Ortega’s On the Plaza

Had a great experience here last night. Beautiful shop with lots of selection. The saleswoman who helped me was amazing l– not pushy at all and helped me find exactly what I was looking for. Came out with an incredibly gorgeous necklace from Ortegas!

Buyer beware! They have a NO refund policy and they do not tell you this upfront. They will only give store credit. They will not even give $ 5 back if you buy something $ 5 less. Horrible customer service. They «size you up» immediately when you enter and then treat you accordingly. I come to Santa Fe often and have bought things here before, but will never return again. My friend bought earrings and wanted to return them the next day, and they said no. I just will not deal with an establishment like this.

Horrible costumer service! They just want your money and they don’t care about their customers. I am traveling and had second thoughts about earrings the next day. The sales girl stated there were no refunds and I could only exchange. It would have been nice if I was told this when I bought it. Yes it is printed on the receipt, but after I buy something I check the price to make sure it matches up… I don’t typically read the fine print. If their store policy is going to be that strict then they need to tell customers up front. Anyway I searched and searched for something not horribly overpriced and finally found something, but it was $ 10 less. Even then the sales girl refused to refund the $ 10 and she informed me it would be store credit. Great I basically lose out on my $ 10 unless I want to spend 100+ or more. I would never shop here again.

I recently visited Ortega’s in Santa Fe, and bought a turquoise squash blossom pendant. When I asked the price of the pendant I was told $ 250. I decided to buy it. My friend and I were in a rush to catch a bus, so I quickly signed the credit card receipt without looking at the total. To my dismay, when I got home, I saw that they charged me $ 525 for the necklace, more than DOUBLE the $ 250 I was quoted verbally. I asked the friend who was with me what price she remembers I was quoted and she agreed that it was $ 250. I have been trying to reach them on their 800 number and can’t get through. I intend to challenge this charge on my card, and hope I can get some satisfaction. My bad yes, for not checking the total on the credit card receipt before signing! But their bad for pulling a fast one!

I bought a pair of ear rings that broke the first time I put them on. I have called Ortega’s several times and no one will return my phone call. I need to return the broken ear rings for a credit to my credit card and the business will not call me back with details on what to do. I am very disappointed with this business and will never shop there again. I am now forced to call my credit card company to handle this matter. Purchased 8÷24÷2015

Love, love, love Ortega’s! I wanted a silver bracelet and the selection is amazing! As another reviewer mentioned, everything is laid out by designer which makes it very enjoyable to browse. Our salesperson, Anna, was knowledgeable, helpful and incredibly easy to work with. She wasn’t in a hurry and allowed us to look at as many options as we wanted. I tend to get a little intimidated in specialty stores, but Anna made the process very simple. If you are in Santa Fe and do not visit Ortega’s, you are cheating yourself! I really wish they would get an online catalog for those of us that can only visit a couple times a year!

Perfect location.
Huge selection of jewelry by many different artists.
Friendly staff.
All the jewelry is placed in display cases by artist. I enjoyed looking at each case and seeing the different styles. The cases are well organized and well lit. It was like a feast for the eyes wandering around the store. The staff were helpful and would pull out anything you wanted to see. You can also try on the jewelry. There are a wide variety of prices to choose from but the items in the cases don’t show prices, so you have to ask. There are also cheaper earrings hanging on displays on the counters.
I bought a pair of earrings by a local artist. I really liked them and went to wear them the next day and the clasp on one broke. We were still in Santa Fe, so I returned to the store thinking I would have to get a refund. They were able to quickly replace the hoop that the earring was on and also they gave me an extra back-​up hoop. I appreciated that they gave me the extra hoop and also said that if I had been back home I could have mailed them the earrings to fix or for a refund. The customer service was good.
I will definitely come back here when in Santa Fe. The selection is huge and with my customer service experience, it’s a great place albeit expensive.

I was very impressed with the service and attention I received from Robin on my visit to Ortega’s. She explained the different types of turquoise and what to look for when making a purchase. I had done some research on my own before deciding to shop for turquoise, but she greatly expanded upon what little I knew. She was very patient as I browsed the store and waffled between which piece to buy. I am very happy with the vintage bracelet I bought, and I would recommend this store, and specifically Robin.

They took very good care of my grandmother and entertained her for a few hours. ann, the sales clerk made sure that she got just what she wanted. I was very pleased with the service.

I really dislike writing negative reviews, but I’d really like to help someone else avoid the the trouble we’ve gone through with this place.
While on vacation my mom bought me a beautiful pair of earrings, for $ 200. I wore them twice. The second time I wore them, I noticed a large stone had fallen out. They were glued into place, which is not the best way to secure a stone. I assumed a simple call to the store, and offer to return the earrings would result in a refund… considering they were not cheap… but I was wrong. Here I am, three ignored phone calls later, with dud earrings, and my mom is out $ 200. No one even answers the phone!!! I have left multiple messages!
What kind of business does not return a phone call to a customer who has spent $ 200 on a faulty product?!? We’ve advised my mom to contest the charge with her credit card company– which will work b/​c she has capital one– and I guarantee they will give her a call when they see that the money has been taken back.
As a small business owner myself… I am disgusted that this store would take advantage of my older mother and steal $ 200 from her… b/​c that is what this is… robbery.

On a recent trip to Santa Fe, I stopped by this store on my mother’s urging. She loves it and said it was right up my alley. I went in, was immediately sized up and was then followed around with a watchful eye until I left the store. I don’t know if it because I am black or because I look young (even though I am over 30) that raised suspicion but I certainly wasn’t going to give them any of my money. I bought a GORGEOUS (and not cheap) turquoise ring from another shop a few blocks away…

Extraordinary collection of contemporary jewelry arranged by artist. A leisurely visit here is a worthwhile education for both beginning browsers or experienced collectors. Take your own esthetic pulse in reaction to the array of stone materials to find that very special one piece of jewelry. there is a small but significant case of vintage items. and we were so grateful for the gracious and informative staff — – this is NOT a snooty retailer despite its elegant ambience! thank you, Denise ***

Love to visit this store when in Santa Fe. They carry artist that you cannot find in other stores. Whether I was looking or buying, the staff are always helpful and informative. Find some pieces to be a little pricey.

They have a fabulous selection of jewelry from some of the top designers in the southwest. Highly recommend for anyone looking for a memorable experience and special piece.

If you can try on an Antonio Pineda $ 5,000 museum quality Mexican silver bracelet, this place must be cool. I love the jewelry here, and it is all investment quality pieces. If it breaks, you might be in luck where the artisan will repair it for FREE! I had 2 bracelets snap and crack, and the repairs are FREE! I just have to pay for shipping, which isn’t so bad. Carol from NY told me to come early to get my bracelets repaired during Indian Market, and I did — the store wasn’t open, but the storekeeper let me in early and got me quickly on my way. Amazing assortment of baubles, new and old. No website that I could find, so it is a fun treasure hunt of jewels.

Living in Santa Fe and the southwest presents so many options on where to buy your Native American jewelry. I choose Ortega’s because of their quality and selection and the extensive knowledge the staff has about the jewelry, the different mines, the history. They have taught me a lot about southwestern jewelry. I have actually never seriously shopped anywhere else in Santa Fe for this type of jewelry. The people who work at Ortega’s have a passion for what they are selling and I just don’t get that feeling from any other store.

This store has some very interesting and different things. Some of them were beautiful and definitely my taste, others, not so much. But that’s what’s so great about this store. The artists use a lot of traditional materials turquoise, spinney oyster, etc, but with their own unique style. It was cool to see all the different types and styles of jewelry.
Be sure to ask for Elmore Lopez as he was very nice and helpful and very very adorable.