Keyboard Concepts

It was a great experience at Keyboard Concept. I walked in and was educated about each piano and brand, about all the pros and cons traditional vs digital, and I was lucky enough to take advantage of a tax-​free promotion they had at that time. The staff is incredibly knowledgeable and music educated.
I was buying a piano for my young kids. Thank to Jeff for all his time and knowledge. I highly would recommend this store.

I am a piano teacher part time, and this really is my all time favorite piano store. I used to go to the one in Irvine, but when I moved to Brentwood, I am glad that I found one even closer to me!
I buy books here and they give a great teacher discount. I sometimes do shop online for books, but I think it’s great to be able to look at the actual sheet music that I am buying and usually ends up being around the same price if not better.
I have also purchased a personal piano from them (Yamaha B2SG2) for my apartment as well as a grand piano for one of the businesses I work for (Yamaha C1X). Both pianos are faring great so far (knock on wood)! ;-)
They have always been very professional and easy to work with, and after all of the shopping around I have done for these two piano purchases, am almost certain that they have the best price for Yamahas on the market.
I recommend!

I went in to this piano store to ask a few simple questions. There were two employees neither of whom offered to help me. They were rude and more interested in their coffee and conversation about 90’s rock. When I asked my question to them politely, I received a rude answer laden with attitude and snark about piano wheels being called casters not wheels. They then returned to their own conversation. If you’re looking for a place with excellent customer service as well as knowledgeable staff go elsewhere.

I’m a new fan of Keyboard Concepts located in Santa Monica. I was in the market to rent a Yamaha piano for about 9 – 12 months. We have plans to buy a new piano in about a year. We walked into the store and met the manager, Jeff. He was oustanding in customer service.
Jeff showed us different grades, styles, conditions of pianos and discussed the different qualities & downfalls of each paino. He also took time to show us the new features of the pianos made today (silencing, electronics, recording, etc.). Throughout our entire experience, he was very informative and patient.
Because of Jeff’s great customer service, we decided to rent a piano for several months. Let my piano lessons begin! Woo hoo!
Thanks for your help, Jeff. We’ll be back around in a few months to discuss the purchase of a new piano!
Product Quality: A!
Service Grade: A!
Worth the Money Grade: B+
Overall Impression Grade: A–

I was quite impressed with the amount of sheet music they had on hand. I figured they would have to special order for certain composers, but that wasn’t the case here. Their selection of classical music was quite large as well, could of stood there for hours browsing through all the books
They also had a lovely selection of Yamaha pianos. I’m not too much of a fan of Yamaha however all the instruments looked beautiful. They do allow arrangements to rent pianos if financing for a new one is out of the question. Customers can also bring in old used pianos to trade, depending on the year, make and condition it’s in.
Parking was easy to find and if you check in on Unilocal they offer a discount on specific merchandise. The customer service was fine and helpful, however, when I talked to the owner I asked him a direct question in regards to the pianos and for some reason he kept on wanting to dance around the subject and wouldn’t answer me directly? Thought it was weird. I had to ask him four times before he gave me a straight answer.
Over all great music store, with a large amount of variety.

Wonderful selection of pianos and keyboards in a friendly and professional store. You can find everything from a beginner digital keyboard to an extremely high end acoustic grand piano. They rent pianos and keyboards if you are not in the market to purchase. Plus they have an extensive selection of sheet music and supplies (one of the last remaining LA stores that actually sells sheet music!). They also refer out for piano tuners, piano repair and music teachers. Full service shop — knowledgeable and helpful staff.

Keyboard concepts in Santa Monica is a great place to get everything for your piano.
Great and quick customer service and very knowledgeable staff. They have a great selection of pianos and so far always had any requested sheet music in stock.

This is by far the best piano store in all of LA. I regularly pick up my sheet music for my students here and I always have my piano recitals here. Their recital room is fantastic! Not to mention the staff are wonderful people and very helpful. So thankful for Keyboard Concepts!

I am a regular here, I teach piano and play professionally. The staff here is as good as it gets, and they have a wonderful sheet music department. If you need any advice on pianos, or want to get a great piano, there is no better place in town.

Quite an establishment – come here if you want to walk away with a great piano. As a university professor and a piano teacher for over 15 years, and have always come to this shop for all of my piano and sheet music needs. Keyboard concepts has always been there for me whenever my students are in need for a piano upgrade, or a new piano itself. The staff is extraordinarily kind and helpful, and I always feel comfortable sending my students there. They treat their customers with the highest level of respect, and provide for them the piano that fits their needs and budget. I have always felt comfortable teaching on the pianos that have been sold to my students.

I don’t have experience buying an actual piano here, but I have purchased plenty of sheet music for myself or my students. Good discount policy for music educators. Decent variety of sheet music and methods. Friendly and helpful staff who can order anything you need. They do have a lot of keyboards in here, so if I ever need one, I know where to go! Convenient enough location right on Santa Monica Blvd in West LA with ample parking in the back.