Hackney

Another company that tells you to get a whole new system instead of fixing the broken $ 50 thermostat.
Stay away from these con artists.
Unprofessional, not trust worthy.

Made an appointment with Hackney to install new heating and A/​C. No one showed up and then when I called them they said my apt time was rescheduled for a different time. No call ahead and I had people wasting their time waiting at my house. They were very unprofessional even with the fact that I was spending near 10k for a new system. Beware!

second time they did not show up for an appt. did not even bother to call the first time. called this time and left a message «we need to talk». should not take appts if they can’t keep them — don’t like taking time off from work for nothing. wasted a day and a half of work waiting on godot.
PS their web site hasn’t been working for several weeks. told them about it when i made the appt, but apparently it is too much trouble for them to fix it. or maybe they just can’t figure out how to fix it. makes you wonder what they can fix.
PPS the recent 5 star review (house in venice) is from a person listed as living in maryland. he also wrote a review about his house in boston a couple of days before. another paid review? Unilocal (and other web sites) really have to figure out real reviews from paid, or else no one will pay attention.
PPPS drew installed our AC a couple of years ago and did a great job. don’t know what has happened with this company, but it was excellent a while ago.

Con artist! These guys are super expensive. And don’t know what they are doing. My broken AC unit worked better before they came. I spent $ 695 and my AC is broken. No warranty. They want another fee to come back out and check it. They have No idea what they are doing.

Made an appointment for a simple check-​up, air filter replacement. First day and time went by with no tech and no call. I rang late afternoon, they apologized and said they would call the next morning to arrange a time. Next morning came and went, I received a call at noon telling me the tech was running behind schedule and would not make the 1−3pm window (a window that had actually never been communicated to me). They rescheduled for 3:30 — 4:30. At 3pm they called and said tech was not going to make it and could I reschedule for next week. Needless to say, we didnt.
Plus, the customer service team that answers is the phones are extremely nice & professional. Disappointing because we had them out last yr and thought they were great.

We have a 100-​year old house in Venice. We were having problems with an attic-​installed furnace and were told that it needed to be replaced. Worse, we heard, the unit could not be removed due to space constrictions, and a wall would have to be opened to get in there. We went to Drew Hackney for a second opinion. Drew said the furnace was absolutely fine, that it had many good years left, and that only a minor adjustment was needed. He charged us $ 100 for the visit. Recently, we added air conditioning, and called Drew again. He was timely, expert and fair, and his crew installed the new system flawlessly and at a competitive price. This company is just fantastic. They are honest, expert, friendly and professional.

Richard H. review was spot on, should headed this before I wasted my time.
Beware — Hackney are flaking and disrespectful. I called to schedule an appointment, had to wait over 2 weeks, but figured OK as its summer and they had been recommended by a contractor I work with. Day of the first appointment get a call in the morning saying they can’t make it and to call back to reschedule. I can accept that, call back and set up appointment for a few days later between 11−1pm. At 12 get a voice mail from Drew saying he is on the way, should be there by 12:30, no need to call back unless there is a problem. I get busy with work and realize hours later they guy never showed up, so I call him back. He acts real confused and says he’s driving and will call me right back. Never hear back, I call back an hour later and leave a voice mail. Never hear back, try again the next day, he doesn’t pick up, but when I call the office they get a hold of him and he straight out lies and says I was suppose to call him back to confirm — I even went back and listened to his message to make sure I hear right, it clearly said only call if there is a problem. Very bad customer service, would not trust them to do the work I need. It’s a shame as I am an architect and all was looking for good subs, but I would look elsewhere.

Brian showed up at the very beginning of the time window (9 – 11). Quick, polite and took the time to explain what he was doing. Got everything taken care of in an hour. Would definitely use them again.

This guy is the real deal, very professional and easy to deal with. He follows directions, shows up on time and his prices are competitive.
Finding HVAC guys is a crap shoot, half these guys are drunk at 9am. I was very pleased with my overall experience. Ask for Drew, he handled my quote and installation.
David

My father’s central air condition broke done on 9÷3÷13, the temperature was approx. 95 – 100 in Monterey Park, I had three company came out to look over the problems, none of they can find out what was wrong with the unit, just told us to replace with a new one. Until, a friend of mine referred me of the Hackney air condition Inc. Mr. Drew came out the same day after I called, not only repaired the unit within short period of the time but the work he had done was efficiently and professionally. I do not have to replace the whole unit after all. I am pleased with Hackney Inc., Thanks Mr. Drew.

We finally decided to get central ac and heating for our home after years of sweltering summertime heat and freezing winters. Being the type that likes to do my homework, I researched extensively before I consulted with any contractors for bids. Ultimately, after gathering as much info as I could, I contacted five different companies to come out and evaluate my needs and give me their best proposals. It was important that we interviewed as many contractors as possible to ensure we got the best options, pricing & felt absolutely comfortable with the company we chose.
Drew, the company owner came out and was extremely professional and knowledgeable. After meeting with a few other companies, I could tell Drew knew exactly what he was talking about and wasn’t trying to upsell me on anything I really didn’t want or need. He got straight to it and went through both my attics and did a perimeter check. He also mentioned that he was a licensed realtor and ran the specs of my house to understand more about what he was dealing with in terms of sizing, age and layout. After his evaluation we had a quick pow wow where he broke down what he thought would be the best and most efficient way to add central ac and heating. We did a walk through of my house and he showed me exactly where everything would go and how the system would function.
After all proposals were submitted and closely analyzed, it actually was an easy decision for us to make. I’m not knocking any of the other companies that came out as they all did an excellent job in selling us on their service and products. But after meeting with Drew, we just kind of knew he was our guy. Drew offered us the best package as he was the most knowledgeable, personable and gave us the best pricing options. We scheduled an installation appointment the following week and couldn’t be more pleased with the outcome.
Drew’s team was extremely professional and very respectful of our property. They showed up at exactly 8am every morning and the first thing they did was lay out tarps to cover all our floors before doing any work. At the end of each day, they cleaned and vacuumed all the dust and debris lying around.
The only negative I had is when one of the installers were carrying in some of the equipment and accidentally bumped into my front gate and dislodged the hinge. I mentioned this to Drew during our final walk through and he assured me he would send one of his guys over to take care of it.
Top notch in service and quality. We’re definitely going to be more comfortable now during the hot summers and cold winters thanks to Hackney!

i had a fantastic experience with Hackney Heating & Cooling. They were able to get a technician, Drew, here within 30 minutes on the coldest day of the year in Santa Monica to fix my broken thermostat. He worked quickly to replace it, offering me options at different prices and checking with me before proceeding. He even looked at my fireplace and diagnosed a gas leak for me, which letting me know exactly what needed to be fixed. Reasonably priced and worth every penny. I wouldn’t hesitate to call them again in the future.