Enterprise Rent-A-Car

Very great customer service and very helpful!

The car I received was dirty and only had half a tank of gas (which is hard to return with the same amount of gas). They said they would call me later to exchange cars when more arrived and they never called. When I called back they said they still didn’t have any mid-​size cars to exchange and that all cars were reserved.
I will never use Enterprise at this location again.

Cars are filthy and when I asked to clean the detail person told me I was crazy. I told enterprise and the manager said they are contracted retailers and don’t have control. I have never received a clean car from them and very disappointing. The workers tend to be nice but dirty cars!

This crew is like family
Great attitude and service
My pals for years and all ove the USA

Great service. Busy place so allow extra time when crowded (weekends; holidays) Josh was very helpful!

My experience at this Enterprise started out a little rough. It took an hour for a reserved car to be made ready for me, but they eventually got it together and worked with me on discounts due to me being inconvenienced.
Overall, it all worked out. I will be going back to them again.

The staff is very nice and hard working but they lack the logistics to handle a large clientele. Upper management is not providing the staff with enough support. There’s no need for desk clerks to help customers on line while simultaneously helping customers over the phone. The waiting times are generally long if you decide to rent on weekend mornings. If you happen to leave anything in the car upon return, you shouldn’t expect to get it back. Also, the chances of getting the vehicle that you reserve is usually ⁵⁰⁄₅₀. I challenge corporate to improve this branch.

I was visiting L.A. for 4 days and since I was staying in Santa Monica with family, i decided to rent from the local enterprise as opposed to the airport shop. I was in and out of the shop in less than 10 minutes. and drove away with an almost brand new VW convertible (only 3000 miles).
Definitely beats the long car rental lines at the airport, not to mention the wait for the rental bus to come around. Plus, I think I got a better rate, and better selection.

Made a reservation online since my car was going to be in the shop for about a week. Price was good and even got a free upgrade since the cheap car I picked wasn’t immediately available. Car was new, clean, and had a full tank of gas (well 9/​10s of a tank).
Returned it right before closing and an associate was kind enough to drive me to the auto shop so that I could pick up my car.
Overall a great experience and I’m glad I went with Enterprise.

Overall I have been satisfied with the service Enterprise has provided when in need of a basic rental. However, this particular office location went beyond expectations. While having to leave my personal car in the body shop for a few days, they picked me up within minutes and brought me to the office. Inside it was busy with customers, though the staff at this location were pleasant to talk to and eventually put me in a nicely equipped car. Upon returning the rental car it was raining. At first they offered to give me a ride home, but when the staff driver wasn’t able to make it back to the office quickly (probably due to weather and traffic), the gentleman at the counter offered to take care of an Über for me. Superb service!

I just rented a car and I have to say for car rentals this is the best service I have had. And I have rented a lot of cars in my life
Last time I rented here (2 weeks ago) I felt the service was good but I felt a little hustled by one of the agents who kept on trying to push additional coverage on me. Her approach was really aggressive and over the top and left a bitter taste in my mouth. I can’t remember her name but she was African American.
Robbie was the agent I dealt with this time around. He explained to me the contract very clearly, he offered me the benefits of the additional coverages but didn’t force it on me. He also was very personable and funny and made my overall experience great.
I have guests coming in from out of town next month and I will definitely tell them to see Robbie for a car!

Marcus is amazing and I have rented from this location on several accounts. wonderful service, price and super friendly. great cars every time. no issues.

Had a great experience with the team here. Everyone was professional, yet pleasant. The team was also quick, proactive, and eager to get me in the door and out as fast as possible.

Its the last straw with them. We been ripped off this time and other times and we want a full refund. Last car we rented needed maintenance and they never did anything and called this location back the day after we returned the car and they were going to gives us a free a day. When we asked if the Ford Mustang GT convertible was under a completely free day and the person at this location said yes. And they put it in the system.
Fast forward to this past Thursday. We called to make a reservation for a car because we had to do many errands. We asked if they had any Mustang GTs available and he didn’t want to answer. And we kept trying to make a reservation for a big car instead for a few days and he kept saying «you have to contact the exotic location that’s way east of there» and «you don’t want to rent a car now?». After 5 – 10 minutes of him settling down we finally booked a reservation for little bit after Noon.
After we got there they only had 1 full size car that we couldn’t see out of and was very very uncomfortable. We have bad knees and backs and need a car that is comfortable and we told him that and he didn’t get it. We asked about a few other cars and all the guy said was «assuming those cars are too much money and we can’t afford them». Now you think we can’t afford those cars that are $ 60-​$ 80 more a day? What a joke. Then we got a upgrade to a Ford Expedition with Satellite radio. Went in to do the paperwork. Which was a 1 time subscription fee to the Satellite radio of $ 5.99, the free day, and the 2 other days, and full insurance. And he saw the free day.
The SUV was pretty good like most of Fords over the 3 days. Except it usually took up an entire spot plus stuck out some (but its typical of large SUVs). Didn’t eat gas and that was surprising.
Now to returning it (that was the worst part). Went in and hand them the key and they inspected the SUV. After they told us the price we were in shock. They charged us all 3 days for the radio, the free day, and they claimed we drove 84 miles (20 miles or less that we drove) even though its unlimited miles and might not be a big deal. When we confronted them about the extra radio charges they made excuse after excuse. And when confronted about the free day rental change they way more excuses. And she also saw the free day rental. And she said they couldn’t do a free day rental on this car because of holiday and weekend special rates (even before these rates started). And we made a agreement for a free day and she broke it. And she kept making excuses about holiday and weekend specials and what days of week it is. And she was saying that they double or triple their rates during a holiday (so a $ 25 rate for a full size car turns into a $ 80 rate for the same car, while other places DON’T do that). And she was trying to protect the rate even though she was wrong about the price. And they have no regard for the injured/​disabled, and the rich that don’t want to look rich. They do bait and switches for lots of people.
We don’t like getting ripped off and lied to for no reason. We won’t use Enterprise again. And want a full refund because we been ripped off way to many times for hundreds of dollars.

Very good experience, the rates were reasonable. I did take away a star because they stated my check in time was 11:10 which is true on the contract. However I did get the car after 12:00 which was my reservation time. I was in the office at 11:10, I know everything is done in 24 hours per day.
I will still recommend them and be back. Overall it went very smooth.

Didn’t rent a car from since over the phone were no help gave them a call explained my situation and still couldn’t help me out they even said they had cars available but they couldn’t accommodate me since they don’t accept debit cards which then I called Avis in west la which the lady over the phone was way more helpful explained why a lot of retail places didn’t accept debit cards she gave me the option of just using my credit card for a hold and I could pay with my debit car when I dropped off the car which I was happy to hear maybe if the people at enterprise would of took the time and effort to explain rental polices and services more especially for first time renters as I was one no longer will choose enterprise staff isn’t helpful now a customer of Avis!

They are the best car rental service. They made everything so easy from the on line reservation, upgrade to the ride back home. Thank you Enterprise!

Staff was friendly and fast in preparing my car and during checkout. I would recommend this location, one of the few open on Sunday.

Got a rental here b/​c I had dropped off my car at the dealership and they didn’t have any loaners to give me. It was busy on a Monday morning but the lady that helped me was very friendly and efficient. She helped me when I dropped off my car the next day and had the same friendly attitude then. So overall, customer service was great.
The car on the other hand was a dirty (inside) when I got it. It was a 2015 Corolla (so it’s not old) and the seats were dirty, there was a sticky candy that was dropped on the side of the cup holder and not cleaned before I got the car.

No me hablaron nada en español, entiendo que es necesario aprender inglés pero somos muchos latinos que andamos en esta vaina también. El coche esta Okey, precio justo. Pero al menos ya contamos con un medio de transporte por estos días, conocer y comprar lo necesario para estar a gusto.

After 21 days, my car was expertly repaired. Finally time to return their dinged up car.
Upon returning our rental yesterday, they charged us DOUBLE what they said the rate would be. My wife dropped the car off and had no idea. I left a message for their manager AJ and have still not heard back a day later.
I am calling them again now and will leave another update with the results.
UPDATE: End of day on ⁸⁄₉ — I’ve left two more messages for A.J. and have not received a returned call.
UPDATE: Now ⁸⁄₁₂ and still no one has called me. I will be calling their location manager this afternoon. Really disappointed and frustrated to be over-​charged and then ignored; especially when they didn’t even have any inventory available except for a dirty Camry.
UPDATE: ⁸⁄₁₃ — Still no call backs. I just tried calling a branch manager now (2:09p) and the phone rang for almost two minutes with no answer.
UPDATE: ⁸⁄₁₃ — Called again at 2:23p and was transferred to AJ after repeatedly asking for her boss. Long story short is that AJ was very nice and helpful, but she apologized saying that she never got any of my messages. So none of my three messages left were received. That’s very unfortunate.
Anyway, she quickly credited me so I paid only the proper amount and this issue is done forever. Sounds like they have some bugs to work out over there, but I am thankful for AJ’s quick resolution today.