Edible Arrangements

Really disappointing. I ordered one of the pricier fruit displays for my boyfriends moms birthday… when I picked it up there were melon balls that were incomplete spheres. Like very poorly scooped melon balls. Also the pictures online look very full of fruit. Mine had gaps everywhere and looked «skimpy». I thought this would be such a great idea for a last minute, simplistic present that is semi healthier than a cake but we were all pretty disappointed and I felt embarrassed for bringing it. I love their chocolate covered strawberries and wouldn’t mind receiving a box but I will probably never deal with this company ever again personally. Sorry :-/

Got off work early, so I decided to stop by and redeem their free sample coupon for 7 free salted caramel truffles… and what a mistake. First off, the employee had to call another store because she was unaware of the free sample promotion, even though it is all over the Edible Arrangements Facebook page. Secondly, she said it would take 20 minutes to make, so I went for a walk, put more money in my parking meter, and then came back in 30 min, only to find out that she had been on the phone the entire time and not made the truffles. An hour plus later and I’m still waiting…

I had originally phoned the Beverly Blvd store from Vancouver, Canada because this location has consistent excellent reviews, But since they do not deliver to Pacific Palisades, the young lady (sorry I forgot her name) whom I spoke to offered to take my order (I was hesitant) and have the Wilshire Blvd deliver it. She reassured me that I would get excellent service there. Indeed, The folks at the Wilshire location were terrific. They attempted twice to deliver then left a message. Not their fault that the people were not home. I thought they would be. Eventually, a new arrangement was made and delivered. Not only that, but I received phone calls to update me on the status of the delivery.

I wish I could give this NO stars. I was happy when I got my edible arrangement until I told my boyfriend what i got… he said, «no balloon? no teddy bear? no chocolates?» Yeah… how can an establishment be missing alllll of those things!!! are you f***ing kidding me! way to ruin Valentine’s Day for a girl! Skip this location! What a disappointment.

Just place an order from this location yesterday and my bouquet was delivered today. My friend was extremely happy with the fruit arrangement and said it was very cute. Brianna helped me place the order over the phone and was very professional. Thank you for the great experience. :)

All the high ratings for this establishment are misleading, period; I hope they are not assocaites who gave self-​rating. Moreover, it is not cheap at all because when you added everything up, tax, delivery, extra stuff, a decent arrangement will cost you a lot more than $ 100.00. I am speaking from experience. They lied to me repeatedly when I ordered one, called them a couple times to check on delivery schedule. First time, «she» said it will be on the next delivery, and when three hours passed nothing showed up, I contacted «her» again, and was told the same. Needless to say, I was furious about the whole thing. When she tried to remind me that there is no guarantee about the delivery, it really upset me to the max. Well, I do not need guarantee; all I wanted is the truth. I will never deal with this franchise again, period.

I had ordered a «You’re Fruit-​Tastic» edible arrangement to be delivered for my dad’s 30^th anniversary at his job, specifically because it included a bundle of Congratulations balloons. However, the arrangement arrived this morning without the balloons.
I immediately called the store that had assembled the arrangement. The woman who picked up the phone said she would look into it, call her truck driver and let me know. 30 minutes later and I didn’t receive a call back so I call again. The same woman picked up. I asked for an update and she put me on hold for several minutes. When she returned, she forgot that she had put me on hold and I had to repeat who I was and what I was inquiring about. She apologized and said that they are asking the truck driver to come back to the store when he’s done with his route because they realized the balloons were not included in the truck. She explained that it was a busy day and «things happen.» While things may unexpectedly happen, I did not appreciate that they did not respect the importance of this gift. She asked, «How long will he be at work for? We’ll try to get it to him before he leaves.» The arrangement had arrived around 11:30 am — having the balloon arrive hours later at maybe 5pm seems ridiculous. I told her that the balloons need to arrive immediately because they should have been together and she said she’d call me when the driver was en route with the balloons. She never called back, but the balloons ended up being delivered 2 hrs later. While the balloons eventually got delivered, I did not appreciate the way it was handled.
I’ve ordered from Edible Arrangements several times before (but from different stores) and usually don’t have any problems. While it may be overdramatic to worry about balloons, I had paid extra for it, it should have arrived together, and the service should have been better.

Found out a good friend was in the UCLA-​Santa Monica hospital with an infection and wanted to send him something right away since I wasn’t in town and couldn’t visit. He loves fruit, especially pineapple, and fortunately didn’t have diet restrictions. So I ordered the Delicious Daisy arrangement and added the Get Well Soon balloons and a stuffed animal. Time from order to delivery was 90 MINUTES!!! Amazing service. Friend sent me a photo of the arrangement, it was exactly what I expected. And he says the fruit is sweet, too. :-)

Unilocal INSIDER TIP FROM DOREEN (AKA AZN PERSUASION): These make great gifts for Thanksgiving, dinners, and potlucks! They also deliver.
*****
Since I don’t cook, I have used these as gifts for the above occasions. The fruit is always ripe. It’s a great snack or alternative to bringing chips or cake since it’s healthier. The only downside is, if you can’t eat it all, you have to disassemble it unless your fridge is big or empty. So have a lot of tupperware! However, I looove using them for delivery! Highly recommend!

I wanted to give a shout out to the Santa Monica office for displaying really good customer service. Without going into details, they made sure that I was a very satisfied customer and for that, I wanted to give them a thumbs up!

Thank you Ashley for confirming my delivery. I appreciate efficiency more than you could ever know. Have a wonderful day!!!

Very disappointed in the chocolate covered strawberry platters and customer service. I have ordered from the edible arrangements in the past and that was only a dozen chocolate covered strawberries every now and again. I never had a problem with a small order. Unfortunately, I received a very bad batch of almost 5 dozens chocolate covered strawberries. They were very small (tiny) and not very ripe. You could see the white colored tops on them. I didn’t want to accept them, but Edible said that the vendor they use has been getting a few complaints so I should call them. I don’t believe that should be my responsibility. The Santa Monica store had me call corporate and then I got the run around from Corporate and SM store telling me the opposite of who handles this situation. It has been 3 weeks later and no satisfying resolution has been made. I have a lengthy voicemail from the SM store and also stated that there were a few complaints about the fruit and that this will get resolved.
The resolution was a store credit and no refund. I am not happy with this, because it has taken 3 weeks of the run arounds and not once has a manager called me to discuss. This experience was more upsetting because it was for my 40^th party. I would highly recommend shari’s berries.
With in the time I have written this review I received a call from the store manager stating they will renege on giving me a store credit based on sharing my awful experience. That particular store is very petty and not rational. The best part of it is they keep saying how so many customers have been complaining and then blaming the fruit vendor. Choose a different vendor and stop selling a product that is not what you advertise.

One star because the girl that took my order over the phone was helpful but the rest of the process… FAILED! Was told over the phone when placing the order that deliveries to business location would leave their location around 10am, that worked out great for me. Called back around noon to check and was informed that it had not left their store yet. Explained that situation was time sensitive. Gal over the phone said she had a driver heading out now and would have him drop it off first on his route since the location wasn’t far from the store. So far everything still ok. Called back at 330pm… Still no confirmation. I had to stall the receiver to stay at her location even longer now. So you guess it, by now the element of surprise GONE! The time is now 450pm and my girlfriend call to tell me that the delivery guy is still 5 minutes away. I hope she’ll make it to school on time… Fruits were bruised and chocolates partialy melted. Goes without saying but never again will I consider giving my business to this location. Hope your other location takes better care of customers.

Placed an online order last week. Total given to me was $ 47. Total charged to me was $ 50. I had the order confirmation that verified the $ 47 total… emailed customer service, they emailed back with a copy of the order confirmation, but added the $ 3 to the delivery charge… Very shady! When i called corporate customer service they told me that the Santa Monica store had changed the delivery charge and the rep told me that they were not authorized to do that. Had I not looked at my CC statement I would not have known they overcharged me… How many other customers are they overcharging? It’s just $ 3 but it’s the principle! When I spoke with the store rep, she said that my home is outside their delivery area and the charge for delivery is usually $ 15, not $ 12. Please! I live within 7 – 8 minutes of the Santa Monica store! Shady, shady, shady!!!

Thank you for making my mother’s day a success. I was late to order my gift online so I called in. I spoke to one of the employees on the phone for 20 minutes before I made a decision. The kitchen was closed but they had three bouquets left. She was very very patient and kind. I was suprised she didn’t hang up in me earlier. I am very happy with the quality of the fruit and service.

Horrible customer service. I’ve received a number of Edible Arrangments baskets as gifts and was really impressed, so I sent one to my mom for Mother’s Day. She also loved the basket that she received, but it turns out that the extra pieces of chocolate-​dipped fruit that I purchased were not part of the basket. (When you place an on-​line order, they offer little add-​on «impulse buys»). I sent an email to EA through the website the following day, but no one responded. I phoned the 877 number the following day and filed a complaint and was told that someone from the branch would call me within 72 hours. No one called. I sent another email yesterday. Nothing.
I just want to be refunded for the product that wasn’t delivered. If I hadn’t checked with the recipient of the gift to ensure that the entire order that I paid for was delivered, I never would have known that EA had ripped me off.

Edible arrangements I discovered about a year and a half ago, and have given their fruit bouquets to clients on various occasions and even ordered myself their smaller bouquets once in a while. Chocolate dipped flower shaped pineapples? yes please!
Good idea for a business!

Who wants flowers when they can have fruit made into a bouquet you can eat.
I’ve given this as a gift at countless dinners and sent them to important clients.
We live in california people, who wouldn’t like fruit. For the romantics there are chocolate dipped strawberries. Who doesnt want a daisy shaped pineapple flower on a stick?
Pretty much the concept is great and it hasnt been overplayed yet, so be the first to send an Edible Arrangement in your crew. They deliver and can help you find the branch near you.
There’s also a company called Incredible Edibles… same idea, check out whichever is cheaper for what you want.