Maya Shoes

Do NOT go here! I dropped my shoes off this weekend because this was one of the few shoe repair places open after the holiday. I had to pay cash up front ($ 20 to fix my heel and «clean them up real nice») and they told me to come back Monday. When I arrived today (Wednesday) they couldn’t find my heels and proceeded to dig through a PILE of dirty shoes in the back. When I questioned why my repaired shoes would be stored there, the guy said I «should see restaurants where they throw food on the floor!» (what?!)
This place is clearly under new management from when the good reviews were placed. The guy running it wears pajamas and speaks incoherently as he shuffles around looking for your shoes. I was running late for work and based on their array of handwritten «no guarantee» and «no refund» signs, I wasn’t going to bother fighting it. The heel was fixed but there was definitely no cleaning or repair of the other areas discussed. Be sure to check the date on the reviews you read, as you’ll see all of the new ones are terrible for good reason.

Like many others, it breaks my heart to write this review. The father was so friendly, did great work, and was very fair in his pricing. I went in today to have the soles and zipper replaced on a pair of boots. The total came to $ 160 and they asked for a payment in cash or check up front. I can get a new pair for $ 160. I’m very disappointed but I think that was my last time there.

The business was built by Alfredo and was the reason that it has been there so long. He did good work, and was the nicest, fairest guy. Now the rude son has taken over. He demands payment up front. Bad mouths his father, who really was the reason why I even went there.
I will find a new place. I will not go back. And I am sure this business will fold with the rude
son.

This place USED to be good but the owners son is extremely rude and I’ll never return!

Sadly, after being a client for over 15 years I have to say I will never return.
It truly has gone downhill.
Apparently they have changed their policy and now THROW AWAY any shoes left over 30 days and thus got rid of 2 pairs of Prada shoes without so much as a phonecall (they claim that SOMETIMES they try to call, and if no one ANSWERS they hang up. Uh voicemail?) They require you to leave a phone number so I trusted that that meant they would call if they needed to. Incredibly disappointing.

This used to be a fantastic local small business and I used to enjoy patronizing. Now that the son took over, not so much.
Customer service vibe is off. Hope it comes back.

This is a family business. The Father is a sweetheart, will do anything to help you. The son seriously needs to find another job. He is rude, not helpful and expects you to pay upfront! I don’t pay for dry cleaning before I get it, I don’t pay for car repairs before I get them! You have my shoes and you still want me to pay up front!!! l
LOL! They need your money, you don’t need them! Plenty of shoe repair shops to choose from!

This makes me really sad to write this but honestly — do not go here. AVOID this place.
I’ve been going here for years but recently — the quality of service and the amount of money are not worth coming back.
The old man is sweet — but he seriously needs to retire. The prices make no sense. There is no organization of any kind in the store — its a mess.
Like the other posts they have lost my shoes as well in the chaos that is their shelving system.
Earlier this week I took 5 pairs of shoes to get repaired. Heels resoled, stitching on booties fixed, leather oiled and cleaned, and my pair of Frye vintage leather tall boots — to have the toe part repainted (just the toe part — since it is a darker color than the rest of the boot)
They took 2 days to have them done and quite frankly that had me wondering…
Could they have really had all those shoes fixed, cleaned, resoled in 2 days?
Of course not.
My shoes were not cleaned, oiled or touched up on the scuffed areas.
The only thing they did CORRECTLY was resole the shoes.
The last straw for me was my Frye tall boots which just needed the toe repainted — well he literally painted the ENTIRE BOOT this shitty dark brown — and now they look like cheap pieces of crap instead of quality vintage Frye boots.
So this half assed work all cost me $ 160.
Rip off. Never again.
Now i’m on the internet in search of a replacement pair of the ones he totally screwed up — which will cost me close to $ 400…thanks dude.
I’m sorry to say this but seriously — save your money and your shoes.
Do not go here.

Sad to say it, but they’ve really gone downhill.
I stopped by to get a shoe shine, and the assclown who runs this place kept quoting different prices — and then changing them when he saw the expression on my face. $ 15 to «clean» the shoes and $ 20 for a shoeshine? Who pays to get their shoes cleaned?
He finally «cut» the price to $ 10 for a shine and said it would take 24 hours. When I picked them up, they did not shine at all. As I left, he didn’t bother to thank me, and I didn’t thank him.
Jerks like this will be out of business soon. He’s doing a great job of making his customers into ex-​customers.

I’ve been patronizing this shop since the 90s. The prices used to be reasonable, but the last ten years not so. I took a pair of loafers there last week and the younger man quoted me $ 40 to stretch them. Really? What, you put a pair of wooden stretchers in the shoes and let them do the work. However, the spanish-​speaking woman ahead of me had an UGG boot with a torn zipper at the back which had to be removed and replaced with a new zipper. She was quoted $ 10. I am not patronizing them any longer. Seems the younger man is out to rip off customers and good luck in getting your shoes back should you lose the stub. It’s very chaotic in there with no rhyme or reason as to how shoes are stored for pick up.

High prices, low quality work & even lower quality customer service. The payaso (spanish for clown) who runs this spot is rude and does sloppy work. Compared to other shops their prices are maybe double, I gave them a try for convenience sake. Never again.
AVOID AVOID AVOID!

One guy previously wrote: «This guy’s a character straight out of Pinocchio: He’s an old craftsmen who probably has a talking cricket who can tell you how your conscience works.» Alfredo is a character for sure. I went in a few weeks ago because my pair of waffle leather dress shoes had severe grease stains on the toe kick. They looked un-​repairable. I had given up all hope of getting the grease out. And thought I’d have to stain the entire shoes from their light tan. Alfredo looked at them and immediately thought the same. He said he could try and work some magic, asked him how long it would take and he said 3 days of applying a cleaning agent and taking it step by step and repeating. But he still wasn’t sure. As caution took hold, and the control freak that I am, I asked him what he’d use. He showed me the shampoo solution… and then said, take it, you can try at home if you like. Asked how much, he said, free. I slipped him $ 5. His advice worked. Nervously, I applied the solution 3x every other day for a week. Back to original. I couldn’t have gotten the advice, prep process and solution from anywhere else… for free.

Alfredo was very friendly, repaired my boots and gave them a great polish, all with next day service! He even threw in some free stuff. Great place.

I would not recommend this place. The quality of work is just okay. The older gentleman is courteous, but the son is rude, and has no clue of how to provide passable customer service.
I had left a pair of sandals to be re-​soled with them. When I went in to pick up my shoes, the son was working the counter. I alerted him that the work done one the left shoe seemed to be coming apart. Not only did he deny accountability, but accused me of trying to pull a fast one. Really??? My expectations were reasonable. I only wanted for the re-​sole to be reasonably secure.

I was so hopeful that they were going to do a good job — especially since I paid top dollar ($ 30 for new soles for my Toms). The turn around was only a day but when I picked up my shoes, the soles weren’t glued on very well. I think I’ll order the supplies and do it myself next time around.

Great service and pricing.

Had a positive experience several months ago with the owner. Today — a middle aged Hispanic man was behind the counter and quoted me a price that was double what I had paid last time for a simple heel tip replacement. I’m talking about the 1/​8″ rubber tips that cost around .70 cents a piece — he wants to charge me $ 20.00, he wants me to pay IN FULL upfront, before he even starts the work — and to top that off he’s got a sign posted in the shop which says «WE DO NOT GUARANTEE OUR WORK».
Hard to believe people actually give their hard earned money to places like this.

I hate to do this. I’ve been here twice to fix worn down heels. The first time I was impressed by the quality of service and sweet older man. The second time, when I came back to pick up my heels, the older gentleman had lost my shoes. My name was on another pair of shoes and it took him and his son and a woman 5 full minutes to search through every bag. They apologized, but mentioned that he does this often. Very sad. He is sweet, but maybe it’s time he retired. For the high prices, a potentially senile older man, and a not-​so-​sweet son, I will take my business elsewhere.
Update: I went back a third time (convenience) and again the older man lost my shoes. It didn’t take long to find them, since I had just dropped them off the day prior, but it was a reminder — shame on me.

This place has the Best, Best, Best, most convenient hours ever! The owner, Alfred, is wonderful and friendly and does a great job!!! Very reasonably priced as well!

This place looks like it’s been around for centuries, and for good reason.
I needed a new shoe repair shop when I had a job interview coming up and my sensible, low-​heeled, covered interview shoes had both heel caps scraped off so badly that the metal stubs made terrible scraping sounds on hard floors. Not exactly putting my best foot forward.
I called up Maya Shoes and they quoted me $ 11. I always end up spending more for repairs over the years than I ever paid for the shoes in the first place, so 11 was fine by me. The shoes were ready in 2 days and looked new again. The kind, older gentleman pointed out to me that he cleaned them up for me, pointing to the scuffed «suede» (please, you think my cheap-​bastard-​and-​proud self spends that much money on shoes?) that used to be around the heel, and now looked brand new.
They’re open Sundays, too! For fast service (I’m sure he would have done them in a day if I’d asked), low rates, quality work, and free parking outside, I think I’ve found my new shoe guy.