Dryclean Express

They have a great price for hemming pants and do that well, but beware doing anything else. I brought in a favorite dress to have a bra holder sewn in and specifically told them NOT to dry clean it because it would ruin the dress. They did and the dress stretched two size wide and shrunk in length. At the same time, a skirt I brought in many times before, also stretched. They denied both problems, but told me to go to the tailor in their other shop to have it fixed. Unfortunaely it’s too far for me and he’s rarely there.

«Should have listened to the reviews…» –Tiffany N.
«DON’T EVER COME HERE!!!» –Leanna S.
«Express yes! But HORRIBLE!» –Sean H.
«…outright deception… Don’t go to this place» –Mike B.
«This place borders on criminal!» –Me
I got my shirts back and they had laundered a silk shirt and left press marks on it. It was also still stained. Three of the shirts had new grease stains on them and a vest also had been gauged by their press. They’re pricing is deceptive. Pay a few cents more and go to a better place. Metropolitan Cleaners on Lincoln is the best cleaner in Santa Monica. You will thank me.

Should’ve listened to the reviews…
So my scrub pants are way too long, and I needed them hemmed ASAP. Since I work across the street, I thought I’d take my chances and just go here for convenience. How could they possibly mess up shortening the hemline right?
Well, I got them back the next day, and it looked fine at first. Upon closer inspection, I notice the stitching is crooked and uneven. –_​_​_​_​-​” sigh. You can look at my pictures if you want to see what I mean.
Huge disappointment. Luckily, it’s not an area where people would really notice, but that experience was enough for me to never want to go back… forget about convenience. I would be much more devastated if they ruined my nicer clothing. Quite honestly, don’t take your chances.

The result was absolutely horrible! Unfortunately I was in a rush, when I was picking up my skirt and dress, and checked them only at home. There was a hole in the dress, right on the shoulder and the small hook above the zip lock was torn away and missing. And it was not even cleaned well, as well as the skirt, which still had the very same problem I gave it in with! And they said nothing when I was picking up my things! Don’t go there! Ever!

I dropped off 5 shirts to be laundered at 2:30 in the afternoon. I asked if I could have them back the following morning. The employee called over the owner and asked if possible he said sure «give me till 9am tomorrow» I said sure, whats the cost he said $ 1.95 each.
I went to pick hem up he said $ 20,like he made it up, when I questioned him he said it was because I rushed him. I said you knew that before quoting me. He was rude and indifferent. I called to discuss and he said he charged more because I didn’t properly thank him for expediting. Unbelievable! It’s not the $ 10 but the attitude and outright deception. I will tell everyone I know about the experience. Don’t go to this place!

After having brought my pants here to be altered a few times I just assumed the negative Unilocal reviews were disgruntled customers, however after my last experience at Dryclean Express I see what they mean. I dropped off several pairs of pants to be hemmed, asking if there was any way I could get a deal since the number was so large and I have brought my stuff there numerous times in the past the owner said he couldn’t give me a discount, I asked if he would taper the ends of the pants at the same time for the same price as a form of discount, he agreed. I went over this again with him, his employee standing by and hearing the whole conversation. Fast forward to when I come to pick up my items, the bill is DOUBLE what I was quoted at. When I reminded him that we had discussed that there would be no additionally charge for the tapering he said he didn’t understand it at the time, thats not my fault, he said he’d knock off a few dollars. I repeated that was not the price we had agreed on, unfortunately the other employee who was there wasn’t there and I didn’t feel like arguing further. Needless to say, I won’t be back to have any of my clothes altered or cleaned at Dryclean Express – terrible business practices, the owner needs to get a clue that this is not how you run a business.
Also, it should be noted whoever does the tailoring does not do great job, of all the pants I had done half of the hems are uneven – they aren’t straight at all, there are obvious waves in them. When I showed this to the owner he said the fabric stretches, hmmm funny how the original hem didn’t have that problem and other tailors in the past haven’t had this issue.
Bottom line: save yourself a headache and the poor quality craftmanship – go somewhere else. I know I will be.

They will Ruin your clothes and not reimburse you!!! DO NOT USE THEM!!! Bought a duvet cover for $ 200+ dollars. I got a little bit if makeup on it, makeup in which wish easy to wash off. Brought it in for them to dry clean it… Even had to pay extra because it was delicate. We go and pick up the duvet cover and there is blue chemicals ALL I mean ALL over it!!! Blue chemicals covered in it thickly. The old man told us that was on the duvet before we brought it to him… We insisted it was incorrect just a little bit of dirt was on it prior and what was on it was dry cleaning or some other strange clothing cleaner. He has since tried three times to take it out and it will not… They refuse to give us our money back for the dry cleaning service and duvet cover… They refuse to do what is right for the customer and have wasted almost $ 300 of our money. Do not use them, your personal belongings are at risk!

Got my sweater back home and noticed it had a dime-​sized hole right in the middle of it.
This place is a joke.

This place just went above and beyond for their service.
I have been using Express for the last 3 years and have not had one issue. Which until today I took for granted. I get my dress shirts pressed and cleaned here and am very happy with how they look and the turn around time.
However; this morning I got to work and notice that a brand new Nordstrom shirt had a huge hole in the elbow and I had a meeting in 30 minutes. The cleaners is 5 minutes away from my office and i usually have a couple shirts ready for pick up. When I get there turns out I don’t! With a panic look on my face I asked Ray (the owner) if there is a place I can get a shirt at 8am on the west side in time for my huge meeting. He said no and I showed him my sleeve. He starts walking to the back and asks me what size I wear and comes up with a shirt the same color and perfect size. ARE YOU KIDDING ME!!! He hands it to me and doesn’t charge me a penny, he said it was his sons shirt and I need it more then he does. WHAT A LIFE SAVER!!! I made my meeting and shirt was perfect!
I am a person that is all about services. I will pay more for better service gladly. This is the most reasonably priced dry cleaner on the west side and with out a doubt the best.
They have a customer for life!!!
Go see Ray, the guy works 8 days a week there and he will take care of you!

Express yes! BUT HORRIBLE! Absolutely ridiculous! Irresponsible! Horrible job done and absolutely won’t admit to it. How can a business man run a business like this? They shrunk my covers by so much they are absolutely useless now. I had to pay a lot more and give the covers to someone else to see if it’s possible to fix them. I went back to let the owner know what happened. As soon as I started explaining he came up with all these excuses that made absolutely no sense. He kept saying «this is dry cleaners» over and over. I asked him «once» for a refund but he quickly and without hesitation said no. No apologies whatsoever! None! Again, cheap yes, express yes, horrible YES. Why waste money here? I would’ve paid double the amount he charged and waited a month but for good work. What goes around…

I took 8 pieces of clothing, some for dry clean, and some for stain removal. paid my money, collected few days later. When I went back home, I noticed the stains were not removed, and there were new stains on some of them which was odd. I drove back there, I informed the gentleman there are new stains, he said the stains was not his fault, and I already have worn these clothes, which was not true, but he offered to re-​clean them again free of charge. few days later, I collected the clothes, stains still there, tried talking to him, he said there stains are better than before and left. I thought to myself whats the point arguing with him, took my stuff from him, and dropped it off at another dry cleaner. fingers crosses this one will be good.

DONT EVER COME HERE!!!
Came because I had a coupon for 50% off and had a lot of dry cleaning. They were able to turn it around within 24 hrs. I was impressed. Until I came home and noticed a GIANT FUCKING HOLE in my blouse.
Whats MOST disturbing was that they didn’t say anything. I mean, did they expect me not to notice my shirt is RUINED!!!
When you fuck up, you apologize. Especially when you run a business. But to try n get away with it… Ohhhh you fucked with the wrong person.
BAD BUSINESS, BAD ETHICS, BAD PEOPLE.
I will come back and rage hell in your store.

Just bad!

I used to love this place, but over the years their cleaning skills and their customer service have gone downhill. I have gotten back garments with stains still on them; the prices seem to have gone up, and even if you bring in their coupon it still is high compared to other Santa Monica dry cleaners I have used.
I recently called to ask how much it would be to dry clean a rug, and was given a price of approximately $ 45. I brought the rug in, and I knew I should have had him look at it and give me an estimate, but I was in a rush and had been given that price over the phone so I figured it would be fine. I would have not been surprised to be charged even up to $ 60 since it is a shag rug and I didn’t know if that would be harder to clean, but when I went to pick it up, I was shocked to be charged $ 110. I told Ray, the owner, that I had been quoted (and I am pretty sure it was him I spoke to on the phone) $ 45 and he said they send the rugs out to someone else to clean and $ 110 is what it costs. Needless to say, I’ll be finding another dry cleaner.

I found this place because it’s convenient to my work and my previous dry cleaner wasn’t doing it.
I’ve brought many items here and never had problems. Prices are very reasonable. I’ve been to many dry cleaners through the years and this one works well.
The one young guy is really friendly every time I’m there.
And they’re super fast. Deliver late in the day and it’s ready 24 hours later.
Cheap and fast — can’t beat that.

I’ve been here countless times and I have to say that I am not disappointed by the service or the result of my cleanings/​alterations.
Ray and his staff have been nothing but friendly and fair* with me. They were able to successfully clean a (ridiculous) hoodie with leather that I own with no problem; the same hoodie I took to a closer-​to-​home cleaners (where I had to sign a release form for possible damage, which happened. It was my own fault for using a different cleaner, but I learned my lesson). After realizing distance doesn’t make up for quality, Ray’s crew took my jacket in and replaced the zipper while removing the damaged leather material.
In addition, I’ve had some holes caused by those damned silverfish, who only seem to attack my favorite shirts. Again, I was confident taking them here where they were able to mend the issues to seamless perfection.
I will admit I’m also extremely lazy and do not iron, so I am able to take things in for them to press/​steam, and I don’t have any complaints.
As long as I’m down in the area a few times a week, I will be using Dryclean Express.
*I have noticed that other people have stressed to ask for prices before leaving, I too do that since I have been taken advantage of by other places.

I used to love coming here because they are open 7 days a week and its costs a mere dollar to launder shirts. Then the slogan «you get what you pay for» became all too clear. I came to pick up my shirts and one was missing. I was given multiple excuses and it finally took a few weeks for Ray (the presumed owner) to own up to the mistake and credit me $ 20. That was nice of him although I wish he would’ve done so sooner. I continued to come here…
Then about a year later, another shirt was lost. This time, Ray did not own up to it and this infuriated me. Since when is the customer wrong? I was never given a credit for this and started going somewhere else. Ray is very condescending and a dishonest individual (at least that is my experience). Be weary of this place. If you don’t mind them losing a shirt here and there, it is worth $ 1/​shirt. However, if you have nice shirts and want quality customer service, go elsewhere.

I asked if they do alterations. «Yes» the owner (?) replied. I gave them my backpack and when I picked it up I complained that it looked like I sewed it myself. He said they couldn’t use the machine on it and didn’t charge me. Ok, thanks.
Then I gave them an Ikea Sofa cover; the thick canvass one. When I got it back it wasn’t really clean as I expected it would be. There were lots of stains all over it that I thought would have come up. But most important there was a large hole in the corner about the size of a man’s hand. The hole was not there before.
When I came in to discuss and showed a picture he said it was because the fabric was old and offered me a store credit. He said to bring it back and they would fix it. Well, I’ve seen their sewing and I’m not interested in giving them my business again. I didn’t expect a full refund, but at least a partial. The cost of the cleaning was $ 42.00. That’s a lot of money or else I would have shrugged it off. So instead, I write my first Unilocal review.
He needs a wake up call and he needs to improve his customer service.

Ugh, too expensive. The Prices are astronomical EVEN WITH THE COUPON–
$ 12 for a pillow? Why don’t I just buy one!!!
Just returned from there where I had to hand back my clothes. They missed SEVEN STAINS! SEVEN! I hate having to tell people how to do their own jobs!
If you know a nearby cleaner that is amazing, kindly message me.

I really, really, really wish I could give negative stars to this place. I wouldn’t go back here if they were the last drycleaners on earth and my favorite dress was covered in toxic sludge.
I am new to Santa Monica and was looking to find a new local drycleaner to use. There are numerous options to choose from within a three block radius from my house, but I choose Dry Clean Express because they sent me a coupon for half off any order. So, I brought them two dresses to clean… they were both simple cotton, knee length sundresses. No embellishments, no leather, no fringe… they didn’t even have any zippers or buttons or snaps. So when I went to pick them up and the guy asked me for $ 16.00 I thought he was confused and had simply forgotten to use the 50% off coupon, but no, that was WITH the coupon! After I picked my jaw up off the floor I asked how he could possibly charge $ 16.00 per item, he tried to convince me that every drycleaner in LA charges that. I guess I look like I just got off the turnip truck or something.
Anyhow, I grabbed my incredibly expensive drycleaning and left in a huff. Just around the corner on 25^th next to Fox Laundromat is another drycleaner. I popped in there on my way home just to confirm what I already knew… and yes… they charge $ 5.99 per dress. I could’ve had BOTH dresses cleaned at FULL PRICE from them and STILL saved money vs. using Dry Clean Express WITH thier half off coupon.
Please folks… do not EVER use this business. They are total scam artists.