Terminix

Terminex is the worst company I have ever dealed with I moved all my furniture cleared all my shelves the best that I could do I am a 62 year old woman the terminex exterminator came named Joey Garcia said that I had to move everything like I was moving and that he wasn’t going to do anything because it was like putting a band aid on my problem i begged him to spray my kitchen and living room for pests and he refused I told him I was calling and canceling my contract this is terrible customer service please do not use Terminex rude exterminators and customer service

I was surprised by the low rating they got on Unilocal.My experience was 5 star. Maybe it has to do with the technician? I’ll have to read a few to see.
My tech Javier Romero was more than I ever expected. It’s a rodent/​bug killing company, you don’t expect friendly, helpful techs. Well at least I didn’t. But Javier got there super early and called up to let me know. I think the home office got the time wrong because I had two hours later as my appointment time. Javier said he would wait since I was his last appointment. WOW. I never would expect that. Well I was able to cut out early and did not make him wait that long.
When I got home he was still friendly. He walked the entire property with me so I could let him know all my concerns. He gave me very good advice entry points I needed to take care of. He finished his service and then followed up with what to expect and who to call if I need another service. I really was sad that he would not be my regular tech. I told him this and he assured my that the tech that has my area normally is very good. I hope so, my expectations are now really set high.
I would recommend Javier Romero to anyone who needs a Terminex tech.

I called Terminix to get an inspection and estimate on a yearly quote for termites. The very next day Steve came out to the house. He was right on time. Steve was a gentleman and was very knowledgeable. He did a thorough inspection of the attic, garage and under the raised foundation. No termites found. What he did find was a lot of rat droppings in the attic. He quoted a price to vacuum out all the droppings, and replace the insulation in the areas needed including an annual termite treatment. Also included was the sealing of all openings where rats can gain entry to the attic or crawl space and eves and vents. He scheduled the work the very next day. The crew came on time to do all the work. Albert Salazar and his worker did excellent work. I am very pleased with how professional this whole operation is. I highly recommend this company. I am a building contractor, and I know good work when I see it.

Worst customer service ever!!! They sell you under false information. I had to constantly follow up with them by literally calling them daily. It’s a random call office who answers phones which are clueless to the business and one can never get a hold of management. They say they will put in a request for them to call back within 48 hours and after 5 calls still no call from them. They lied to me about rebates. Never brought them to us as promised. They said we would get an invoiced emailed and they lied about that. When I call to request invoice they have difficulty retrieveing the information. I feel cheated by this company. I’m so annoyed, frustrated & super dissapointed by their horrible customer service! They suck!!! Do not use them!!!

Terminix is horrible. We have a contract and called before Thanksgiving 2015. After several calls they were not able to identify where the termites were. They said fumigation was necessary, but it took five months to schedule. Their office is horrible at returning calls. They did not keep any of their promises. When we finally had the fumigation this past week, they even failed to make the arrangements with the gas company that they promised. We got back to our house Thursday but had not hot water and could not cook.
Our experiences with Dewey at other properties have been infinitely better.

Very polite, on time and knowledgeable. No worries with Terminix, very professional.

I tried to get services started for 3 weeks. Every time I set a time and date no one ever showed or they would show on a different date and time. Once I was given the phone number for the Santa Fe Springs location I was on my way. Came on time, very professional, kept us well informed and checked on us after. I would like to thank Brandon, Christine, Andy and Sonny for dedication!!! I’m very pleased I stuck it out with Terminex!

It’s the second time Christian Rodriguez came out to my place he’s really nice and informative he explained everything and answered all my questions. We had a really bad roach problem the first time he came he did a great job we noticed a big improvement. Today he did another treatment and I’m very satisfied with the service.

Well, read some reviews and had mix thoughts about contacting Terminix in regards to pest control services. First attempt unsuccessful, Second attempt, semi-​successful, Finally, someone came out and never followed up with the information we agreed upon.
I guess it’s a NO for poor service right off the back. It appears, there’s no structure and you have to constantly call and still salesman reaches out to provide a quote to proceed with service. Their loss and I have a competitor coming out Friday.
Thanks and good luck if you try to reach Terminix for pest control service.

Jimmy Phu (Senior technician in this area) came out and assessed the situation and recommended my house be tented due to termite damage in key areas. Also the house had never been treated. He was nice very professional and I could tell he genuinely wanted to help me and my family. From start to finish the process was easy. While his guys tented my family and I went to Knott’s berry farm. By the time we came back 2 days later our house looked exactly the way we left it. Definitely calling these guys again, anytime I have a pest problem. Definitely a satisfied customer! Oh I forgot to mention that he even gave me his employee discount. Good job guys, can’t say it enough!

ABSOLUTELY DO NOT DO BUSINESS WITH TERMINIX This is the worst experience I have ever had dealing with a service provider. They didn’t complete the work properly, I couldn’t get a response from them for over three weeks when their contract says they will respond within 24 hours. I have attempted numerous times to cancel the service and get a refund and Nobody answers the phone or calls back and the Terminix 1800 number just forwards you around to people who have no authority to make decisions and puts you on hold for hours. I have been trying to cancel service and get a refund for 6 months I have called 10 times each time staying on the phone for at least an hour.
ABSOLUTELY DO NOT DO BUSINESS WITH TERMINIX AVOID COMPLETELY!

Brian Delfino was very thorough in his inspection of our house and very informative in his explanation of out situation. He showed up on time and stayed with us for over and hour to answer all our questions and go over what could be done to take care of our termite problem. He was very polite, he set up appointments that worked with out schedules and assured us that he would follow up with us as soon as he had more information. He even gave us his number to contact him directly and encouraged us to ask questions if we had any.

Terminix is the worst company I’ve ever dealt with. So Senior Field Inspector Richard (Rick) Smith of Terminix came to my house and advised me I have termites. So I set an appointment to tent the house. The gas got turned off. I went out of town. Supposedly Terminix called me on the day the fumigation was supposed to happen but no message was left. I was lied to and told that they left me a message. So I turn the gas back on.
I set another appointment for the following week to fumigate the house. I turn the gas off AGAIN. This time Richard Smith calls me on the day of the fumigation and tells me he forgot to get the paperwork through. He came up with other excuses like there are many moving parts to tenting a house and blamed me for not being home the first time the house was supposed to be fumigated. Bottom line, my house never got fumigated.
This is a Mickey Mouse clown show operation that Terminix has going on. They have no idea what the hell they are doing and I have no idea how they have not been shut down yet. And they have employees like Richard Smith who blames the customer instead of taking responsibility for being incompetent. I canceled my service with Terminix before I had to turn off my gas a third time (probably without success) and went with another exterminator company. I think I would rather chop off my left big toe than be a customer of Terminix. Absolute garbage.

Having read some of the negative comments about Terminix, I find them difficult to believe on face value. We’ve been Terminix for several years now and we’ve experienced none of that.
Terminix is very responsive to our needs. Tommy Hinostroza, the representative who services our house, is both thorough and polite. Our relationship with Terminix is a very positive experience. However, after their service a few months ago, we had a 100% increase in the number of ants on our property… uh, that was ONE ant! I stepped on it! Problem solved.

This company is the worst company I’ve ever done business with. I scheduled a fumigation service with them and 1 day before they were suppose to come they still couldn’t confirm a time so that I could request time off from work to be there. I called 4 days before to confirm and all they kept telling me is that a manger wasn’t in and that they can leave a message. next day… the manager wasn’t available they will lave a message and they will get back to me before the day is over…(never happened once again)… the day before my apt I call and once again big surprise no manager available. I told them I did not want to leave a message I want to talk to a manager/​sup/​someone that can help. the lady was super rude and told me there whole office had no sup or manager that worked there. I canceled and rescheduled my apt 3 weeks later in 3÷18÷16 @ 11am a Friday to be exact I have a txt from my filed inspector that set it up.
so again that morning I set up to leave work early and my husband took the day off. I called they told me 8 – 5 which is extremely ridiculous. I call 3 times before it hit 3:00pm I had reservations to be out of town and I was about to hit traffic good thing I got my aunt to stay and wait for these unprofessional people. 5:30pm I get a call they never showed up!
Keep in mind I had them turn off my gas so no hot water, stove. ect I had to pack my whole house clean. loss money from work wages and to be out of town. oh and let me add in these people had already been paid!
I call them and again there is no one available that can help me I need to call tomorrow 3÷19÷16 when they open they tell me.
I call the next morning and again no help in fact they tell me that a manager has up to 72hrs to get back to me! wow really! I told them I want my money back they send me to billing who said they cant help then he transfers me to the accounting specialist that I never got to talk to about my refund because I was on hold for 46min before I decided to hang up.
I will be looking into legal rep to get my money back $ 4,500 to be exact. (I got other services with this service but I feel they didn’t honor the contract in which they promised they would complete the tent being part of that contract!
DONT US THIS COMPANY RUN THE OTHER WAY!!!

Erril Chanbona performed a free inspection at my husband’s request. My husband informed me that this inspector had a bad attitude.
Upon my return home after the inspection, I found signs of Mr. Chanbona’s laziness and utter disregard and disrespect for our safety and happiness. One curtain rod was knocked down and not put back in place. In other rooms I found drapes and curtains left in disarray.
The most egregious malfeasance, however, was Mr. Chanbona’s having opened a window and failed to close it afterwards. As a result, we unwittingly left the house effectively unlocked and therefore defenseless against any attempted burglary. My understanding is that homeowner’s insurance applies only to properly secured dwelling places.
The inspection was performed on Friday afternoon. Mr. Chanbona informed my husband at that time that he would email his report to him. It is now Sunday morning, and that report has not arrived.
Under no circumstances should you permit this man in your home. I would not trust this company any farther than I could throw a termite.

William Briceño, the most helpful service tech came to inspect the house and did an amazing job! Everything was done perfect and in time. William explained everything and went through all the details. Thanks to him being very professional and friendly I get my home checked once ever three month and he does regular follow ups. The office in Santa Fe is where I get all my service from. I hate seeing any type of bugs specially roaches, Terminix has really helped me out!
If you want your home to be pest free call William Briceño from the Santa Fe branch!

Id just like to say the technician edgar aceituno did a wonderful job servicing my home, me and my family appreciate your dedication– and your great customer service, and work ethics! I will def know who to call for future.
Thank you again!

I wish I had read the reviews before I hired Terminix. When I asked them to come out for an estimate they gladly work around my schedule and arrived on time. I had no two to four hour window that I had to wait.
The first sign of trouble was after the tenting was complete. I asked to be notified when tenting was done so I could enter my home and I never received the call from the crew removing the tent. The service was performed Dec 2014.
When I returned they had moved many things to accommodate the tent. This I completely can understand, however they did not put anything back. They removed a corner post of my back yard fence and left it lying on the floor. They entered my garage and knocked a fluorescent light from the ceiling and left it dangling. They used my bathroom and left a dirty toilet.
I called the customer service number and no one ever got back to me.
Late 2015 I detected termite activity and called to schedule an inspection. The first appointment the inspector was a no show. I called customer care and spoke to a customer liaison who apologized and scheduled another appointment. This second appointment was also a no show. I called customer service back and they said the customer service rep that scheduled the second appointment never actually did.
I asked to speak to a supervisor. She said she contacted the local branch and one of three managers at the branch would call me back. No one ever did.
I called back to ask for an area supervisor and later that day I was finally contacted. He made the appointment to fit my schedule. The Terminix rep that was conducting the inspection arrived on time and was very pleasant. Keep in mind I paid $ 225 dollars for the extended warranty and this is the service I received. Once the year extended warranty ends I will NOT renew Terminix and I will find someone else. Avoid yourself the headaches and hassles and do the same. Find someone else.

DO NOT WORK WITH THIS COMPANY! Save yourself all the headaches now. They will gladly charge you and never give you a receipt, they will get your service then you’ll never hear from them again. I was charged 225.00 extra for 1 year warranty I never wanted and I clearly said NO!
Trent helped me but he never followed through on his word he told me the total would be 1300 and come to find out they billed me 1500. Customer service makes you call the branch and they never answer or return calls. Worst experience ever. Save your money and go with a better business.