Enterprise Rent-A-Car

Didn’t have the truck at the office. Had to drive to another Santa Fe location to pick it up.

I just want to let people know i had amazing customer service. They will alway a get my business from now on. They even greeted me upon returning the car. I love this place! Enterprise you made my day!

I always get the best service here. Customer service is wonderful. This is my 3^rd time renting from the same place and I’m happy and will continue to rent a car from this enterprise.

I was very pleased with the service I got at the St Michael location and the location on Cerrillos (closer to the airport). If you’re staying in Santa Fe U NEED A CAR! especially if you’re coming from a city where the train come every 5 minutes. Julio Blake and Ozzy made the pick up and return painless. We were picked up at buffalo thunder and dropped off at the airport awesome!

Excellent Customer Service! Had the pleasure of working with Julio, he went over & beyond to satisfy my families needs. I will recommend this place to everyone I know is in need of a rental. They know how to keep their customers happy. I will be visiting them on my next vacation.

SUMMATION: Rater slow, but busy, which was okay. Withholding vital information was not okay. I can see why this place has gotten terrible reviews. I wanted to give them a good review, but when I learned that they gave us a defective car on purpose, did not warn us, and thought nothing of it!
GENERAL: These are all pretty much the same and well known; therefore, I will not go into extreme detail.
NAME: Enterprise Rent-​A-​Car
MY RATING: Terrible [1 out of 5]
CHAIN: yes. More than 7000 locations throughout the USA, Canada, UK, Ireland, and Germany.
TITLE: «Shame on You» [Yelp, review #161, 17 November 2014 (TripAdvisor, not posted) and 6 January 2015]
NEW MEXICO TRIP REVIEW NUMBER: 15
STAFF: Kristen Morrissey, Senior Customer Assistance Representative; Saxon Reed-​Christian, Assistant Manager
WEB PAGE:
TELEPHONE: (505) 986‑1414; FAX: 505−986−8017
LOCALITY: 1611 St. Michael’s Drive, Santa Fe, New Mexico 87 505
OCCASION: Rented a Chevrolet Cruze for a week.
HOURS OF OPERATION: 7:30 am-​6 pm Monday-​Friday, 9 am-​noon Saturday, closed Sunday
GREETING: okay
SERVICE: Took a few minutes to be waited on, but then they friendly and informative. Manager checked on us.
PROBLEMS: (I) Took a long time to get the car. They explained, several times, that Monday was their most busy day. They also apologized several times.
(II) There was a stain on the back right seat that I had to ask them to list.
(III) The next day the low tire pressure warning came on. We took the car back to them. They filled the tire. Two days later, the warning came on again. We tried to fill the tire, but the warning would not turn off. This warning worried us. When we turned in the car, we told them about the warning not working. They told us they knew about the problem before. They gave us a car with a defective warning system and did not inform us. Even when we brought it back to check, they did not warn us. The worse thing was that this fellow thought there was nothing wrong with their behavior. If they are so unconscious, uncaring, and incomprehensible, may be you should go somewhere else.
DANGER: The low tire-​pressure warning (see Problems) blocks the driver’s display, which is irritating. We were on a 2-​hour, 1-​way trip; therefore, this was also dangerous.
REVIEWS: rated Terrible, 1 out of 5, 4 reviews (Google). Now we know why. I should have trusted the reviews.

Great service from this team! Stayed late and went out of their way to get me home.

Excellent prompt service with a smile.
This location is located in the very busy downtown area. Pick up from our hotel located a few miles away was fast. Although they didn’t have the car we wanted, they did not hesitate to give us the upgrade.
We were also allowed to drop off at the airport Santa Fe airport with no extra charges. Just remember the Enterprise parking spots are located in the dirt and not in the nice paved spaces next to the terminal.
There was no closing paperwork and the charges were not accurate, but a quick phone call remedied any discrepancies quickly. Do check your paperwork!

They charge more when you return the car than you were quoted when picking up your car. The only reason I booked here is because the offer pickup and drop off. I usually rent from Budget down the street and they’ve always been fair. Only reason I didn’t use them this time is because they couldn’t guarantee a pickup and drop off. Next time it’s back to Budget.

I rented from this Enterprise location on a recent trip to Santa Fe. Saxon, the salesman we dealt with, was very friendly and didn’t try to push us into additional coverages that we didn’t want. Everything went well with the rental and we returned the car, as planned, after hours on a Saturday (office hours on Saturday are only 9:00-Noon).
Because we returned the car after hours, we obviously didn’t get a receipt there. When the charge came through on my credit card, it was a little higher than I expected. I almost let it go but then decided to pull the receipt off the Enterprise website. On the receipt, I saw there was a fuel charge, which was clearly an error since we returned the car with more fuel than when got it with. I called this office and they quickly admitted this was a mistake and reversed the erroneous fuel charge.
Now, this certainly may have been an inadvertent mistake, but one can’t help wondering if they try this with after hours returns. If the customer notices and calls, they reverse the charge but if they don’t notice (or don’t go through the trouble of downloading their receipt, as I almost didn’t), they keep the profit. Whatever the case, do check your receipt thoroughly if you rent from this location and especially if you return the car after hours.