FLOR

I love my carpets from here! I’ve always had the best service and everyone is so helpful with assisting me in choosing the right tiles that go in my space! I can’t say enough good things.

I spent most of the day at this store because the website configurator does not play nice with my operating system (Flor engineers are working to fix it). It’s a very long drive for me but I wanted to make the sale and see the tiles in person since the colors can vary greatly. This was my second visit in a week trying to secure my flooring before the sale ended.
I must commend their employee, Megan Rowan for her outstanding salesmanship and ability to multi-​task. She was left short-​staffed (essentially no other staff), on today of all days, the end of their sale! She worked without lunch and kept her cool.
I own my own company and I would be thrilled if I found an employee with her composure and knowledge of product. She is an employee I strive to find. They are few and far between in her peers.
She was returning calls, taking sales on the phone, fulfilling orders for corporate, even adjusting an order for one customer who wasn’t completely happy. And in between those tasks Megan was helping everyone who walked in the door to design and secure their desired flooring with the sales price by the time they walked out. No one left the store without an order. IMPRESSIVE!
I booked a design consultation with her as I have a complicated and large project. The online configurator issues aside, I’m very happy with my experience thus far. And to boot when I arrived home, my first set of tiles ordered last week arrived and they are gorgeous!

First, I have loved this product since I was first introduced to it several years ago. And continue to add pieces to my home. The units are stylish yet durable and the color options and textures seem endless. Couldn’t recommend it more, especially if you are creative and like to play around with puzzles.
Second, and the main reason I’m writing a review, Megan Rowan at the Santa Monica location is a rock star! We literally worked with her all day today, open to close. Though she was the only associate in the store on the last day of a sale, with a slammed showroom, she never lost her composure, helpfulness, or sense of humor. She was very knowledgable of the products and had great design ideas and tips. She is the kind of employee I would to hire for my own company. Bravo Megan!
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Have been back multiple times all week to figure out our puzzle of an order. And Josi Stamper helped us several times as well and she is AWESOME! Good attitude, very professional, and wonderful clearly articulated advice. Can’t wait to design our next piece here! Thanks Josi and Megan!

I had a great experience at the Santa Monica location. I had recently moved from NY to LA and had been really wanting to try a rug from this store. The selection is overwhelming, so I would say baseline have an idea of color palette and your design category-​style. Also helpful to bring in pictures of your space/​furniture. I thought the woman on the «flor» (wish I still had her card) was very helpful and not pushy. She even told me not to go with certain designs with them
Being more expensive. The quality is decent, assuming the more $ the tile the better and I bought mid range. Would definitely consider coming back.

Despite some negative reviews, I went to Flor in Santa Monica… I had a wonderful experience and was helped brilliantly by Taryn and Jenise, the store manager. Nothing was too much trouble and the selections were endless! They have free samples of all «squares» that you are able to take home and play with; most other places wanted you to pay and then return samples. Trust me, colors look different at home. After 2 visits (my choice) I placed my order and came home a few hours later to an e mail that said my order had already shipped. Simply wonderful!

Service stinks. One sales associate helped us for about 15 min then inexplicably made a call to another customer to help them with their order (maybe the customer called her, but whatever — say you’re busy helping someone). We waited for 20 more minutes and she did not come back to us, though she did ask if we still needed her while she was on the phone (we said yes!) Meanwhile the other store associate mooned over her customer, offering water (no thanks, my pregnant wife doesn’t need any) and letting them steal the squares we were laying out for our designs! Needless to say we left and don’t plan on giving this dump any of our money.

I went to Flor to look see what they offered. In the end i decided against their carpet squares for my particular needs, but it was interesting and maybe even exciting.
I wanted to take exception to negative reviews– the service was just great. We were there on a saturday afternoon. It was not superbusy but there was a steady flow of customers. Because of their product groupings and the carpet types and contrasts, you really can’t pick out the stuff yourself, you need their help. We were helped by Taryn. She was just delightful. Super nice, exceptionally helpful, very patient and with a really good product knowledge and design sense. She was probably with us for 45 min working on 3 different needs. I watched some of the other sales people and they seemed just as helpful.
She was so great, that i mentioned the negative Unilocal reviews. She said she really did not understand but said that less than a year ago, they got rid of the prior manager and all of the sales people and started with a completely new staff.
So go check it out. The carpet squares can be expensive, but as she said, it is not broad loom, you don’t need wall to wall. They did have some less expensive tiles on sale. Maybe think of it maybe as a hip area rug with many choices.

Didn’t buy here after picking out a 5×8 design. The store stocks very few tiles. In addition to a 5+ day delivery time, they added a 20% delivery charge (extra $ 45). Our total charge for the lowest grade 5×8 was $ 280. We will find something online for far less.

We had a terrific experience with Flor’s retail store. A couple of years ago I had ordered a few samples, but we didn’t like the textures and colors, and abandoned Flor as a possibility. (Turns out we just didn’t know what we were doing.) We then bought a cream and taupe rug and our cats targeted it for destruction. Back to Flor — we went early one Sunday afternoon, and got a tremendous amount of help from Jen. She helped us select colors and patterns for two rugs, and was very patient. The tiles have now arrived, and we are very happy with them. Jen also gave our son a ball to play with, and allowed him to try his hand at designing rugs with the store samples. This kind of shopping can be a trial with a 7 year old boy, but he had a blast here.

Oh FLOR you disappoint me. For months, maybe even a year, I’ve been searching for the right area rugs to compliment a modern/​asian décor and kept going back to FLOR for some do-​it-​yourself funkiness. I finally made it to their SoCal showroom with sig-​other and 2 newborns since I was in the area and was pretty disappointed. Stepping inside it felt like a giant hot air blow dryer. I’d say it felt like an easy 85 degrees in there with a comfortable 70 degrees outside, isn’t this LA?. I had to take my newborns out of their carriage seats since they were starting to sweat. Anyways, maybe I was expecting to see an actual on-​the-​floor sample of their tile patterns but rather had to envision an 8’x11’ area rug from a 4 inch square sample. I had an idea of the color scheme I was working towards and the sizing. I knew I wanted to walk out of there completing my task of finally solving the area rug and long, long runner dilemma but… no sale. It was obvious I was racking my brain trying to come up with clever color/​pattern ideas and I even told the sales guy J** what I was trying to achieve. He pointed out some other colors/​patterns, I mean literally pointed. I had to draw the imaginary line from his finger across the room to a shelf of small, small tile samples and then rummage through the pile to find the color and wait until he said yes that’s the one. Too hot to walk across the room? Too hot to pull some small, small tile samples out and give me some better ideas = sales? I think I was interrupting whatever he had going on with his computer, sorry about that J**. Out of curiosity we asked him if he made commission from FLOR sales and he replied the store makes a commission. Ah, so J** isn’t a Team Player, I get it. We asked if they had the FLOR tiles in stock ready to take. No, they will be shipped to your house but if you order from this store we cut the shipping cost in half. Well J**, if I knew exactly which tiles I was sure of buying your store would of made commission off of about $ 850.00 since we priced roughly the amount of tiles I would need and I would of saved 50% on shipping but since I have no idea, the same idea as when I walked in, I have no choice but to walk out and eat some lunch. If your really set on FLOR save yourself a trip by ordering a couple sample tiles online and use the design program on the website (It’s the same one they use in the store) and then order online. I’m looking at other alternatives.

I have pets who like to every so often barf where ever they please. So, modular carpet squares seemed like the ideal solution for me because I could just replace carpet squares easily. I have been drooling over the Flor catalog for quite some time now so I figured it was time to see this stuff in person. I was a bit disappointed with the showroom. It’s pretty much a medium size space with various rugs scattered around, and the displays don’t seem to be organized in any coherent way. It would have been nice if they had organized the carpet styles by price range, plushness, etc. To further add to the feeling of disarray, the names of each of the carpet styles aren’t easily visible on the displays. While some of the the designs are cool and they have a wide range of colors, it seems like the carpet squares are quite expensive for the quality. Most of them seemed really thin, and the one carpet style that I found that was thick enough was priced at $ 40 for a 20“x20″ carpet tile! Time to cross Flor off my list and keep searching for another brand of modular carpet.

I spent hours online looking at patters, colors, textures, using the online planning tool and had a good idea of what I was looking for at the store and was pretty much ready to buy. However I was really disappointed when I got there. The sales people were busy checking emails and playing video games on their laptops and couldn’t have been less interested in helping me. When they actually came around and asked if needed any help, it was clear they didn’t really want to offer assistance. Their apathy drove me out without even making an order.
A disappointing experience.

Great retail space! As a designer I appreciate the attention to detail that must have went into the planning stages.
The guy working there was very helpful and had great advice for my apartment. Definitely worth a visit.

I’m not sure if they changed sales people or have a few people, but the woman who helped me was very nice. She went out of her way to work with me on tight turn around with shipping dates. She was friendly and definitely attentive.
That said, buyers should keep this mind. You can go into their store, but you’re not actually getting carpet then. It’s just a showroom. You have to have it shipped to you. And if you’re like me and needed just an area rug, you still have to shipped and pay for shipping. That means, if you buy four tiles that could fit in your back seat, you’re still having to pay if you want to but it. And if it doesn’t work out, you’re paying then to return it. (Making the fact they have a store there seem just a bit less cool, in my personal opinion).
Now, here’s the other thing which is odd. I found a great pattern of flooring and was told there would be no guarantee I’d be able to duplicate the exact look in the putting of the tiles together since the company can’t confirm which tiles you get when you order. That is, by definition, the opposite of personal design. You can’t design something exactly how you like if the company is not able to promise exact coloring and style. So be aware of the couple styles (denim stripe is one) that says it can’t be a guarantee which ones you’ll get.
That said, I love the service at this place. I received the best customer service there that I’ve received in a very long time from any business. And their selection is fantastic. They are a very good choice for a variety of budgets. Their showroom is comfortable and great for kids. But more than anything else, go for the great customer service

I was at CB2 across the street looking at their selection of Flor carpet tiles when the sales person told me that there was a Flor store that just opened up recently. I thanked him for his helped and high tailed it out of there.
Flor is a company that sells modular carpet tiles. The square tiles are just under 20×20 inches each. Just like regular carpet, these tiles come in many color, patterns and texture.
The selection here is overwhelming if you don’t have any idea of what you are looking for. My recommendation is to go online and check out their catalog prior to coming here so that you have some idea of what you are looking for. As we all know, what looks great online may not look great in real life so being able to see an actual sample is huge.
The staff isn’t very helpful so you need to know what you want and not ask them for recommendations. I would have given them a higher rating but the lack of service and the fact that they didn’t carry the tiles on site was kind of a bummer.
The only thing the store could offer is half off of the shipping cost if you bought it from the store. Thanks but I’ll pass since CB2 has what I want in stock.

This location is open was there in December 2010. Cool carpet tiles. The company also has a catalog if you can’t get to the store.

Came in to check out the full amount of tiles and came out disappointed. The salespeople were uninterested in helping me and my specific salesperson had zero interior design experience. Even after looking at the space in several pictures on my iPad he was unable to offer any recommendations, even when I specifically asked him to do that and said that’s what I needed. Boo. The other salesperson flat out told me that she had been helping customer after customer and needed a break. Um, isn’t that your job? Aren’t you trying to sell things? I no longer am buying the several rugs that I wanted to get from here.

Never thought I’d have much desire to change/​pick carpeting, who would? But then I discovered modern and modular carpeting with these people at Flor, I actually have an additional catalog come to me at work, cause it damn fun to look at. We now have a few squares here and there all over the apartment, plus the added bonus that if we ever move the carpet can come with us, oh oh oh and if they get grimy, you can pick them up and wash them. How cool is that? And now they’ve opened a store right in my neck of the woods :)