Pak Mail

I recently shipped an eight foot antique farm table from western Michigan to New York City. The local Pak Mail store contracted with this location in Sante Fe for the long distance shipping services. Over time I grew unhappy as the table was estimated to arrive within 1 – 4 weeks (per the local store) but had to wait 10 weeks for it. Some factors for the delay seemed reasonable, such as difficult logistics going into NYC, winter weather, and trying to ship during the holidays (end of Nov to arrive end of Dec). I initially had a hard time finding out the cause of the delays or even locating the table, until I called up Del, the owner of the shipping services and the Sante Fe Pak Mail store. He returned my calls promptly and with his help I was able to find out the table was secure and safe and being stored at a distribution hub in Atlanta. He also helped to figure out that he had passed on the wrong phone numbers for me to Atlanta, which is why I never called them back and they didn’t put the table on the weekly truck to NYC for 2 – 3 weeks. I’m not sure where the phone number mistake happened as there are several moving parts and Pak Mail business owners in the mix for a shipping transaction such as mine, but after relaying my disappointment in the arrival having taken more than double the time I was initially quoted, and because of an office error, Del and the Grand Rapids store agreed to my request of a 10% discount. The table itself was well-​cared for, arrived blanket wrapped and the delivery team offered to put it together after hand delivering it inside my apartment. Despite the error, I feel that Del came through and agreed to the discount, even though I understand it is rare. I do feel like Del was responsive and listened to my concerns and I did appreciate his personal touch. I would use this shipper again.

Loving PakMail. I frequently need to ship a variety of artworks from the lower range to the high brow likes and I trust PakMail to ship it all. The staff is friendly, and helpful and provides several options to make sure I’m making the best decision to ship to my clients.
I also own a mailbox there and it’s great to have a downtown address that receives large packages.
Had to give a review for this locally owned and friendly store… I would recommend using them to ship your precious goods and especially if it’s fine art.

I moved to Santa Fe last year and am thankful I picked Pak Mail to rent a post office box. They are warm and friendly, reliable and made me feel welcome in my new city. Having to be in and out of town, they reliably held my mail and packages and forwarded as I needed. Whether it be short term or long term, I highly recommend these nice folks.

Pak mail off the Plaza 369 Montezuma Ave. Santa Fe, NM is one of the most experienced shipping stores in Santa Fe, MM. I always get greeted by name and always feel so welcomed by all the staff. The great part of the store is these Employees know their business very well, I can not say enough of Pak Mail, may my hat go off to your business. Obvious anybody that has a bad comment, does not really know the staff. Great Job Pak Mail your the best in my book. Thank You & I give you 5 Stars!!! *****

Highly recommended. I recently helped a family member to move who was also giving items away (from jewelry to large furniture to glassware).
The office crew were prompt and professional every time. Nathan and Jacob were who we dealt with.
The movers who came to the house to pick up both large furniture items and small boxes of glass ware were skilled and experienced; getting everything into their truck un-​dinged. Also the moving guys had good personalities which really helps when there are 4 stressed out family members in the room. :-)
They helped us get big & small stuff to 2 local homes in the area that day. Took other items to be shipped out of state to their warehouse which depending on our items & options may take just over a month for delivery.
At the last minute, day of shipping, I had to change the address for all the boxes going to a specific person because that person had a sudden move to another town. I emailed them late at night, checked in with Nathan in the morning and he and Del, the owner, had called the warehouse and taken care of it.