Fred Segal Santa Monica

I came here with my mother to pick out a 21^st birthday present in January. I was home on winter break, and found this beautiful necklace (around $ 345). I believe the designer was Nicole Meng. It was very fun and funky. I wore it for about two months until the clasp broke. It didn’t get caught in my hair, didn’t get caught on my shirt, nothing. I just went to put it on one day and the piece was white metal and became fatigued, so it just broke right off. I went back to the store in May, home for summer break, but the Santa Monica location was closed. Across the street was still open, but I didn’t know they had jewelry there. I went to the Beverly Hills store where the manager told me there was simply nothing he could do. No refund, exchange, repair, nothing. He was rude and disinterested, telling me that it was not from «his store.» Fred Segal is comprised of small boutiques with apparently no general manager. We went to a bunch of jewelers as well as craftsmen who made jewelry who told me I couldn’t repair the piece. My Mom took it back to the Santa Monica location across the street from where I had bought it, where the INCREDIBLY rude manager named Jessica Barbuto did not want to help or even talk about a solution. She said there’s «nothing I can do.» I am furious and considering taking them to small claims court. No wonder they went out of business. Their staff is disgusting. Spend your money elsewhere. Giving this place one star is generous

Levis section is back… but are these levis that are made in the USA, actually made in Europe? or Japan? false advertising hope not.
Now I can test these new LVC’s for indigo purity.
1 000 000 $$ later.

What’s not to love? Great gifts, wonderful perfumes, handmade clothing, and Umami burger.