Toyota of Sante Fe

STAY AWAY! We thought we had a great vehicle here, we asked for pictures of the vehicle, any possible thing that could be wrong with it, and the carfax. The carfax was clean and they admitted to small scratches that they said could be buffed out. We asked multiple times for good pictures of every aspect of the vehicle and if absolutely anything was wrong. They said it was a great vehicle. We put money down to hold it and purchased a flight to get it. When we got there they had failed to tell us that the entire front end of the bottom of the car was full of rust. With the integrity of the vehicle going like that we couldn’t buy it and asked to be shown other cars. They would not budge on prices at all and were completely unwilling to work with us even though they lied to us saying that there was absolutely nothing else wrong. Now we have to buy a flight home and stay in a hotel instead of driving our great car home. A waste of hundreds of dollars and a report to the better business bureau.

If they even deserve a one star. Worst experiences of my life. I had so many issues with my car, that I finally traded it in. Service was friendly but not effecient in fixing anything. They made me promise to give a 10 star review every time I was in service, which I think is very rude to demand.
Not recommended to anyone. Albuquerque is a short distance away, go there instead.

Dishonest dealership that is unwilling to work with customers even when there is a pile of proof that they’ve swindled someone into buying unnecessary new parts for their car.
The men working on my car in svc were great and completely ha my back on some sketchy dishonesty from the folks that checked me out in the svc department. These folks don’t work on your car, so be sure to read verbatim what the mechanic has states bc that is not what the check out folks always share.
Dishonest boys club that doesn’t think women know anything.

I wished we lived in Santa Fe so we could use the Toyota of Santa Fe service team for all of our auto needs.
Andy (on the service team) was a lifesaver when our vehicle needed to fixed while we were on a quick trip from Denver.
An accident on work done to our car had been made by our Denver dealership back in May. Unfortunately, due to the nature of the work that had been done, the repair could only occur at a Toyota dealership.
Andy and his team happily liaised with the Denver shop, communicating with them about the problem, the solution, and ultimately the payment. — every step of the way. I was so relieved to not have to be the middle-​man between the two shops, and completely trusted Andy to sort everything out.
Not only was his communication with the Denver dealership top-​notch, but his communication with me could not have been better. He went way above and beyond what I’ve ever experienced to ensure I was aware of progress over the 2-​day span of our repair.
I can not say enough good things about Andy and the Toyota of Santa Fe team. I wish them all the best.

To sum up, this dealer is not honest. I ordered a 4 runner in early May 2015 (with a deposit) because they did not have the required color on the lot. In early July, I contacted the dealer, and was told that Toyota refused to accept the order, Huh? Maybe the most ridiculous excuse ever concocted. A car company that would not deliver a car that was ordered? Strange. I believe that they entered the order, received the vehicle, parked it on the lot, and sold it for a higher price than I my contract amount (which was based on internet pricing). They made almost no effort to keep my business after this fiasco. This dealer is bad news and should be avoided

Melvin told me that the warranty I bought was good at any Toyota Dealership across the country. Very important as I told him I’d be spending some time in Tucson and then moving back to North Carolina. The Executive Branch of Toyota just told me that my warranty IS NOT valid in the Southeast. He has not responded to my calls yet either. My salesman was great but I believe, in my opinion, Melvyn has acted in a fraudulent, deceptive manner.

The good: it’s the only place to get a Toyota of any sort in Santa Fe, NM. (Well, maybe that’s good.) The bad: pride goeth before the fall. The salesfolk can be high-​pressure.
We’ve been working with this dealership and various and sundry of its employees for *many* years (shall we say, over 30?) from way back when the name and owner was «Sauter» and I bought one of the old original LandCruisers. (Wotta vehicle – sorry I sold it.) Then it was «Beaver». Then Linda sold it to the current folk.
We set off a Rav4 against a Subaru Forester for our last buy. Several trips to each dealer. The Subaru rep was cool, calm, and low-​key. The Toyota folk ganged up to play on our brand loyalty. «Do it *now*. You *need* this extra feature or package and you’ll be sorry if you don’t get it. (Sure is neat, huh?) There’s *no way* we can negotiate. Don’t wait: can’t we sign you up *right now* (wink, wink)?»
After 30 years, we swapped to Subaru. The Toyota rep called us next day to ask our decision: we tried to be nice but he abruptly hung up with a huff.

Impressive service department — car was finished early, no charge for screwing back on something under the bumper (instead of a 485 $ repair,) and they even washed my car ;-) Thanks to Diego, Jennifer, and the team for a really nice customer experience!

For dealerships, Beaver Toyota is as good as it gets. I’ve only two service appointments with them so far, but the service has been exceptional both times. Fast, courteous and well organized

They were nice the first time I went in, incompetent the second, and I just made a call to see if they could look at a noise my car started making after I hit a bump in the road – $ 105 just to look. I had a fine oil change the first time, but with the poor service on my second go, and the outrageous fee for looking under my car… these guys are ridiculous. Unfortunately they are across the street from where I work. Too bad. I will never go back. The two stars are simply for the nice service I got the first time. But I do not recommend them.

The dealership and service department were much better when it was Sauter Toyota. Since it turned over to Beaver I noticed a slow degradation in the quality of service and the prices climbed. My worst experience was when I was having a vehicle serviced, which had lots of miles on it, although Toyota vehicles go forever. and a pushy saleswoman tried to get me to buy a new vehicle and then went out to talk with the mechanics working on my vehicle in the service bay. Not sure what her intent was, however it really seemed fishy. There are not dealer Toyota expert mechanics in Santa Fe that I really find superior to Beaver. Toy-​Auto-​Man is one of them worth trying.

Bought a Prius just before I left AZ for NM and when my first service came due, I went here for the first time. I came away impressed. Carla, who scheduled my appointment, was very friendly and helpful, as was both Frank in the service department and the gentleman who checked me out.
They have a nice customer lounge with snacks and drinks, and the work was super fast.
I’m pleased that this is now my local dealership and I look forward to experiencing the same level of customer service in the future.

Brent Buell was awesome! Just picked a car on the website and went through a painless purchase process which is always a pleasure.

I recently purchased my Prius from Brent Buell at Beaver Toyota in Santa Fe. In the past, car buying has been an all day affair with much back –and-​forth between myself and the dealership. Brett made this purchase very efficient time-​wise. He explained the functions /​mechanics of the car in detail and made sure my phone was all synced up before I drove off the lot. Brett and the staff at Beaver were a pleasure to deal with.

I went to purchase a car with a personal check. I asked what I needed to bring with me. When I arrived at the dealership. After driving an hour and a half. They had me fill out some paperwork. They ran my credit without my permission. They never asked or told me anything about a credit check. I wasn’t financing the car I was paying full price. OK it’s 745 at night and the stupid manager asks me to go get a cashiers check. Knowing I’m from out of town and it’s 745 pm. They were not helpful at all. They pretty much acted like they didn’t want to sell the vehicle. I’d stay away from this place best to go ahead and drive elsewhere!

After dealing with several different car dealerships and their sales personnel, we finally found an honest to God helpful and trustworthy dealership and sales person. BRENT Buell was very helpful and clear on what the dealership could offer us. He made our visit enjoyable and in the end, we found what we were looking for and left feeling extremely satisfied. We highly recommend taking a trip to Beaver Toyota and asking for Brent when searching to buy a Toyota!

I drove in without an appointment to get help getting the third row seat of our Sequoia.
It took 30 minutes and several people, but they figured it out (there was a bent latch). No charge and were very nice about it.
I appreciate great customer service. It’s a pleasure to leave them a nice review.

Just before leaving Arizona for Santa Fe the arm that pulls down the rear lift door on our Highlander SUV and is the heart of the auto shut feature pulled loose. We happened to drive past this dealership on Saturday afternoon and stopped by. A mechanic repaired it on the spot at no charge. It may have been a simple repair for them, requiring the right tool and a deft touch, but it was much appreciated.

K9 friendly waiting room– awesome

We came here looking for a Prius and were shown a great early 2001 model with low mileage and excellent condition. Doug gave us a test drive and was really low pressure and straight forward. He was able to give us the KBB price and everything seemed really fair. My sister and mother have also bought used cars from Beaver and while I can’t speak for them on the experience, they’ve gotten good prices and their cars are going fine after several years.