Closet World

The worst experience possible. Rude customer service, pushy sales people, incompetent sales people and installers, and overall a very sketchy company. Save you money and go elsewhere. I wish I had read some of the Unilocal reviews before I signed up w closet world and threw away $ 5k. The sales lady was off by 4 inches with her measurements of my sliding doors. That should say enough!

A cost estimator came out to my house to give me an estimate of the cost. She stated that if I gave her a $ 500 deposit I could get a refund at any time. I decided not to go that route, but they charged my credit card anyway and are refusing to refund me my money.

I literally hate this company. I called them last week to ask for a refund because we simply can’t afford the closets we put on lay-​away and they called back today and said no, and kept saying they were «following CA state law of 3 days to cancel». I am aware of the law, I was asking for them to be good business people and give a long time customer a refund. In addition, they call me constantly trying to sell me closets and they use my cell phone number they got from me when we first did the order. I told them to stop calling and they never take me off the call list. I have been a customer for years and this is how they treat me during a difficult time. Don’t fall for the «this is the only time we can give you this price» that the designer/​sales person gives you. We did and now we are paying for it dearly.

OK so I just had my closet installed by closet world. Go figure who would’ve ever used a closet company it’s always the most expensive right? Well, closet world was completely competitive gave me unbelievable product, I am beyond thrilled. YmmmTheir product even arrived two weeks early. They had a cancellation and installation and asked me if I’d like it sooner. Of course I took it sooner.
That brings me to the installation. Julian was outstanding. So efficient his care and I to making the product be its best. Shout out to you Julian. And to finish that off Julian’s supervisor Albert called to make sure everything has gone smoothly.
I am one happy camper you guys rock

if you ever want to have closets installed for residential or commercial… NEVER USE THIS COMPANY… their «mantra» is… our guys called out sick… and this will happen day of install. incapable of measuring properly, install for my boyfriends closest was so horribly put together, they had to send back out their «best» to tear down and rebuilt from scratch. on a business level, not timely, excuses on «sick», not measuring properly and leaving a complete mess due to not being able to complete job… they require you to pay in full before final install… i gather this is due to the fact they know their work is crap, so this locks in full payment.
bottom line… never use them… they have been nothing short of a nightmare for me!!! i would give zero stars if i could… disgusted!!!

Overpriced. 40% off coupon is a total scam. Without it the cost of a simple build in would be over $ 5000… Are you kidding me ??? For that price I can buy movable furniture at a high end store. NOT A GOOD VALUE. The rep will initially over quote, then call the manager on speaker who’ll provide a minor discount, even with the discount, small simple closet build it is about $ 2900… Half of this cost is just for the doors … BS beware.

I’ve worked with a lot of service providers and this was by far my worst experience. If there was a way to give them zero stars I would have. We wanted a custom closet for our nursery and a hallway chest of drawers and cabinet to use as a linen closet. Initial consultation went well. My wife and I both work full time, and the lady was able to come on a Saturday. We walked her through what we wanted, she sketched the project and provided an estimate.
We wanted to price some other companies, but she told us that her estimate was only good at that time and we needed to decide on the spot. I told her it was out of our budget so wouldn’t be able to accept on the spot without checking with others. She called the home office and was able to get the price down to what we were willing to pay so we signed the contract and scheduled the installation.
The installation was supposed to take a couple of hours. Unfortunately they were not able to do a Saturday so we scheduled for weekday afternoon and my wife took a half day off of work. The installer showed up and was friendly. I say installer because that’s all that really happens. Everything is cut in advance of their arrival, so all shelves and drawers are pre-​made and the installer just installs. No cutting or custom work is done on site. Unfortunately the initial measurements taken for both the nursery and the linen closet were incorrect, so the shelves and drawers were unable to fit in the space. Additionally, the sliding glass doors we ordered require two installers due to their weight, and only one guy was there. Because they don’t actually do any cutting on-​site, and because the guy couldn’t bring up the sliding doors, they needed to redo the order and reschedule. Attempt 1 = FAIL
The redo was scheduled for the following Friday. They gave us the last four hour window at the end of the day 3−7pm, so my wife again had to leave work early. The problem this time was that they never showed. Even worse than that, they never called to tell us that they weren’t showing. It was only when we called at 6:45pm to inquire on their ETA that we were told the installers prior job went long and they would not be coming due to the late hour. Had we not called, I’m not sure we ever would have gotten the message and likely would have missed our dinner plans for the night. ATTEMPT 2 = FAIL
Fortunately due to the errors they said they would come the next day, a Saturday. This time they showed up with drawers the right size, but the handles and knobs on the drawers and cabinet doors were not what we ordered. The drawers had two small horizontal handles on each side, instead of one large handle in the middle of the drawer. Additionally, the side panels had holes in order to adjust shelving. We didn’t ask for or want the holes and told him gives us a panel without any. Well they don’t have any non-​hole panels available. Oh and since the installers don’t actually do anything but install, he couldn’t fix these problems on site and we had to schedule another install. ATTEMPT 3 = FAIL
On the fourth attempt we finally completed the project. That said, we really aren’t happy with the quality. While the closets and cabinets are functional, they look cheap, have bruising and knicks on the panels, and aren’t worth what we paid. Additionally, I got nothing from Closet World to compensate us for the incredibly poor service we received. Some sort of discount would have been appreciated and probably would have gotten the price down to where the quality turned out. The only positive thing I could say is that the installers they sent were very friendly and listened to our gripes. But those guys hand’s are tied and I blame management of the company for doing the minimum to get things done. Definitely stay away from these guys.

Their business practices are very sketchy at best.
I tried to cancel the contract that I was very pressured into signing and putting
a deposit of 1200 to «save the low pricing» only available that day.
I tried to cancel my contract on the 4^th business day and I received a call from
a very rude supervisor by the name of Johnathan, who proceeded to inform me
I would not receive a refund.
Rather than charge a cancellation fee his whole solution was to not compromise and I would just be out the 1200.
I would suggest that anyone doing business with them use extreme caution, I really don’t even
understand how they became as big as they are treating people the way they do.

I HIGHLY SUGGEST YOU LOOK ELSEWHERE. CRAFTY BUSINESS ANGLE, POOR CUSTOMER SERVICE! Buyer beware. The customer pays 50% up front. They «throw in the installation» for free. So when they deliver the material, their policy is to have the balance paid in full, even before they install. That means you’re paying everything up front before you can check their finished work.
COMPANY TOO BIG. INFORMATION LOST IN THE SHUFFLE: I informed the person who set up the appointment that it’s my policy NOT to pay for something before the work is complete and that they had nothing to lose. We had a signed contract and they could easily put a lien on my house if I didn’t pay. Everything was in their favor. The only leverage I had was to wait until the closets were installed correctly before I paid. They threatened to stop work. So by the time I got to Roman, the district manager of Southern California, I was furious!!!
Also the estimator neglected to mention that an electrical outlet and light fixture would need to be moved which meant me scrambling to get the electrician out there. This should have been noticed and addressed by them, a company that specializes in and only installs closets.
INSTALLATION: one of the closet ralis is too long which causes the supporting panel to bow. I need them to come back out and correct this. Installer was ready to sign off on it when I noticed one entire closet was leaning to one side. He was able to correct it with shims.
I found it fascinating, that during our major house remodel, I’ve dealt with plumbers, electricians, painters, a decorator, contractor, and cabinet maker. AND THE HARDEST TO DEAL WITH WAS CLOSET WORLD.
I gave this two stars because the closets look halfway decent but the company policies and customer service is a one.

My husband and I just added a master bathroom with a walk in closet and we wanted to get the most out of the space. Suzie was our designer and she was great to work with. What I really liked about her is that she made sure we didn’t add things that were unnecessary or things that would be cumbersome for us — we just wanted the essentials. She also provided us with good suggestions and alternatives to work within our budget. We wanted to make sure we utilized all walls in the closet to maximize space, and Suzie made a good design that did all of that while fitting in everything we asked for.
Installation was also really good — we actually got a call saying they could install earlier than we originally scheduled, so that was a pleasant surprise! The only down side is that the 2 valet rods we ordered somehow got forgotten, so they need to come back with them.
We haven’t put clothes in there yet because we are still waiting for the dust to settle, but we can’t wait!

I made an appointment with Closet world. They called to confirm the time and address the day before. They never showed up. Now normally, we would think it was a misunderstanding. But when I called to find out if the designer was lost or what the story was, the belligerent females that answered the phone were a shock. They were rude, belligerent and sounded like this happens all the time and it’s boring to them. Not one apology. Only the attitude of «ok. So we didn’t show up. Do you want to make another appointment or what? Why are you calling?» When I asked if I make another appointment will someone show up this time, her response was laughter. I called another company and they immediately told me closet world is known for horrible customer service. That’s the story. Make your choice.

I am happy with Closet world. It’s a good service and good value. The business model they have can be tricky so you need to be aware of how it works if you decide to do it.
You call and make an appointment for a consultation. A designer comes to your home and you have a talk about what you want and the designer sketches out plans for you. You negotiate a price and, if you agree, put down a deposit on the spot. In a few weeks an installer shows up and puts it together.
I would have to guess that 90 percent of any problems that occur, as with me, are with a disconnect between what was discussed with the designer and what was actually done. These are usually small details that get lost in the shuffle that are probably pretty important to you. The rule is this: If something you said can’t be communicated with the technical sketch, it won’t get through to the installer.
None of this is really meant as a criticism of Closet World, it’s more meant to be advice on how to make this work well for you. A lot of the criticism I hear about is «I told them something but they didn’t do what I asked for».
This happened to me and I think I understand why. Here is an example of requests and decisions that will probably get to the installer without much fuss.
1. I want my drawers to be 18 inches wide
2. I want the top shelf to be an inch thick
3. make sure there is at least 2 feet of space on the right.
Here is an example of what will NOT get to the installer.
1. Make sure the left shelf fits really snug against the wall.
2. I want to make sure the drawer doesn’t bump into the wall.
The designer will probably say that these things are fine, but you need to BE there when it’s installed to re-​communicate this. The designer isn’t saying he will make sure that happens, he’s saying that on the install day you can request these things. It’s a simple distinction but you just need to realize you can’t go on auto-​pilot once the design phase is finished. The installer probably never met the designer and you need to know that.
My advice is basically take good notes and once the designer leaves shoot an email to them listing exactly what was discussed and agreed to. That will make everyone’s experience much better.
As I write this I have a Closet World installer in my room completely re-​doing my closet (s) because a bunch of things didn’t come across and we really needed them fixed. They’re here doing a great job and I’m appreciative of it.
The price is right. I recommend upgrading to their nicest hardware for drawers. It’s not much more expensive but really makes the difference. Also some of the designers aren’t fully informed on things like limitations and what can be made custom, so make sure they ask when they call the office.
best of luck.

Micha Kuechenhoff, the sales representative came in to give me a quote on extending my previous job with Closet World. I wanted to add some extra shelves for my rental unit as renters have been complaining about lack of space.
She was very friendly and came on time. She had strong organizing background and was able to provide excellent advice on how to improve existing space and storage solutions.
She was honest and did not try to upsell me on the things I don’t need, even though she had an opportunity to up sell me during the consulting session. I appreciated that.