Dotfoil Computers

These guys are awesome! One day my MacBook Pro Retina unexpectedly wouldn’t turn on, so i took it to Dotfoil. The technician, Gabe, was knowledgable and friendly and quickly diagnosed the issue. It was a failed logic board. I was impressed with how quickly and efficiently they were able to repair the computer, working with Apple to get the correct part, install it and get the computer back to me. Because i had Applecare, the repair didn’t cost me anything! They have also answered some questions I had about using Google Apps and Google calendars. These are great people who are always there to help!

A few months ago, my late 2013 27″ IMac’s hinge mechanism that allowed it to swivel broke. After contacting Apple they told me that the closest place that had an apple-​approved repair site was Dot Foil in Santa Fe. Luckily I had apple care and it would take care of it all, the only catch was that would have to drive the 1 – 2 hours to drop it off, then pick it up the next day. I have a pretty tight 9 – 5 and the time off was hard for me to get. Despite the difficulty, I was able to make it to Santa Fe in time to drop it off. I had read so pretty bad reviews on Unilocal and wasn’t sure what to expect. The older clerk guy was pretty curt and carried an air of that standard IT guy superiority complex, probably after years of having to deal with ignorant customers. I tried to explain my tight schedule and he just didn’t seem to care. This was all after having to wait in an empty store for service for a good while. With that said, the customers service was lacking but the timeliness with which my computer was repaired made up for any uneasy mess. I just hope Apple opens a store in Santa Fe soon!

Overpriced. The tech staff appears incapable of communicating. They won’t listen. They don’t follow their own paperwork trail, mess it up, and then charge another $ 110/​hr fee. The worst customer service I’ve experienced in 30 years of computer people. Not open on Saturday. Promise to call and then don’t. Repeated calls go unanswered. They are understaffed, maybe, and perhaps overworked. I know they are overpaid. Two hours to replace a hard drive? Crazy. Did I mention they won’t listen to the problem description? And after their work failed, they blame the customer, so I guess there is no guarantee of the job, since returning to get it done right (after paying nearly $ 400) is treated as a new job. Apple needs to de-​authorize these folks. Never again. I’ll drive to ABQ before I ever return to Dotfoil. They apparently think they have a monopoly and don’t need to listen or do competent, efficient work. I’ve had enough of them — sad, too, because I used to go out of my way to patronize them, being local. Could have bought cheaper online, but I went to Dotfoil. I appreciate that they recycle batteries, but that doesn’t excuse their lack of customer service, refusal to listen, and overpriced «service.»

I had a popup on my Mac that would not allow me to get online. After trying and trying myself to fix it, I went to Dotfoil Computers. When I entered the store there was one person ahead of me in line, but she was helped and gone within two minutes. A very nice man helped me. He had my computer fixed in less than a minute, and then would not charge me for it! He even showed me how to fix it myself if the popup ever occurred again. I highly recommend this computer store. It’s great to know a place you can go get your computer fixed that has such welcoming and friendly staff! If you have a problem with your computer, TAKE IT HERE!

Despite being an authorized Apple dealer, doing repairs (one would assume that includes Apple products) and their website stating that they fix broken iPhone screens, They don’t! The technician was abrupt to boot. I had considered bringing them other computer repair work. After this experience, NO WAY!

This place is a rip off. I had a friend that took two computers here after they had been diagnosed by apple in alb. And these clowns said all of these other things were wrong with them when they checked them. Once my friend mentioned what the Apple Store in alb had said they changed there tune. But needless to say it still cost him a arm and a leg to get them fixed. And yes he got them fixed here because apple did not have the parts to fix them since they are an older model. After he got the computer back all of a sudden the disc drive didn’t work. It seem that these clowns had messed it up or replaced it with a bad one when they fixed the problem the first time. And they conveniently had a refurbished one just laying around when my friend asked them to check out the disc drive. KINDA OF SUSPICIOUS TO ME. So needless to say I will never take my computer to them or for that matter recommend them to any one. If you have a problem go to apple in alb and and if they can let them fix your computer in the long run it is a hell of a lot cheaper then this place. And if apple can not fix it look into how you can maybe fix it your self. STAY AWAY FROM THESE PEOPLE EVEN APPLE SAYS SOOOOO. Too bad I have to even give them a star they don’t deserve any.

I dropped my MacBookPro and it took a year for problems with the monitor to kick in. The machine was still young so they recc. a new clam shell. They explained how it can take a year for a hard fall to manifest. 3 years later machine is still very happy. Staff is super knowledgeable, they explain everything clearly up front and afterwards, turn around is amazingly fast so you are not without your machine for long. It’s an absolute joy to have a team of Apple professionals in our little town of Santa Fe!

They told me the optical drive on my computer was bad & it was cheaper to buy an external drive (from them, of course) than fix it. Which I did and it lasted 4 months. It turns out that the optical drive was fine all along. So I got lied to, had to spend more $$ and they are suppose to be apple certified. I will drive to Albuquerque in the future to the Apple store.

Excellent resource for both business and personal Mac and PC users. They did an excellent job diagnosing and repairing my PC maintenance concerns and also work with help me upgrade to a new Mac book Pro, Airport time capsule-​router and all the accessories I needed. Excellent Service provided by all of the staff. They are the only authorized Mac Service center in Santa Fe, A+ and Apple Certified. They estimated all costs for me clearly and we’re up front about they’re return policy. I can’t recommend them highly enough!

Through a series of mishaps that would have been comical if not so sad, I basically destroyed my hard drive in my Gateway all-​in-​one over the weekend. But I found these reviews – thank you! – and made an online appt with dotfoil for first thing Monday morning (9:30). I’ve lived in Santa Fe for 13 years and «rapid» here is anything that happens within several weeks, so I was stunned that I could expedite the order ($ 100 well spent), get a call from a technician (Anthony) within a half-​hour saying he had started working on it, a call in about an hour more with the diagnosis (dead drive). I took in an external drive with backup data, and these guys had me up and running by the end of the day. The restore was so perfect and so fast that I began to disbelieve that I ever had a problem.
Great work, Dotfoil. Professional (unusual in SF), competent (hard to find), friendly and efficient (impossible to find!). The last time I had a computer problem and took it somewhere else, my experience was exactly the opposite of the dotfoil experience.

This is absolutely the best computer repair service in Santa Fe. I manage a computer lab of 15 high end Mac computers, and we take all of our repair needs to DotFoil. They are honest, friendly, and extremely reliable.
They also put customer satisfaction ahead of making $… I recently called to discuss hiring them to fix our small business network and instead of taking the job, Tom talked me through the process of installing a new system by myself that would be more reliable and cheaper than hiring them to come troubleshoot the issue. We saved close to $ 500 because he cared enough about customer service to turn down a job and tell me the simple way rather than charge me.
Highly Highly recommend these guys, they are top of their field and a pleasure to work with. Gordon H below me is either lying about them, or had a very rare experience.
Prices can seem a bit high, but thats typical for computer repair work.

Great folks here. Highly recommended for Computer work.

Ugh. Didn’t even try them. Hostile and aggressive attitude drove me right out of the store! Yes, the previous reviewer was right about Dotfoil being upfront about costs. But when a consultation about how they would go about fixing a mac-​mini was reduced to «a hundred bucks an hour», «it takes as long as it takes» and «no guarantees»…well, let’s just say that I didn’t feel overwhelmed with confidence in their abilities.

Super-​friendly staff who have consistently gone out of their way to help me. Their prices are reasonable, and they’re always clear and up-​front regarding costs.
Yay them!