Chevrolet Cadillac of Santa Fe

It was very difficult to write this review because in the past these guys used to be so good. I’m not sure what’s happened but they’ve compromised their service by not living up to what they once were. I’ve been coming to this place for years and I’ve noticed over the years, since they became the «NEW» Chevrolet Cadillac of Santa Fe, that they don’t give what they used to give and that is exceptional service in their service department. Months ago I scheduled a simple oil change and the morning I brought my vehicle in, there was a fleet of cars lined up for service. There was no way that oil change was gonna be quick. I called when I was sitting in line waiting, and they said a few employees hadn’t shown up for work and that they were short staffed. They indicated that it was no problem and that more employees were coming in soon. I seriously didn’t want to take that chance so I left my place in line and went home. The second attempt at an oil change was made online recently. I never received a confirmation on the day and time so I called to confirm, which is something I shouldn’t have had to do. I was put on hold for 10 minutes and someone else in service picked up asking if they could help me. Seriously? So I went through the motions again. I was scheduled for an 8:20 but no call to confirm nor did they have the type of vehicle I was bringing in, in their system. I know we all make mistakes and I understand that but they have been consistently negligent in the service department for a few years now and it’s discouraging. I love these guys but I have to be honest and say that I could not give them 3, 4 or even 5 stars. I’ve been to Cadillac dealerships that give you the red carpet treatment, as it should be. My vehicle is serviced professionally in a timely manner WITH a complete car wash at the end of the experience. I just haven’t gotten that lately with this NEW Chevrolet Cadillac of Santa Fe. If they’re under new ownership, they need to get it together and figure it out.

The worst dealership I have ever had to deal with. Every time I take a vehicle here for any maintenance as simple as an oil change it takes at least four hours. Sometimes the car sits at the dealership all day and gets no work done. I went in to look for a vehicle yesterday and was completely ignored. I would suggest driving up to Espanola or Albuquerque for any Chevy needs this dealership does not care about customers or their name obviously. If I could rate it zero stars I would.

AVOID bringing your car to this dealership, third time I brought my car in and issues came after I brought my car in to get fixed. Lack of communication between front desk and mechanics, oh and Carlos needs to answer his phone, quit taking early lunches and do his job, dont come here unless its a recall issue, go to another dealerahip, they WILL rip you off! Espically if you are a female

Steven Montaño was very professional. He along with the finance dept was able to get me a better rate and full financing. I am so excited to finally have a Camaro.
I had a good experience with them.

I have been a customer of Santa Fe Chevrolet for many years. To this day I have had the best experience from Service to Sales. Always friendly, always offering service no matter where your at. Many occasions when I take my vehicle for an oil change, they always offer me a vehicle or ride to keep me on my schedule while they do the service. Just a great dealership all around and a great service team from front to back! Very Happy Customer! :)

Two days ago, I purchased a 2015 Equinox from Fran at your dealership. I must say, I was apprehensive about going into a new car dealership, because I’ve had bad experiences with them in the past. Frankly, I have never had a good experience in one… Until this time… Fran, Joe, and everyone else there were fantastic! No pressure, no trying to get me to do anything I didn’t want to, and nothing but helpful service the whole three hours I was there. I was expecting a LOT longer of a time! I don’t believe I’ve ever bought a vehicle and spent less than five to eight hours in the dealership… LESS THAN THREE HOURS! That has GOT to be some kind of world record for speed of buying a new vehicle! And that includes the time that we wandered around looking at different cars, and test drives!
And did I mention POPCORN! They had POPCORN!
The rating from 0 – 10 isn’t enough. I’d give em a 15. «Definitely Would Recommend» doesn’t work either… I already HAVE recommended Chevrolet Cadillac of Santa Fe to a few people, and will continue to do so. And, when I’m ready to get another vehicle, there isn’t any other dealership that I’ll go to. Y’all have earned a customer for life.

I regularly take my ¾ ton Suburban in for maintenance and repairs. Once when I went to pick it up the told me they had put a scratch on it. I might not have noticed otherwise (it’s a work truck) but they made it good. Very honest and professional. Ask for Joe in the service dept; very personable and forthright. The mechanic who usually services my truck is a young guy named Jason. Great guy, gets the job done. Like all dealerships, they are a bit pricey, but you get the backing of repair warranty.

Recently purchased a vehicle and couldn’t have asked for a better experience. I stopped in and expressed that I was looking to trade in my current vehicle and upgrade to something that would be better for my growing family. I provided the salesman with all the details of what we were looking for in a vehicle, explaining the need for something that was safe, comfortable, reliable and affordable. Especially, since it would be the everyday vehicle for transporting my family around.
The salesman was polite and straight-​forward. I ended up meeting the owner, after the salesman told him the reason I had come in. Owner was great and took the time to chat with me to get a good sense of what I needed. Assured me that they would do all they could to meet our wish list for a vehicle.
They kept their word. Ended up giving us an incredible deal for our trade-​in and worked with me to get a payment that was practical and affordable for my budget.
Buying a car is always a challenge and a huge investment. I greatly appreciate what they did and how they treated us. Didn’t give me the run-​around and worked with me at each point in the process. I will definitely recommend them to my family and friends, and will come back to them for my next vehicle.
If I had to say anything negative, it would be that the popcorn was a little too salty.
Thanks!

Brought my vehicle in for a hard starting issue, got a new battery and cable and Carlos was able get me in and work finished in a reasonable time frame. Great service.
Thanks Carlos and Chevrolet of Santa Fe

I tried to get my Chevy Camaro service for the ignition recall at this location. I live in Santa Fe and it would be convenient. What a nightmare. I’ve called several times and they tell me ‘someone will call you back’, but it has never happened. One of the times I called, they said it will take about 3 weeks to get the parts on order and that someone will call me back. After 4 weeks, I called again. They always find me ‘in the system’ and tell me ‘someone will call you back’. It never happens. I’ve been trying to get this done for over 2 months.
I will be going to Reliable Chevrolet in Albuquerque to get this done. Totally unprofessional. Stay away and give your business to another dealer. Any dealer has to be better than this… I’ve never had such terrible service from a dealer and I own 2 Toyotas and a Ford in addition to my Camaro.

Passing through Sante Fe & had a problem with the Tahoe. Called service department & within 15 minutes we were under repair. Polite, cheerful, and accomodating. Awesome service! Tried to just get a new Tahoe, but the other half was not buying what I was selling. Maybe next repair.

Brad did a great job getting me a loaner car and getting me back the car in the time promised. I’ll be back to SF Chevrolet for my next set of repairs.

Very straight forward buying experience. Prices on cars are what you pay and they are competitive with Craigslist.

AVOID THIS DEALERSHIP AT ALL COSTS! Under new ownership, and that doesn’t help. I was looking for a truck to buy, decided not to buy their truck, however their sales person wanted to buy mine. I agreed, left my truck with their permission on their lot until the salesperson returned from vacation. He never returned. Went to pick up my truck and it was HIT while on their lot. The windshield wipers were stripped off the truck, and the dashboard cover was removed and sitting on the floor. I could not open the drivers side door at all due to the new dent. When I tried to get the dealership’s insurance info, I was told by the OWNER that he would not supply his insurance information to me. He flat out refused. This is an OUTRAGE! I am proceeding further with formal complaints and they WILL end up paying to repair my truck, which was damaged on their lot. This is JUST BAD BUSINESS, and in this small town, you cannot treat customers this way. Stay tuned for updates. I will continue to post the outcome of this horrendous experience. Have spoken with an attorney, and it is clearly and unequivocally their responsibility to repair my truck. Owner didn’t seem to care one bit about this, however he will when he is forced to pay. What a HORRIBLE EXPERIENCE, and this was with the OWNER! Shame on them for behaving this way and treating anyone like this. Shame!
Despicable treatment and horrendous service. AVOID THIS DEALERSHIP!

Was there today. They wanted 700.00 to repair something and the actual part they wanted $ 500.00. Said NO. They then proceeded to be very rude and took 1 hour and 45 minutes to do an oil change when no one else was there. TERRIBLE service and RUDE workers. Now I know why no one was there and they could get me in so fast. By the way, eBay sells the same part I need for $ 74.00 AND I am pretty sure instead of the $ 200 labor, I could get it for under $ 100.