Blake’s Lotaburger

2-​9-​2016
To the Santa Fe District Manger Mr. Ernest Gallegos,
Dear Mr. Gallegos,
This evening I patronized the Blake’s at 420 Airport Rd, Santa Fe, NM 87 507. I ordered two fish sandwiches, one lotta burger with chile cheese, no tomato and a large seasoned fries. I paid cash for order #262. When I got home I opened the bag and found two burgers fries, no fish sandwich. I called the store and asked for the manager. Alan took the call. I told him that my order got botched again, just like the last time I was in there months ago. He said that he had my bags of food and explained how the food got mixed up between the back of the store and the front of the store and the bags did not get properly marked with the order #‘s. I got back into my truck and returned the empty bag and the receipt and explained that my family is hungry after Alan asked did we give you an empty bag. (obviously a sarcastic question, should have asked me directly what happened to the food.) He handed me two different full bags of food and I left the store to return home so I could eat. I got home and the order was still incorrect and absolutely disgusting. I found two fish sandwiches and a burger that had been chewed on, bites were taken from the burger and no fries. At this point I was appalled and disgusted. I called Alan again and told him what had happened and my feeling about the situation. Then I called the Rodeo Rd store and spoke to the manager there. She tried to contact you and I asked several times for you to call me tonight so that this problem could be properly addressed. I returned to the Airport Rd Blake’s a third time in less than one hour with the burger that was received in a partially consumed condition and asked Alan for my money back. I gave him $ 1.20 which was the correct change from an order that cost $ 18.80 and asked Alan for a $ 20 dollar bill. He counted out a bunch of singles and then returned the money to the cash drawer. I asked for my money back again and he handed me a stack of dimes… here is your change. I asked a third time for my money back and he reluctantly and with attitude hand me a $ 20 dollar bill which I took after emptying my pockets onto the counter to demonstrate that I had no money on me and left the store to NEVER RETURN AGAIN! This was by far the Worst restaurant experience I have ever had in my entire 51 years on this planet. Your crew at the Airport Rd. store majorly dropped the bag tonight. They were poorly trained, disorganized and suffered a complete failure to complete a simple food order twice and they gave me partially eaten food. Shame on you for not training your crews and managers better. I AM FINISHED PATRONIZING THIS COMPANY. Good luck!
Sincerely, Lawrence Israel, Santa Fe, NM

One of my guilty pleasures is a dbl meat Lotaburger w/​pickled jalapeños at Blake’s. The large combo (burger, fries, and fountain drink) with the added meat and peppers was $ 10.04 w/​tax. Friendly conversation from the good folks that work here is free.

I order lotta combo as usual at other blakes location. I specifically asked for no pickle and what did they do, add pickle. They gave me the attitude as I never told them. It even says it on receipt. They gave me a new burger, but I have a feeling they did something to it. One hour later, I had a really bad food poison. I will not visit this location.

The place is run down and burgers aren’t too cheap. I came hear because Nat Geo rated them very good. In n out tastes way better! Bad service and burgers are gross. 2* only because seasoned fries are good