told him how old and the gender for the next gift and he made an excellent suggestion, took me right to where it was located and grabbed it off the shelf for me;perfect customer service. Should have paid attention to his name but was very impressed; brother if you are not the store manager you should be.
Thank you Toys R Us for helping me through a gift buying trip and getting me in and out in less than 5 minutes! 5-​Stars for you = Awesome!

I wanted Gavin to have a fire truck to play w/​because he is fascinated w/​them. Every time he sees a fire truck, he yells it out. When we were eating out a few weeks ago, he went over to say «hi» to the crew that was there for dinner as well.
I came to Target after work and bought him a toy. That toy was made by Tyco and it broke before we opened it. I returned it and vowed to never buy another toy from that manufacturer again. After realizing that on my way back home in Santa Cruz, I made it my mission to stop by Toys R Us to get him an operable toy.
Spending $ 60 is a bit steep but my little guy deserves it. I hardly buy him toys.
It’s been a few weeks and we still play w/​that set almost every night.

Wish I could give this place minus 28 stars. Tried to return a product with the receipt and was told that I needed «picture ID»!!! Huh? Why? My name isn’t on the receipt! I bought it fair and square without ID, so what is the deal with having to have ID when you bring a product back with a receipt? If this return policy sounds fair to you, be my guest, knock yourself out and happy shopping!!! Oh, and don’t forget your ID!!!

There are some really great employees working there. Dustin is one of the supervisors and he is very efficient and helpful. There are times when it is hard to find an employee to help in a particular section but you can find one somewhere in the store. This is a ½ and ½ store so the selection isn’t as good as in SJ but you can find items for gifts very easily.

I just called 9÷3÷14 @ 4:55pm to find out if they sold the mesh fruit teething rings. I was greeted properly on the phone, and informed that they do in fact sell them. I requested the price, as I am shopping online and wanted to know if buying them in store would be cheaper. I was put on hold, and the employee returned with the $ 5.49 starting price to which I replied, «Is that for 1 or 2?» the clearly noted sigh of disgust at the question and irritated way she asked the other employee «Is that for 1 or 2?» is the reason for this review. Btw, that was for one if anyone is shopping for this item.

Not a fan, so much stuff and it just feels poorly organized with too many fluorescent lights, I just don’t like being here. Plus for the Babies R Us side it’s all the typical commercial quality stuff, good luck finding organic or non-​toxic furniture.

They have a wide selection of baby things, which is awesome. but it seems like every time I go there something goes wrong. I got a $ 300 gift card from my baby shower, I spent $ 170 dollars and then didn’t use it for over a month. I went back in to get more diapers and pulled out my gift card. The cashier told me nothing was on the card. I told him I was super that there was at least $ 130 left on the card and asked him to rescan it. He said again there was nothing on the card so he threw it away. and because I didn’t have any proof that there was anything on the card the cashier said there was nothing that he could do. So I went home to find the receipt that shows the balance on the bottom of it. I found it after much searching and drove all the way back over there. I waited to be helped while 3 employees chatted about one of there boyfriends and some party they went to. One nice employee saw me standing there and came over to help. I told him my story and he dug the card out of the trash and scanned it. And he said there’s $ 130 dollars on here. I was confused, why did it only take one time for him to scan it and see there was money on it, while the other guy tossed it after scanning it multiple times. Not good. And the nice employee that helped me laughed and said that I was the second person that, that had happened to that day. Not very reassuring. If you get a gift card make sure they print out a receipt with the balance on it and keep it with your card just in case!

Toys-​R-​Us and Baby-​R-​Us under one roof means a smaller selection in each side. I rarely go here so will have to leave it at that.

Bought a fisher price skateboard. Price online was $ 33.74. In the store price was $ 37.74. Went to customer service went to get a price match and was told it was a special online price only. However I can buy it online and pick it up in the store for the same price. I was told to return it drive home order it online and pick it up tommorow. All that hassle for 4 bucks. This entire transaction makes no sense. In a crap economy you would think customer service would be key, especially for such a minor discount. Now you want me to tell my 3 year old son he can’t have his skateboard for another day which he earned for passing potty training and to drive all the way back down kids in tow to save 4 bucks that could have just been fixed on the spot with a smile. Stupid big box crap service!

* The store is well-​stocked and relatively clean/​tidy.
* The staff are very friendly, helpful, and can answer questions about age-​appropriate products and sale items when asked.
* Check-​out is quick and gift receipts available.
* Fair prices. Some really good sales.
* I would recommend shopping at Toys R Us to my friends.
I used to dislike this store so much that I avoided shopping at it and drove an extra 15miles out of my way to shop at Target in San Jose instead. However, I was in need of something quick and a friend gave me Toys R Us coupons, so decided I’d drop by in June. It was like visiting a new store! I wish I could remember everyone’s name on staff that day, they were all wonderful! I was greeted as I entered, I was offered assistance by two different staff-​persons as I browsed, and when I was in line with two other customers at the main exit, two additional cashiers were deployed to help us immediately. I could not believe the transformation! I wanted to make a second visit before posting a review. Well, I stopped in yesterday and had another pleasant shopping experience.

This has got to be my least favorite company in the whole entire world.
I had purchased something the night before but realized that it wouldn’t fit in my apartment so the next day I went to return it and they refused to refund me on my credit card and instead gave me store credit. Why would I want store credit?! Since I HAD to use the store credit my bf and I cruised the isles for something we could want and saw a sign that said «50% off another Wii Game when you buy _​_​_​_​, _​_​_​_​, _​_​_​_​_​or _​_​_​_​_​» since I wanted one of the games my boyfriend decided we should go for the deal. As we’re leaving check out I notice we didn’t get the 50% off so the clerk takes me to Costumer Service and then starts to tell us that we didn’t get 50% off because the other game was supposed to be the same price. NO WHERE ON THE SIGN DID IT SAY THIS. It was total bullshit. So Toys R Us managed to fuck me over twice in one day. AWESOME. Thanks a lot. I still have $ 50 left on the stupid card. Once I spend that, I am never entering this store or any other Toys R Us again. Target and Best Buy have way better return policies. I will be sticking to those. Plus, they are much cheaper.

The store’s messy, but a toy store is a toy store, no complaints here!
I wish they had a bigger selection of stuffed animals though.

This use to be my all-​time favorite Toys R Us. They use to have a huge Life board on the above the shopping areas near the ceiling. I still enjoy going here even though it is gone.
The toys are well displayed and organized. Although, this one is starting to look like all the rest of the Toys R Us and starting to loose its special appeal.

Toys R US is a great place to shop for products for young children. everything is so organized and right in front of your face. The sales that they have mostly every weekend are extraordinary. I love Toys R US, i is great.

Well nowhere I looked in Santa Cruz had a 3×3 or 2×2 Rubicks Cube besides Toys R Us and since I found it there in less than 5 minutes, without any assistance and at a low enough price for a last minute birthday gift I have to give this place a fan rating.
Also on a side note, it was pretty organized when i was there so maybe the comments on it being a mess were just temporary stocking situations or something… the whole right side of the store did look kind of like a ROSS clothing section though and I did not venture over there, seeing as I was looking for a rubick’s cube.

I don’t get my wii products here… too much going on at once and not enough ability to use my jedi wii powers and focus on my targer purchase… but I love going in with my friends and acting like one of my high school students… I don’t come in here enough for them to remember me… I often get little prizes and stuff for my students here… for some strange reason I feel like there is less lead in these products that at the dollar stores… Anyways… yea the store is a mess. but it is the only Toys R Us around. so you have folks from Santa Cruz, Capitola, Watsonville and everywhere in between coming here. after all. it is the «the toy mecca»

There are so many places that are better, from which to buy toys; why would you shop here?
My main complaints with this store are:
1. The items are tightly packed together so that it is hard to walk around. I guess the management were not paying attention when K-​Mart lost a class-​action suit by wheelchair users for having their aisles too tightly squeezed together to allow access. I’m not in a wheelchair, but if I can’t negotiate a cart around, your aisles are too close.
2. The «staff» who work there, and I use that term loosely, are a bunch of stoners who are not committed to doing a good job or to knowing where anything is.
3. There are better options in the Santa Cruz area: Just down the road from ToysRUs, in Capitola, is Kaleidascope (on Bay); and if you want a really nice store, go over the hill to the Target in the Oakridge mall in San Jose and shop there. Beautiful, clean store, short lines, and a great selection of toys.