Extra Space Storage

Before I tear into this company’s shady business shenanigans, I just want to say that Paul Hirsch, the assistant manager, is a pretty nice guy. It’s a shame he has to work with such a questionable company.
Everything started great with a phone call to the general customer service number. They assured me that if I were to get a unit on the second floor, every Extra Space storage has a large elevator for large furniture. Take them at their word, right?
First thing I see when I get to the facility is a BIG sign saying «FIRST MONTH FREE!» Awesome, I thought to myself. Turns out that no, the first month isn’t free. That there is an asterisk saying «see manager for details.» Apparently, the details are that the first month is not free, and that little asterisk allows them to legally keep the sign up. Okay.
Despite this huge red flag, I go to see the unit. First thing I notice is the elevator. Motel 6 has a larger elevator. I’m told that there are stairs I can take for large furniture. Definitely not what I was assured of over the phone. When I bring this up in the office, another employee (perhaps the property manager?) told me that their elevator is larger than at most other properties. Good to know.
Long story short, the locations put up misleading signs in an attempt to entice future renters (bait and switch), and the elevators are not even close to large enough for furniture. Ive uploaded a picture of the «FREE FIRST MONTH» sign; see if you can spot the asterisk. I took that picture from 15 feet away. Is anyone in a passing car going to notice it?

Thank you Jose for making my move in as easy as possible. The use of the free move in truck helped me out tremendously. I will definitely recommend you guys to my family and friends.

Jose and Paul have been very helpful to myself and family in the time we have been and between are storages we always have an exceptional experience and really appreciate everything they do to go above and beyond their duties to help

Facility Manager Jose Garcia made things extremely convenient and hassle free.
Got my unit in less than 10 minutes
great customer service, will refer friends. thank You !

The staff here was very helpful. The manager, Jose answered all my questions regarding pricing and the units themselves, and found him to be very comfortable to deal with. I found the property to be very well kept. I would definitely recommend this location.

While the facilities are clean and taken care, I have NOT been satisfied with the lack of information disclosure. I recently found out that my renter’s insurance covers items stored in a storage facility. I’ve been paying $ 13 per month for «mandatory» insurance, when I was already covered for my personal property through my own insurance — something the storage leasing agent failed to disclose when I first went to get the unit over two years ago and AGAIN when I upgraded to a bigger unit this summer. I also don’t appreciate that they are constantly upping the prices of the units; I’ve had my new unit for less than four months and they are already increasing the monthly rent. If this wasn’t the nearest location to my house, I would definitely have chosen to go with another company that was more forthcoming with their policies and information to customers.

I’m so glad we went with this storage facility! It is very clean and the customer service was great! The whole moving in process from beginning to end was very easy. I would definitely recommend this storage facility to anyone looking for a good clean storage place!

Extra Space Storage, one of the cleanest storage facilities I have ever seen. I needed a storage the same day and the representative was able to find one for me not too far from home. Cleanliness is what really caught my attention. I would definitely recommend Extra Space Storage over Public Storage.

I got a space back in 2013 and they were not pushy or salesly. I upgraded to a bigger space after some time and Paul was very flexible and extremely customer orientated throughout the entire process and ever time I called. I left because I had a buyer for my furniture but if I had to go back, I would definitely return. I even got to keep my lock :)
Great customer service experience in the year+ I was there. I dealt mainly with Paul during my time there but had the opportunity to also deal with Jose towards the end. Jose was very courteous and thanked me for the years of business… something you dont see in todays businesses.
Sure every business may have bad experiences because we are not perfect. I recommend this place because Paul and Jose dont put on a nice face to attend to work. They are genuinely nice people. Hope this help in your buying decision that price is not always the #1 criteria.

The price they give you online is not the price when you get there. They add on mandatory monthly insurance, and you have to buy their lock for the space. I got out and into another space within a few days. I would not have even put the stuff there if I had more time :-/

Be careful, they will bait & switch you. Add an extra $ 22 for an admin fee + mandatory insurance of minimum $ 13. I can’t believe I fell for this.

Careful with this place! Its a good price online, then the price starts going up a few months after. I was on a 10×10 unit. At first you think you got a good deal, then you have to get their Insurance that makes it go up. When there were the 2 girls working there I gave it a 4 stars, but then these 2 guys took over about 2 ½ years ago. I switched to a 8×8 because my price was going up again. The 2 girls helped me with that. Then again my rate started going up. Right now I’m trying to move to a 5×5 and these two guys don’t help me at all. They charge a transfer fee. I asked if I could get the available unit that is near my unit now and they said it was reserved. Do I believe them? NO! They told me that they have this other unit but its all the way on the other building, and I have to move everything before they close on that same day. Basically once your in your screwed and the price goes up. Now if I switch to the 5×5 my insurance is going to be more expensive than what I’m paying for at the 8×8. My late fees went up also during the time here. Maybe a lot of storage units are like this, but you like to see some where they help you in situations. These 2 guys don’t but the 2 girls prior did. That’s why I stayed. I’m getting my stuff out as soon as I can. I’ve paid this location way to much for them not to help you.

Was very impressed with this facility! Super clean. Great customer service. Good pricing compared to other storage places I looked at. The free move in truck was a bonus… Well lit at night. And felt safe storing there. I appreciated that the staff went over complete rental agreement with me and answered all my questions. I would highly recommend extra space!

Rent keeps going up and I never get notice. I’ve been here not even 2 years and it went from 72 to 82 in 2 months. Then all of a sudden it was 89. Now it’s 107! $ 35 more so far and nothing’s different or improved. I will be moving my stuff out soon because this pricing is ridiculous not to mention they just keep raising it.

Excellent Value! I was very impressed with the customer service from the toll free number to the storage facility. I reserved my unit the same day I needed to move in and it was hassle free. Within the hour of reserving my unit, the woman at the storage facility contacted me to confirm my reservation. The facility is secure and the units are clean. I highly recommend storing your items with Extra Space Storage!