H&R Block

I give them 2 stars only because the man who did my taxes (Jeb) was very concientious. My problem is that I had a time sensitive issue that I needed to respond to the IRS regarding a problem in my 2012 taxes which H & R Block had done, in a timely manner. Spoke with the person who writes IRS letters (Monica) BEFORE she went on vacation. She said, «Oh, no problem I will take care of that when I come back on July 11.» I went ahead and wrote the response myself and just needed to ask her a few questions totaling less than 5 minutes of her time. Left messages when she returned to work and did not call me back. I called again, and she was quite rude in spite of the fact I told her I just needed a few minutes of her time to look over what I had put together. rude, rude and more rude, but I am not to be put off… called again and she told me «I HAVE EXACTLY 2 MINUTES.» Okay, it took about 2 minutes of Miss S…‘s valuable time as I am quite organized. She really needs to be fired and if I could help that in any way, including going to her boss, I would. I will NEVER have these people do my taxes again… exhorbitant fees, sub par performance, and God help you if you ever have a problem. I went to a REAL accountant and paid him to look over what I had done, (which he approved of) and got my letter in the mail just on time to get it to the IRS on time. Can’t wait until next year when they bug me on the phone to make an appointment for my 2014 taxes. I WILL give the caller an earful they won’t soon forget. Their was simply NO REASON for this woman to behave in this manner.

There’s a reason why you need to get the optional insurance at H & R Block… For the past two years they essentially double-​taxed me. I went to a certified CPA this year after the Blockheads did my taxes and realized that. I took my findings back to H & R Block and the corrections were made and I ended up with $ 760 bucks back, and a coupon to have my taxes done for free next year… Which will most likely be the last year I use them ever again.
So they made good on their insurance, but I still feel slightly peeved because it took Block two weeks to iron out their mistakes…