Caliber Collision

Caliber was great. The staff was super friendly. They fixed up my car and got it back to me 2 days early. Everything was handled through an insurance company since someone hit my parked car. Caliber called the insurance and handled everything. Thanks for getting me my car back!

I went in yesterday afternoon to pick up a customers car to bring to another body shop. I drove 45 minutes to get there and called earlier in the day to ask if the car was a driveable. I was told it was. I get there and waited. Not to mention, I was in line and the front office staff helped someone who came in after me before me. When I told them I was there to pick up a car, they were not kind and said they didn’t know where the car was. Then when someone finally found the car, I asked for other parts of the car that were taken off the vehicle. The gentlemen seemed to not want to give me the customers parts. After leaving with the car, I got about a block away before the fender liner was dragging on the ground. I had to then go back to leave the car. Therefore, the car was not driveable and I wasted half my day to go pick up this car and not even get it. No one was nice to be or acknowledged me. I personally wouldn’t take my car to this shop.

My service advisor John Yacobian took care of my care. He supports the Allstate claims. I rear ended someone’s car causing my baby bad wounds. Insurance wanted to put junk yard parts on my Lexus to save money which would have ruined my precious Lexus. Luckily I got all new OEM parts. However the headlight was used. I was ok with it until I noticed scratches.
I called John and spoke with him about the situation. He agreed to have the shop absorb the costs of a brand new OEM headlight to ensure my car was back to pre-​loss condition. He did the right thing even if it was more expensive. Thank you very much John for restoring my baby!!! We are driving as happy as can be!

I took my girlfriend’s truck here to fix a door that had a big dent from a collision with a post. We dealt directly with Nino and he gave us a very fair estimate. I dropped the truck off on a Monday and it was ready by Wednesday evening. They replaced the door, waxed and detailed the truck and it looked brand new again. Nino was quick to reply to any messages or emails and made us feel comfortable about the job getting done correctly. Thanks to Nino and all of the staff that helped fix the truck. 5 stars for customer service, quality of work and speediness. Can’t go wrong here.

My second visit to this location had some issues and certain services for the repair were not done correctly. That being said, management effectively communicated with me and worked hard to get the matter resolved and everything worked out great.
Will be using this location for future repairs (hopefully don’t have to) and will be recommending them to friends.

I am a 72 year old woman who was involved in my first accident. I was side-​swiped while waiting at a red light. I did not know what to expect. Princess and Areya, who were our first contact, put us right at ease and we were laughing and relaxing within minutes. Our friend, who was an executive for a large company, said «You only have one chance at making a first impression» and they were exemplary. He said if he were still working he would hire both of them in a minute! Our service advisor, Ken Hazz, was awesome as was the young man, Ryan, who drove us to our friend’s home.
They have kept in touch through emails and, even though we have to drive from Banning to Santa Monica to pick up our car, I would not change it for anything!!!
Thank you each and everyone!

Great service, fair to work with. No problems. Sedrik, Princess and Areya are awesome!!! They will take good care of you.

Von was amazing, he took over right away, got the part in record time, the shop did perfect work, and there was nothing but the utmost professionalism in fixing my Honda Accord Hybrid
, brand new that got rear ended! It looks new again!

Geico uses Caliber as one of its hubs for handling a lot of claims, so when my car got rear-​ended on the freeway, we got directed here by the other party’s Geico rep.
Very smooth and efficient spot. Got the car damage assessed quickly and the offer from Geico to total the car and give me the payout came through in about an hour. We needed a few days to decide and the rep here (whose fault – Geico’s, Calibers? not sure) kinda let us down on not arranging a rental like they originally agreed to. That would be the one star knockdown from a five to a four. I feel like they should have people up on wheels immediately because we all know that without a car in LA, you’re kinda going nowhere fast.
On the upside, Caliber has by far one the best women’s bathrooms I’ve ever seen. It’s big enough to actually drive into it and it’s only meant to be used by one person at a time and so you feel like you have a palatial powder room all to yourself. An unexpected bit of luxury in a very banal place.

I had a friend who brought her car here. So while I wasn’t a customer, I did come to help pick it up. Princess and Areya at the front desk were friendly, funny and made our experience simply wonderful. Thanks guys!!!

What a well run helpful business! They had a Geico adjuster waiting and one of their specialists (John Safaryan who was amazing, helpful, fast and nice!). Great experience. Quality place.
Update: they fixed my car in 48 hours!!! Looks amazing. Couldn’t ask for a better experience. Highly recommend them!

One unfortunate part of living in Los Angeles is the inevitable bangs and bruises your car will suffer. We are fortunate that Caliber Collision will come to our rescue and make the process of filing insurance claims, fixing dents and dings & getting in a safe and affordable rental car a smooth and painless process! I had the pleasure of working with John Akopyan last week, the experience with him and the entire caliber team was fantastic. He coordinated with my insurance and fixed my car fast and beautifully. I also loved everyone at the in-​house Enterprise rental car office– they gave me a great rate on an excellent rental car. Thank you Caliber for such a great job!

I would crash my car again just to get to work with this well-​oiled machine. Areya was lovely and professional. John took care of every detail. Above and beyond. 10/​10, would crash here.

I’m giving this place one star because they are nice and courteous to you in person.
1. Lack of communication– I’m currently having my car fixed through insurance. On the day I was supposed to pick my car up they failed to inform me that they were going to postpone the pickup for another week. I tried calling 6 times today (the day of my pickup) both before and after lunch with no return phone call. Finally on the 7^th time I was able to leave a message in order to wait
2. Lack of commitment– my car was postponed because they never «saw» any frame damage until they actually took my car apart the day of and had to order new parts. It just happened again a few minutes guts ago with some after market stereo system parts (which is covered by my insurance).
I have yet to get my car back nor was give an estimated pickup time for today. This will be updated once I get my car.

These people begged for your business and when you go there they don’t come true. I had to go 2 times to their office and they assured me the claim was approved. They did not even called the other party.
Very lazy and bad customer service.

There are a lot of one way streets concentrated in the area so depending on which direction you are coming from, you may have to make full circle rights to get here. I made several attempts bc my navigation disregarded the one way streets which became a bit of a hassle. When I finally drove in to the driveway there were plenty of designated parking areas for various insurance companies.
From that point you walk in and friendly receptionists guide you and connect you to your appointment advisor. My insurance advisor was nice and professional and made my adjustment a breeze. Will definitely come again if needed but hopefully not. Lol

If I could give this place 0 stars, I would. That is how unbelievably disappointed I am with Caliber Collision and the work that was done here. Getting into a car accident that left me vehicle-​less was bad enough. Dealing with Caliber was the icing on the crap cake.
I got into a car accident at the end of May, and on the insistence of my insurance provider, I sent my car over to Caliber on Colorado. I should have known things were off to a bad start when on the day of, I did not receive a confirmation call that they had received my car for over 5 hours. And the only reason I knew it arrived was because I had called (TWICE) and on the second time it had «just arrived.» Sure…
I understand that repairs take time. There was a decent amount of damage to my vehicle (about $ 8k) so the three weeks that it took to be completed was inconvenient, but also understandable. What I did not appreciate was being told that I would receive a call every Monday and Thursday with updates on repairs. In the three weeks, I received exactly two calls. TWO. When I hadn’t received a call in over a week, I had to call and then I got the «Oh, it will be ready by the end of week.» …Okay.
I picked up my car that week. It took them over 45 minutes to bring it out to me, even though I said I will be by to pick it up at X time. About 3 blocks from my home, a warning light came on about the airbags. I called back, and I was furious. They had my car for three weeks, and now there’s an error. «You’ll need to bring it back.» So I did. 30 minutes later, I’m informed that they need to take the car to the dealer to get the warning lights reset and they would need to take back my car.
They gave me a rental, which is the LEAST they could do.
I had the rental car for a week. When I got the next call to let me know that my car was done, I got a call at 4p on Thursday. And then I got a call from the rental company, Enterprise to inform me that Caliber wasn’t going to pay for my rental after today. No no no. I already dropped everything once to go and get my car. They had to work with my schedule, and I informed that I would bring in the next morning.
So I finally get my car back. Excited, happy, and finally done with Caliber… EXCEPT when I went to roll up my passenger side window, I hear a hideous sound from the motor straining trying to get the window back into place. Before it does, you can see it visibly shift off it’s track. So now, my window is completely jacked. I don’t know a lot about cars, but I know this could be pretty plainly observed by simply operating the window, and should have been a simple and quick fix for «professionals.»
So to reiterate:
— Poor communication
— Work not completed to quality or efficiency standards
— Completed work is not properly checked and verified — unless by an outside party
— Simple issues with mechanics were not remedied or completed after four weeks in the shop
Knowing what I know now, I would have NEVER agreed to send my vehicle here, despite my insurance’s recommendation. I would have found another, better rated body shop that could perform the repairs, on time, efficiently, and without any «take backs.»
Honestly, this place is the worst. And I refuse to come back here to get my window fixed. My insurance will have to figure out something else. Caliber Collision can clearly not be trusted to fix my vehicle to it’s condition (or as close) to prior to my accident.

Incompetent location.
I recently had a claim that I was bringing to this shop. It was with a large insurance carrier. I did not have a claim number yet, but I told them the insurance company I was going to go with. They said they were busy that day and I should go to their Lincoln location. I said okay and drove over to their location on Lincoln. Got the estimate. Shortly after I received my claim number from the insurance carrier. I called my insurance company and they said they need the estimate submitted electronically from the location I receive the estimate. I called this location and the guy said his location does not do work for this carrier, the location on Colorado does. Which means they knowingly sent me to another location where the quote would not be valid.
Now they are saying that I should of come into the Colorado location. This wasted a good part of my day and since I am limited on time, the value lost was greater than an additional trip out. I still need to get my car fixed, however it will not be at this location.. . Ever.

I’ve unfortunately been here a few times, but always receive great service and care. The staff is friendly, knowledgeable. helpful, and kind. Sedrik, in particular, has always been great at making me feel comfortable and taken care of. There is an enterprise attached to the location which makes things very convenient and easy. I will continue to come back here!

I guess if you are reading this you have gotten into some sort of an accident or maybe you just need some body work done. This place treat you with respect, dignity and they are friendly. They do a great job. we completed the repairs on my sweet convertible that I love in just about a weeks time.
They also fixed a dent on the side of my car on the door for only $ 85. Most places charge over $ 100 just to do that. although I reside in Beverly Hills, I went here because I knew they would take care of me and they certainly did.
I highly recommend this place and that’s why I gave it five stars :-)
Great job