FedEx Ship Center

Our FedEx Express driver is off (ie creepy). He comes to the door whistling and laughing to get my dogs barking and then laughs away. I ask him to please stop and he laughs, while cupping his hand to his ears (ie he can’t hear me because the dogs are barking), then he laughs again. He has complained to my husband and I that he has to walk 10 feet across dirt rather than gravel at my house (he yelled this into the window one time) and complains that he has had to drive over dog poop and it gets on his wheels and he smells it all day. I have complained to the 800 number but the local Santa Fe office does nothing. I have requested for them to hold my mail and I will pick it up (30 min each way to pick up). The 800 folks can’t even seem to ensure their unstable employee is not on my property. Welcome to Santa Fe (the down side of living here). Use UPS whenever possible, they get it right and are friendly.

I received an email indicating that my package was delivered to my door at 10:56. I arrived home at 11:10 and there was no package. I contacted FedEx three times and was told that a local representative would call back within two hours. I still haven’t heard back from them. At this writing FedEx is holding firm and saying they delivered the package behind my gate and I don’t even have a gate. Of note, my address is on the mailboxes, and on both sides of the pole that holds the mailboxes. So how my package could be delivered to the wrong address is beyond me. This is not the first time this has happened — it’s the second time in two weeks!

I’ve always liked FedEx for business to business shipments, but run far and fast if you’re residential because they simply DO NOT CARE about residential customers at the Santa Fe distribution center. (Which I think shares this same address)
On Dec 7 2011 I was due to receive a package that was shipped 2^nd day. When an exception occurred saying ‘Delivery not attempted’ I called and was informed that the drivers were recalled at 5:30, whether or not they completed their routes.
On Dec. 8 my package was once again on the truck. Now one might expect that they would start with the deliveries that were not completed the day before. WRONG! Dec 8 passed, and another «Delivery not attempted» was shown in my tracking. When I called customer service again they said the only thing they could do was note in their files that I really need my shipment.
I requested that they hold the package so I could pick it up myself, and was informed that because they HAVEN’T EVEN TRIED to complete the delivery, that it was against the restrictions of the shipper. My options are to either hope that FedEx delivers, or try and get the shipper to release their restrictions on the package.
In summary, if you’re a business enjoy your fantastic FedEx service. If you’re residential, sorry you’ll get your deliveries IF there is any time left after we do business deliveries.