Unilab Quest Diagnostics

My experience at Quest on Water St. was terrible.
When I was getting my blood drawn the guy behind the counter was complaining about my Doctor, telling me that my doctor always orders unnecessary test, he kept repeating that over and over, he was talking about the kind of test he ran for me, He said he runs those for everyone so unnecessary. he was so loud everyone in the lobby could here him I think he stressed the girl out so much drawing my blood she missed twice and he was stressing me out which doesn’t help with the blood draw. He then walked over very arrogant and said I can do it he poked me again in my arm and then tried in my hands. It was a terrible experience. Extremely unprofessional. I complained to a women by the name of Heather Stokes who works at Quest corporate about there employee being extremely disrespectful to me and my doctor, she is very nice but they are taking this lightly, not seriously.
Will never go there again!

I was very disturbed and disappointed to fast (read:no coffee) for 12 hours, then have to wait for 1+ hours just to get blood drawn. This is a completely unacceptable medical practice. I can’t wait until kaiser comes to Santa Cruz.

I’m surprised anyone would give this lab bad reviews. Five stars — no hesitation! I’ve been going here for years, and have gone in many times. Every time the ladies are fast, professional, and extremely fun, funny, warm, and engaging. They’re also very informative and helpful about a variety of things. Sure, sometimes there’s a wait, sometimes there’s sick people, and sometimes a child might be crying, but since I realize I’m at a Medical Facility and not at the Met, I don’t get upset by what should be expected in that environment. I’m also not rude and demanding myself, so I usually don’t get treated that way. People often forget that they reap what they sow.

I would give the staff less than one if I could. They are rude and very unprofessional. The tech did not know what she was doing and her technique caused a large bruise on my arm. I should mention that I worked as a lab tech for 20 years, and know how it should be done! One of the other reviewers mentions that they are condescending and that is an understatement, I even wonder if the techs are state certified. Do not go to this station unless you want to be belittled, and leave bruised. The other stations hopefully are better! But do not use 550 Water St

I went there for the 1^st time today. Louise the person who was helping me in the lab department. She made me feel in-​welcomed, couldn’t be bothered and kept saying that I could go to another one if there clinics.
To me she was very short and no very caring.
If she doesn’t like certain kinds of people or their illness she should not be in the field!

I have been to this lab 4 or 5 times over the years and after another highly unpleasant experience today, will not return. The staff has repeatedly been condescending, disrespectful and downright mean.

Experienced very poor customer service at this Quest location. I had to take a urine sample with me that my doctor told me THEY would freeze when I got there because it had to be frozen before shipping. I had to do the urine and blood in the same morning, there was NO WAY I could freeze the urine that morning. I honestly tried to 2 hours before the appointment and could not. They would NOT freeze it, even though they had to freeze the plasma too. They told me to come back the next morning with the frozen urine and they’d draw the blood then. I had to fast for two nights because of this mess. The customer service at this location is bad. I will not go back to this location.

Though the entertainment was fabulous (we heard a kid screaming «no, no nooooooooo!» for 5 minutes) We just couldn’t stay for the actual blood test.
The lab is in the same office as a drop in clinic and filled with sick people (i know that is the gamble of going to any medical facility) It wasn’t super clear what you were supposed to do when you walked in. I finally realized there is a doorway next to the entrance that has a list you are supposed to sign in on and told my husband to get going on that.
We sat for 30 minutes with not even a mention of checking insurance or it will be another 30 minutes. nothing. We were using our break to get this done so we had to cross his name off and leave.
Later that day we went to another lab, walked in and were told right away where to put the lab paperwork and when they would call him up. He was called up and gave them all our insurance info and then we sat in a sterile room, filled with hand sanitizer dispensers and they were playing the price is right for our enjoyment. Hubby was called in and walked out 2 minutes later. Perfect! I felt the need to include this experience in this review because it really gave me something to compare the first lab to.

I know. it seems weird Unilocaling Quest Diagnostics but the two ladies who helped me today were
1. totally kick arse
2. hilarious
3. no pain!
So being adopted I have no idea about my birth parents’ medical dealios and since I am an adult and all that fancy stuff. tiiiiiiiiiiiiiime for blood work! WOOoooooooot * confetti and horns*
Yeahy… that’s what I say too… *shudders*
needles don’t really bother me… especially after my appendectomy and getting reduced to poking and prodding and inserting grossness getting some blood drawn is a walk in the park.
The two women working today were hilarious and laughed a lot which made me laugh a lot and before you know it I was done. They took their time to find my vein and were totally gentle through the process.
They both like Juanes which is an automatic five stars in my book.
The ladies also gave me good advice about getting blood work.
(in addition to the required 12 fasting I did)
1. keeping yourself warm is a good thing
2. drinking up to four glasses of water is a good thing before hand.