US Post Office

I would rate less than one star if possible. Since last spring 2015, I have had to call five times because John, a mailman, never delivers the mail on the date it is due when vacation holds expire. Not only that, but I have to call to get my mail delivered. I have now talked wtih three supervisors who have all said they would talk with John. Today they were going to hand-​deliver my mail asap due to it being over two days late, but then they called me three hours later stating they had nobody available to deliver it so I could come in and pick it up.
Last spring, before ever speaking with supervisors, I spoke to John directly and he said I should come pick it up when I am gone so long and argued with me that I was gone longer than 2 weeks (it was 10 days). I asked why does the USPS website give you the option to have it delivered if that is not an option. His supervisor did not agree with him.
If this was a private business they would be out of business. Unfortunately, this service I am working and paying taxes for does not provide the basic service it is required to do — deliver mail! How difficult is that for a mailman to do? I guess it does not attract the best and the brightest or it is too hard to fire inept government employees.

Thee Worst Post Office in the Nation. .. hands down!
Why you ask?
Let’s start with the wait and the customer service:
The wait is around 20−30minutes. Most of the staff is rude and unprofessional. I had ‘Sparky’. He was extremely rude and worked inefficiently with no sense of urgency. Sparky had all day but I did not. For example, when I told him the wait was unacceptable he told me, «Go back where you came from!» How professional and hospitable Sparky!
Having lived around the world, I’m not accustomed to this type of unacceptable customer service. There are numerous reviews on Google regarding the rude and subpar customer service experiences at the Pacheco Street post office. The Pacheco Street post office is a prime example as to why post offices should be privatized! Then maybe employees like ‘Sparky’ will realize that without customers he does not have a job.
Avoid the Pacheco Street post office at all costs. Unless you like to waste your valuable time and receive rude and deplorable customer service.

If I could give this place zero stars I would. I have filed numerous complaints again the carriers who are lazy and refuse to do their job. I have had 8 packages not be delivered because the driver can’t be bothered to get out of their car. They lie constantly about attempting to deliver packages and I had to open a federal offense case when they started stealing our mail. Oh yeah, and don’t even try reasoning with them, it won’t help.

This post office is awful! The male staff especially are terrible. Long lines and bad service– I have a lot of time waiting here

The most inefficient post office EVER! Be ready to camp out awhile! Fourteen people were in line in front of me. Only three employees were working and one of them was only giving out mail, not waiting on customers in this line. Nearly everyone complained when they finally got to the counter. Each time, the postal worker’s response was to joke loudly, «Just wait till vacations start; it’ll be even slower then.» No one was amused. Avoid this place with every fiber of your being! We are on Day 5 of trying to obtain a key for our common mailbox. Mark Mares is the only person who handles this, and he’s only available by phone from 8 – 9 am and 1 – 2 pm – and my experience is he’s not really available even at those hours! Customer service is non-​existent at this location, and they don’t care.

OK, going to the post office is never a treat and having lived in cities for most of my adult life, I am used to waiting in lines. I did not find this post office to be much different than most others I have been in, so I am not certain why people are so down on it. Anyway, I did have to wait about 30 minutes, but when I did get to the counter the post person was very sweet – certainly as sweet as anyone should be expected to be when she stands in the same spot for eight hours and deals with dozens of annoyed patrons. I think it is fine. I am trying to recall if I have ever been in a five star post office? I don’t think so, and I am not sure what one would look like. Shiny, probably shiny.

Wow the reviews are spot on. A new ride at an Amusement park have lines that are way shorter than this post office.

Rude staff mediocre service no manager on site it look like a third world country postal service.

Only come to this post office if you have an extra 30 – 45 minutes to waste. They never seem to have enough staff scheduled to work.
Bonus star because the staff is usually friendly despite probably having to deal with grumpy clientele who are frustrated from the wait.

I have never seen the postal employees so slow then they are all over the Santa fe area. They are under staffed, rude, don’t call you back when you are trying to track a package. I wish there was another alternative for mailing Christmas cards. I won’t be sending any this year because of USPS in Santa fe.

The place is obviously short staffed and lines are always long here. So, before heading out, mentally prepare yourself for a long wait unless you are able to use the self-​service machine (which has been out of order twice over the last few months). Santa Fe needs to build some more post offices, there are not a lot of them offered (which by the way, two of them are hidden in malls)!
The postal attendant was rude, rude, rude to another customer. After waiting in a long line, a customer goes up to the counter without being told to do so and you’d think the innocent customer killed the postal attendant’s first born child! The postal attendant just started complaining to me (who DID wait to be called) about the customer. I understand that customers can get annoying but there is no excuse to openly vent about your dissatisfaction about customers at the front counter. Besides, you are government employee who has a cushy job, competitive wages, good health benefits, pension, and other perks, so I don’t feel sorry for you! If you don’t like your job, quit. Otherwise, shut your cake hole!