Railyard Urgent Care

I had some symptoms of infection and decided to make sure it was nothing serious. Seeing the reviews on Unilocal I went Railyard’s website. I checked in for what I thought was an appointment ½ hour later. I printed the check-​in receipt and took it with me as was instructed. I was given the usual forms by the receptionist. Gave her my insurance card, filled out the forms and waited and waited. After a about 40 minutes I asked the receptionist what the hold up was. She said, «Well, first come first served.» I asked her if the check in was worthless and she said basically yes. After another time, maybe 15 — 20 minutes, she went and checked, came back and said, there was a mix up and no one knew I was there!!! As I waited a woman came in complaining of chest pains and nausea. I thought she received rather cavalier treatment. I finally saw a PA then an MD. Both were efficient and competent. When I left the woman with chest pain was still sitting there. No offer to call an ambulance? Get someone to see her asap?

We visited Railyard Urgent Care in a case of an emergency on a vacation. The facilities are nice and the staff was ok. We waited about an hour to be seen, which isn’t too bad given that we had an emergency and we just walked in. It appears there may have only been one doctor on staff, Dr. Watson that evening. Everything was ok for the most part, EXCEPT for the major things that in the end are what REALLY count. Because of this, I give this place a 1 star. As a parent, you must go with your gut for your children, regardless of diagnosis… go with your gut. If you feel that something isn’t right then I urge you to get a second opinion. On the night we visited, my 8 yr old daughter had fallen and injured her foot/​ankle. She couldn’t walk on it and just a minor touch to it hurt. After the doctor saw her he called us parents to see the X-​ray on his computer. He went over it with us and said he didn’t see anything of concern. He said he would send it off to a radiologist to confirm and would get back to us w/​results the next day. He said he thought it was a sprain and gave us the care treatment for that. What really churned my gut and made my intuition become active was, during the conversation, he said he thought she might be liking the attention of all of this. I felt that comment was completely out of line and it felt wrong for him to judge a child’s behavior that he saw for 10 mins. I kept quiet since but deep down, I felt something else was wrong. Before we left I asked for a copy of the x-​ray to take. It was clearly obvious the foot/​ankle hurt her, so I listened to my intuition and I made an appointment with her normal orthopedic doctor. The next day the call came in from Railyard, saying that the radiologist reviewed the x-​ray and nothing showed up. I can only assume the actually sent the x-​rays — who knows. At her orthopedic doctor we gave them the x-​ray we got from Railyard and within a fews minutes of looking at the Railyard x-​ray, he told us that she had a fracture. He showed us the spot that was the fracture… it was as clear as day. We were floored since Dr. Watson diagnosed her injury as a sprain, saw no fractures on his own x-​ray, and claimed my daughter was probably liking the attention. I knew my intuition was spot on and I was so thankful that I listened to it and made the appointment with an orthopedic. Two months later, our orthopedic took a follow-​up xray and we could see the bone is now healed. I am sure Dr. Watson wasn’t trying to misdiagnose and people make mistakes, even doctors. So always use your gut and if something doesn’t seem right then get a second opinion. The extra comment he threw in was very unprofessional and really bothered me. I wouldn’t go back to this location as misdiagnosing a broken bone while having excellent physical evidence (i.e. the x-​ray image) you can look at, doesn’t instill confidence. I can only imagine the consequences for our daughter had we treated the injury as a sprain and not followed our gut.

Not impressed. The receptionist was the best part of the experience; she was professional & competent. The doctor, not so much. I didn’t need a lecture to poo poo my concerns, just to be told people usually go to the ER for such shite. If I need to go to the f’n ER, let me out of the box– you call an office — and I will go to the ER. Thanks for the tip on the baby aspirin.

We are from out of town, only visiting Santa Fe, when my very young daughter got sick. The experience was okay while we were there. She had a bad ear infection, fever, etc. However, we flew home the next day and on the plane her precious antibiotics slowly leaked. I called them immediately upon discovering (that day) and I was told they would be able to fax the prescription from the day before to our local pharmacy. Great! NO. Nothing. I called back SEVEN times, each time a different story. «Yes we can.» «Oh we already did.» To «well the person who told you we could doesn’t have a provider in today to actually do it.» Um okay, how about a straight and correct answer, as my baby does NOT have her antibiotics. They strung me along so long that by the time I tried making an appointment with her pediatrician to write a prescription, it was too late. I even stressed the urgency of not having a dose for her, and the whole staff (at least 3 – 4 different people) were SO INEPT that nothing got done. This is something I paid cash for 2 days ago, and you think it would be easy to fax a prescription. But nope. They screwed me over, wasted my time, and hurt my daughter.

This place is the BEST in town PERIOD! Have treated my parents with kindness, professionalism and efficiency. In addition unlike so many doctors and other urgent cares when they send a script to a pharmacy it is done. They absolutely hold themselves accountable. Cannot recommend this place more.

I came in last Monday with a bad cold while visiting family, and knew I needed some help. I found this place on Unilocal,and the reviews were very helpful. I saw Dr. Troy, as I liked to call him, and he was amazing. He actually took the time to listen to what was going on with me– something doctors generally are short of from patient overload. This place was different.
It is very welcoming, clean, warm and inviting like most clinics are not, and the Receptionist Jody was wonderful.
I ended up getting four medications, thankfully none were antibiotics, and I’m back home feeling much better.
Since I visit Santa Fe fairly regularly, I know exactly where to go if I have another medical urgency– Railyard Urgent Care is the best. I highly recommend them.

The staff is awesome and super professional. The office is very clean, and the doctors and nurses really seem to know what they’re talking about. We have been here twice now, and would go again, and would recommend this urgent care.

I have returned again, on a Saturday morning. I was the only person in the waiting room (it was before 10 and I have learned that Santa Fe doesn’t move much until after that time) but it was a quick, easy, very professional visit. I have a regular dr in Santa Fe, but I highly recommend Railyard Urgent Care for immediate needs and to our touristas who need medical care away from home.

We were visiting from Florida when my husband got sick and I needed to find an urgent care open on a Sunday. I found Railyard Urgent Care on the Internet and definitely made the right decision. The facility was exceptionally clean, the staff was very nice and professional. We saw Dr Watson who was awesome, not only did he take his time with you and not rush you in and out like a lot of clinics do, he was very personable. Thank you Railyard for fixing us up. I would recommend this clinic.

I’ve seen one brilliant doctor here twice, who is thorough, explains lucidly, and is familiar with rarer conditions usually in the domain of specialists; so much better than my incapable GPs at women’s heath. I’ve also spoken with a doc on the phone about my medication and he was patient and explained the medication issues clearly. They seem to be a sharp bunch.

First time here. Not impressed at all. Have been waiting for and hour and 15 min and have not seen the doctor yet. The plus side was the Doctor, he was good. When will theses place care about customer service…

This place and its employees are awesome! Both times my daughter and I have been in there, we’ve waited maybe 10 mins. The staff is always kind and courteous. The doc gets to you fast, and is thorough. Had the meds to the pharmacy by the time I got there. It’s new, so it’s clean and up to date! Thank you for being there for us.

This is possibly the very worst clinic I’ve ever gone to. HORRIBLE. Staff phenomenally unresponsive and liars. The doctors seem okay, but the incompetency of their support is unbelievable. I went in with severe bowel pain, cramping, bloating, diarrhea and was at least given x-​rays of my abdomen — but the blood work I had done across town though faxed to them twice, didn’t reach the doctors — who asked me to return to them to work this through. I will never, ever go back. Extended my illness by days by their incompetence.

Only go here if you have no other option. The front desk staff is marginally friendly although completely humorless, and Dr. Watson is friendly. However, there absolutely no tolerance for follow up at this facility. If you are not better in a month, do not make the mistake of calling in. They will tell you they cannot help you.
It’s fine for one visit. Do not expect anything beyond that.

I was the second patient there this morning and was greeted by a very angry young woman, Amber Jarmillo. She was more interested in looking at her text messages on her cell phone than attending to my medical report. She then informed me that my Medicare Insurance had been canceled and they wouldn’t treat me. I immediately left and went to Ultimed and was greeted by a very pleasant and upbeat young woman that got me into to see the Doctor immediately. And of course, my insurance was not canceled. I DO NOT RECOMMEND THE RAILYARD URGENT CARE…

Went into this Urgent Care thinking it was going to be as horrible as the others we have in Santa Fe. I was pleasantly surprised. They were extremely helpful. Did more that what was expected, and gave advice that no other provider has ever given. The staff was friendly, The facility was very clean. The Nurse and Doctor were beyond compare. If only the rest of Santa Fe’s Medical Facilities would catch up to the standards this Center lives up to.
Highly Recommended.

Go here before anywhere else!
Very clean and modern
Short wait
Attentive
Thoughtful
Friendly
Thorough
Helpful
Great at what they do.

Two years ago my family and I were in the Santa Fe area visiting friends, and my son Carter came down with a high fever. We went to a clinic and Dr. Watson was the Doctor that was on duty at the time. He made us feel like he knew us and treated us like family. Carter had the flu and Dr. Watson gave us great advice about how to make him (and us) feel better, and gave us his contact info so that we could reach out to him if anything changed. We only wish we lived closer to him and his new clinic so that we could go when needed.
He is hands down the best Doctor that we have visited and wish him the best. You are in good hands with Dr. Watson.