Bank of America

I’ve always had good service here, even though all I usually come in for is to get quarters for the laundry, which I wish you could get from the ATM. I recently set up a new account here and the new accounts rep was very professional and explained the terms of the account to me clearly. As far as long lines, that’s going to happen everywhere you go (the market, etc.) so I just play with my phone until I’m called.

Same less than mediocre service you expect from all bank of America branches around Los Angeles. Long lines, attitude of clerks like you owe them and very limited parking. There is a water fountain so thats good :) ATM works and i prefer to deal with a machine versus Bank or america employees

Yes, Bank of America is a Big Bank. My family still banks there for over 45 years. They have gotten bigger and the lines do seem to get long very often. Personally I moved my personal and business accounts out of BofA over 10 years ago to a small bank that is more pleasant and easier to use. I still go in for family stuff and have found the Tellers and Small Business Banking very easy to use. Guess I am lucky or is it that I have come to a time in my life where stuff does happen. Small Business Banker Sonam Dickey has been very helpful and gets 4 stars.

Five stars for Edson Moran! He is professional, patient, extremely knowledgeable and reliable. He has helped me with several banking issues and consistently provides excellent service. He is, by far, the best banker there.

5 stars for Mary Soltan ! She is the most helpful banker I have ever had. If we consider America which is really hard to get help from someone you can get help from her easily.
When you call her even if she is not working she could her best!
Come by here and definitely find Mary.

No parking space at all. But safe area because of the UCLA. No standing in a line, don’t have to wait. U just go there and do your business immediately. Good place if u re in a hurry

Came here Saturday at 1:55, bank doors are locked and posted hours are til 2pm!
I wasn’t the only person here either 10 other people came to the door while I was going around to the front. It’s completely unacceptable for a banking institution to close earlier than the posted hours. This is not a mom-​and-​pop ice cream shop.
Unacceptable.

I had been banking with Bank of America since 2005, but had to close my 3 accounts today after the less-​than-​professional experience with manager Carmen Nario and her staff. I’ve visited about a dozen branches over the past decade, and this one seems to be the worst run. The staff was completely disinterested in helping me. Maybe I just caught them on a bad day or maybe that is just the culture she has instilled there. Either way, I don’t see myself doing business with the company again.

I have banked at this branch for 21 years. Chiefly because of one person who works there: Carmen Nario. I saw her today while I was banking, and remembered she greeted me the first time I ever entered the bank and has made me feel like family ever since. She’s friendly, helpful, knowledgable, efficient, and goes out of her way to find a solution that fits MY needs. With so much automation on the big old information highway, it’s REALLY nice to find a human being who can help solve whatever problem you have. And no problem is too big for this employee. Everyone at this branch is kind and helpful; CARMEN is simply the best there is. Thank you Bank of America! Nancy Linehan Charles

Love Bank of America! I could be biased because I really didn’t have the best experience with my previous bank but so far I’ve liked everything that Bank of America has had to offer.
There’s free parking in the back as long as you get it validated inside. Make sure to get the stamp! If I’m going at night I haven’t had too much trouble finding meter parking in front. I’ve never not been able to park in the two years that I’ve been going to this location.
It’s also nicely air conditioned and has friendly tellers! I’m a fan of the lollipops in front.

Increíble Atmósfera,
Un banco como cualquier otro, pero de la diferencia la hace quienes trabajan aquí, el mejor servicio y buena atención, muy simpáticos y amables, en especial Daniel.
Realmente disfruté el momento en el banco, cosa que es increíble!

If I could give a zero I would. I’ve been with Bank of America since 1995. Recently the bank charged me numerous fees that made my account go further and further into the negative. ebay was trying to get a small charge through and BofA kept tacking on $ 35 charges for a $ 3.51 charge from ebay. Called and they said… sorry would not reverse any charges. Went into the branch where I waited for almost an hour to have them tell me they could not reverse charges. They also told me that should it not be brought current they would ding my credit. I deposited the cash and wanted to close my account yet will do so upon being able to transfer any type of automatic transfer. Bank of America when I first opened an account was a great place due to all the locations across the US. Now they have abused that position by knowing unless you’re placing serious funds (Which reside in another bank called City National) that they will treat you as if you are a mere annoyance. Nothing new and we all know people love their banks and cell phone companies right? That said BofA have become the greediest of them it appears and I’m glad I have my Union Bank accounts as well. Maybe its time for that Chase one… They’ve been pretty aggressive. See you in my rear view mirror soon BofA and loyalty from 1995 is hard to buy. Let’s see if someone from BofA even reads or responds to Unilocal comments. Doubt it as I’m sure the amount of negative far outweighs any positive. Funny enough though look at my reviews of Union Bank and you will not see the things I’m saying here about Bank of Amerigreed. My 2 cents!

Worst branch manager took so long to do anything, computer malfunctioned and place is understaffed

I dont want to knock all the employees here because I have had some tellers that were helpful, but do not try to talk to anyone in the offices. They are extremely rude and unhelpful– if you can avoid it, its much better to talk to the customer service representatives on the phone.

The lines are long, the tellers are uninformed and the manager Carmen is rude and uses a condescending tone when speaking to guests which I find so rude that I am using the mobile app to write this review giving the bank one star. If a guest has a question you are capable of answering it in a friendly tone vs speaking to them as if they are an uneducated child. I would boycott this branch if I weren’t required to come to this location for my account.

Caution before opening an account:
They charge an online FEE of 3 Dollars –each time– for a Bank of America account holder in good standing to make a 3-​day ACH transfer of money to another domestic institution regardless of size! i.e.: B of A to Citibank, or B of A to Wells Fargo. Most other banking institutions allow free ACH transfers – go and check! I am not talking immediate money wires here which most institutions always charge – I am talking a charge for just a 3-​day domestic ACH. Interestingly, they do not charge for ACH money transfers INTO the bank at any time.
Had I known this I would have never opened an account here – they trap your money in! I can’t wait to close this account.
And: If these are the FEES that they charge for a simple common ACH, can you imagine what their other fees are?
—
From their website on the transfer page:
Delivery speed * Learn more about your delivery speed types, fees and limits:
Delivery within 3 business days: $ 3 fee, ACH transfer
8 PM ET cutoff time. What is an ACH?
Delivery on Next business day: $ 10 fee, ACH Transfer
8 PM ET cutoff time. What is an ACH?

Love ‘em or hate ‘em, it’s B of A. Staff is ok. Lines are predictably long. Are they better or worse than any other bank? They all seem the same to me.

Located on a corner this little place has much to offer. However, because of difficult location the parking can be a problem. As you go inside, youll be met with stairs ready to take you up to the bank. Once you enter pass this point, then it depends on the day you come, some days its busy… period. And some days… well empty. The tellers are friendly or what I have experienced so far. The only complaint I have is there
PURELL. I may sound like a germ freak but youll be surprised how dirty ATM machines are… enough said

Love this bank! They are everywhere and you never have issues finding a branch. I always come here since I work in the area and it seems like its not as busy as other
branches exept when it’s pay day, then everyone is busy!!!

Somewhat small branch but still gets busy on the weekends! Had to wait a bit to open a new account but was greeted warmly and was «updated» about my wait time, etc.
Worked with Victor — senior personal banker, great service!

In a Business Climate dominated by unproductive, dispassionate people who possess career-​stifling Traits of «Complacency» and «Incompetence» whereby conducting any form of business from ordering Food for Delivery to Hiring an Attorney to handle a Divorce is almost always filled with disappointment and consumer acceptance of sub-​par service and product such that you want to shift gears into Road Rage at the stupidity and lack of appreciation demonstrated by people lucky enough to even have a job, it is absolutely INSPIRING to come across Professionals who not only do their job but who go one step further and actually SOLVE YOUR PROBLEM. Amazingly, I am talking about two (2) executives at the Bank of America at the Santa Monica branch on Wilshire and 15^th Street.
Yan Kleyner, Sales & Service Specialist, and Carmen Nario, Assistant Banking Manager, made me feel like I was the CEO of a Fortune 500 Company (and please trust that Bill Gates need not concern himself with my ever-​expanding net worth of $ 2,500+) when I asked them to help me comply with some information requests I needed for a time-​sensitive project. Yan LISTENED to exactly what I said and he obviously took note of my pressurized time frame because within a day or so he provided Banking Reports that were Precise and Responsive to the issues I had discussed with him. I was unaware that the information I was seeking could be so codified but Yan researched what I was up against and decided to make my job even easier. Initiative? I thought we were only importing it these days from China?
Due to the voluminous amount of Copies necessary to create the Report, the Bank apparently had a policy of charging $ 3.00 PER COPY but Yan and Carmen asked the Bank Manager to HELP ME as the Copy Charge would have been Substantial and I had merely asked for any «reasonable consideration» given my status as Long-​Standing Customer. Well, I was astonished when they gave me the Reports and simply wished me good luck with the Project.
I am a big believer in the Power of the Pen. The Advent and Ease of Consumer Forums such as
magnifies that Power and thus I believe those who use the Pen as a Sword should be very careful with what they say. If they are going to be legitimately critical and even harsh as regards to a particular Service Provider then I think they have an obligation to commend those Businesses or Employees who create the exact opposite experience. It is for that reason I am writing this
entry about the Bank of America in Santa Monica on Wilshire and 15^th. I can’t vouch for other Branches of the Bank or for other executives but Yan and Carmen seemed immediately dedicated to SOLVING MY PROBLEM and to Yan’s credit, since he was the day-​to-​day contact, he didn’t take his foot off the gas until I was smiling and FULLY SATISFIED.
Maybe I got lucky having met two (2) very nice people and my experience has nothing to do with Bank of America. However, those who know me would vouch for the clichéd, but true, axiom that «if it wasn’t for BAD luck, I’d have NO LUCK at all.» Therefore, I must conclude that Bank of America is doing something right by having turned out such knowledgeable, pleasant, capable and passionate Professionals. Now, if my favorite Sunday-​morning Brunch Joint would stop putting Mayo on my Sandwiches despite my repeated pleas to «Hold the Mayo,» I might have to actually start thinking that my Luck is changing.